Joe Heidt Motors

Chrys Kenney has continually provided the highest level of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile and proper customer service attitude, always paying attention to my concerns and attending to my vehicle with eagerness to resolve the issue. Chrys has always greeted me with individual attention and goes above and beyond to explain what is being performed on my vehicle and keeps me updated. I have recommended several times that Chrys be promoted for his constant attention to detail and positive customer focused attitude.

After my experiencewith them I do not want to deal with them anymore. Salesperson was rude & nasty. This same storey repeat in service. No more JH VW.

I just leased my 3rd Touareg from Joe Heidt. The car is great, a good a great deal and on top of all that I received exceptionell service from Juan Febres. From the beginning he made me feel welcome, was never pushy to close the deal and took care of every little detail. Of course you could argue, that he is only doing his job, but go and experience it for yourself and you will see that he is doing so much more.

So....one morning my 2006 Jetta (purchased @ Joe Heidt) doesn't start due to a dead battery. I call AAA. They come and I ask them if they can replace it. The AAA tech tells me the battery is OK and can be jumped but something is draining the battery and I should have it checked. Off to JH we go. We explain to John the service advisor what we were told by AAA. He says they'll take care of it and we leave the car. We get a ride home from Spiros the JH driver who is a wonderful guy. Later that day JH calls and says "it's the battery that needs replacing, nothing is draining it". I reply OK...pick up the car and give JH $179. The next morning the new battery is dead. Back to Joe Heidt I go. After a day and half JH calls and tell me a problem with the door harness causing the drain. I give the OK to repair. Later that day I pick up the car and give JH $428. I ask John about the first $179. He says "I can't help you, you'll have to see the service manager tomorrow. I go back the next day. I speak with James Walker, service manager, about refunding some of the initial visit cost. He says "not going to happen, the battery had to be replaced". He then dismissed me to a gopher named Chris to show me a copy ot the tests they ran that indicated "replace the battery". Duh! I reminded Chris about the AAA techs original comment...his reply was "he doesn't work for VW so he wouldn't know anything". Apparently, based on his original diagnosis, he knew more than the JH techs that didn't find anything. This is not the first time I've had issues with JH. They're absolutely the worst customer service team I've dealt with. They're rude, dismissive, condescending, etc. I went back because they are convenient to get to. Next time I'll go the extra distance and go to Jack Daniels or some other VW dealer. PS: I recently had some transmission work done locally on the Jetta and the mechanic warned me about JH service....I should have listened!!

3 years ago when I leased my 1st VW, this dealership was a pleasure to work with. This time around, it was the opposite of a pleasure. I waited almost a month to get my car after I was told it was ready and available on the lot. I was given the run-around as to where my car was, why it was taking so long, and the reason of the delay. I was repeatedly told I would receive a call back 'within the next hour'.... and after waiting 4 or 5 hours on several occasions, I would have to take the iniative and call the dealership back again in which case I would never get the person I wanted to speak with on the phone. When my car was finally available and ready, I received a text message telling me to come pick it up... a text, really?!?! I was never once apologized to for anything until the end when I met with the manager, Scott. He was the one that got things done for me, and I appreciated his help. Now, 3 months later, I have a new car issue that I would like to discuss and I have now left 3 messages in the past week for the above manager to call me back. What is the problem here???? I have no intentions of recommending this dealership to anyone.

I was shopping for a 2013 Passat. As a long time VW owner, I knew what I wanted. I emailed three dealers in my area. One dealer responded with an automated email response that answered nothing, so I crossed them off my list. Another dealer was good at following up so I visited and test drove a vehicle. However, their pricing was a bit above what the Internet suggested was a good price. Next I contacted Joe Heidt VW in Ramsey. I quickly received a detailed response from Paul Dunn. We arranged a meeting at the dealer. When I arrived, Paul had the car waiting and offered me a test drive. The car was great. Once we returned from the test drive, we sat down to discuss price. This was the best car buying experience I have ever had. Paul was quick to get to a price that the Internet indicated was a very good price, and his price was much better than I had received from the other dealer. Within an hour of entering the dealership, I had test driven the car, negotiated the price, and had the contract drawn up. Super easy. Since the car I was seeking was a rare color combination, Joe Heidt VW did not have that car on its lot. Paul informed me of this early in our discussions but assured me that he could get the vehicle through a dealer swap. The car arrived several days later just as Paul had promised and the purchase was completed. Paul is not your stereotypical car salesman. He is polite, well mannered, easy to talk to, and most importantly service oriented. If you've ever shopped at Nordstrom, then you'll understand true customer service, and that's what Paul delivered.

I have always been pleased with the service I from Scott Bisig at Joe H VW. However, Mr.Paul Dunn's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Joe Heidt Motors Inc for years to come. Sincerely, R Diaz

Youssef is our favorite salesperson. We bought 3 cars from him already, always the best price around. Very professional and quick to deal with, no bs whatsoever. The new finance manager Mike is awesome, he did a great job and made sure everything was explained very thoroughly.

I want to thank Mr. Joe Heidt and its sales staff for the courtesies that were extended to me over the last couple of weeks. The Sales Staff went the “extra mile” to make sure that I was pleased with my acquisition of my 2013 Volkswagen Beetle Turbo. Paul, who worked with me through the Sale & Chase, who worked on securing the VW model, Color and requested accessories would make me enjoy my new Beetle Turbo even more than the 2010 VW New Beetle that had come to the end of its Lease. Also, Chris, what a fantastic professional guy! My new Turbo sure attracts a lot of positive attention. Hopefully, this will translate to more sales for the Joe Heidt Volkswagen dealership. Ask for Paul Dunn in Sales, he's the best. Joe Heidt Volkswagen puts the "fun" back into automobile buying. And better yet, you can trust Joe Heidt Volkswagen Dealership.

I have chosen to give JOE HEIDT MOTORS and salesperson JUAN FEBRES such a great review, because since buying my new car they have answered all my concerns regarding the vehicle in addition to the attention they offered me before buying the the vehicle. Also in the past I used to own a Passat and on my way to work I would used their service department and was very pleased with their service. I believe I will continue to buy and recommend this dealership now and in the future.