Joe Heidt Motors

Juan was a pleasure to work with, he got me the BEST deal ever on my new Jetta! I would HIGHLY recommend working with him to anyone looking for a great deal on a Volkswagon!

Juan was a pleasure to work with, he got me the BEST deal ever on my new Jetta! I would HIGHLY recommend working with him to anyone looking for a great deal on a Volkswagon!

I bought my Volkswagen Toureg to Juan Febres in 2006. He is so good very friendly and knowledgable.he talks very well about the car that i was buying. very pleasnt and understanding. Up to now even if my toureg is 7 yrs old and even if i live 35 miles away I still go to this place ,for service..We have Volkswagen dealership 10 miles fr where I live but they the manager is so rude and the secretary was not helpful at all. the service personel chri and john are helpful too. i will recommend this place to my family and friends if the buy car

I BOUGHT MY CAR TO jUAN FEBRES IN 2006 HE IS SO FRIENDLY VERY PLEASANT AND KNOWLEGEABLE. I STILL GO TO THIS PLACE FOR SERVICE EVEN THOU I LIVE 35 MILES. NO MATTER HOW SMALL OR BIG THE PROBLEM OF MY CAR THEY DO A GOOD JOB. WE ALSO HAVE VOLKSWAGEN DEALER NEAR MY PLACE BUT THE PERSONEL ARE NOT AT ALL HELPFUL AND FRIENDLY. ESP THE MANAGER.I JUST WANT MY HEADLIGHT FIX THEY LET ME WAIT 4HRS ,WHEN IN FACT I CALLED THEM FOR APPT THE DAY BEFORE.I DON'T THINK THEY WERE SO BUSY THAT TIME THE SEC TOLD ME TO WAIT MY APPT WAS 8AM MY CAR WAS DONE BY 12N.JUST TO FIX THE HEADLIGHT IT TOOK THAT LONG.. I will recommend this dealership to my family and friends if ever they want to buy a car.

Juan exceeded any expectations I had for the service at Joe Heidt Motors. Not only was he insightful and knowledgable, he was HONEST. I am a young driver who just made a first "real" purchase and I would not have wanted to work with anyone other than Juan. I wish there was a "perfect" option listed above because that;s what he was= Perfect. On behalf of my family, I appreciate your help, Juan. We will definitely be coming back for future purchases because of you.

I want to share my experience at JHM with anyone, I would like to thank all the staff involved in my new car purchase, the service advisors Chris and John they answered all my concerns about my new Passat SE and my salesman Juan Febres, who was so knowledgable and very qualified in his field. I would recommend all my friends and family to Joe Heidt Motors to purchase a VW.

After purchasing three brand new vw's the same week from joe heidt from a couple nice salesmen. We have started servicing there because of the maintenance plan. But after telling us the window settings have been changed on one car cause the glass to scratch is insane. They took advantage to the fact that my girl friend went in. I am a technician flr another dealer i know that is a lie.then the general manager told her to go somewhere else. We bought 2 new 13' cc's and a jetta and will never go back here thanks to their service department

Purchased a 2005 VW Jetta certified used vehicle. It took a week for them to deliver car due to repairs still needing to be done. They decide at purchase time to raise price of car (1,000.00) for muffler repair when I didn't even have the car. Juan (sales) first told me it was for bank application then said it was for muffler repair. After having the car about 2-3 weeks the car was still broken. Brought it back in, and they kept it close to 3 weeks. The repairs were not done properly. Car is still broken, and now EcP light is on, meaning a electrical problem in the engine. Spoke to John Campo (service manager). He is very unprofessional to say the least. Yells at you on the phone and stated he didn't care about the repairs that were not done correctly. Stated that the 1,000.00 we over-paid on the sale of the vehicle was for the muffler and someone had to pay for it. Fowl language on the phone as well and hung up on. We have an extended warranty as well that was not credited back for the original warranty purchased with car, as per John Campo. Never received a 114 point inspection as in big poster at service dept. When we received the car, the locks did not work, the back window opened by itself, the license plate light had to be purchased by me, it was out and I had to install it. the front light was fogged, never repaired. The brakes were not right. Told John Campo (service manager) and he said they were fine, he drove it himself. Now they are squeeling. Paint has major deformity on driver side. John campo said he fixed it and buffed it out. Looked good for about an hour because they put wax on it. Once dried up it is even worse, with rub marks on it. The trunk stopped latching too. How do you stay in business, or have the conscience to do this to a person. They know I am a Active Christian whom needs this vehicle to help others, to get to my doctor's appt's because I am disabled. If I bring it to another dealership I will be charged the deductible from the extended warranty and I live very modestly. This was all original problems with the car and they know it. Just want what is right. I contacted the BBB and now will be in contact with the Attorney General's office as well. I am also contacting the banking commission and whom ever else is necessary. What's right is right and they should learn not to do this to people. There are so many other sites as well with complaints. I wish I would have seen this before I purchased from them

Purchased new Jetta at the end of May at this dealership. Tiny dent on hood was found on day of pickup. Had to schedule a time to bring in vehicle for repair. Dealership had my car for over 2 weeks. Probably would have been longer if I didn't keep calling to inquire about it. Fast forward to mid-August. Noticed water leaking into the car after going through car wash on passenger side floor and backseat floor area. Called dealership immediately to schedule a repair to avoid a rain storm and more car flooding. Service department did not have a loaner car for me to use. No time frame for one and nothing I can do about. NO car rental offer....no nothing. Offered a ride home. No thanks. Decided to call Palisades VW to get repair fixed. Extremely accommodating! took vehicle the next day. They did not have a loaner car available either but set my wife up with a car at Enterprise free of charge! DID NOT get this offer at this dealership. Needless to say I will not be doing any future service work at this dealership. DONE. Its Palisades for me from now on.

I purchased a new 2013 vw passat sel tdi everything went well. A mistake was made by then taking my car i use off the road both new car & old car had wrong plates. Mistake are possible but the way they handled it was a horrible. It took the 7 days to straighten it out. The reg came on the 7th day with out a phone call to see if we were home man just came to door with registration. They knew nothing about the mix up till I contacted them and I never had such bad dealings with a vw dealer before I could still be driving with wrong plates on car and one of the cars was not registered. So you can guess what would happened if police pulled you over.