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Route 23 Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,320 reviews)
2015 state dealer award
View 4 awards
2015 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 23 Honda from DealerRater.

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Worst place to buy a car.

Worst place to buy a car. Stay away they put you in CAL auto leasing and financing. Especially be aware of salesman Dino. He is a con artist and liar.

Worst place to buy a car.

Worst place to buy a car. Stay away they put you in CAL auto leasing and financing. Especially be aware of salesman Dino. He is a con artist and liar.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback. We take all reviews seriously and are disappointed to learn that you left feeling this way. The situation you described does not align with the high standards we hold ourselves to at Route 23 Honda. Your feedback has been shared with our team. We value you as a customer and hope for the opportunity to work with you again in the future.

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Very bad customer service.

Very bad customer service. I had the worst experience in my life. They made me come three times just because they’re not doing their job correctly. Because of Honda dealer on 23 hours was about to lose my life. Careless mean with nasty advisors, such as Connor and Poppy who knows nothing about customer service.

Very bad customer service.

Very bad customer service. I had the worst experience in my life. They made me come three times just because they’re not doing their job correctly. Because of Honda dealer on 23 hours was about to lose my life. Careless mean with nasty advisors, such as Connor and Poppy who knows nothing about customer service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Abe, and thank you for your feedback. We are very sorry to hear that your experience with us was not a pleasant one. We apologize for any inconvenience you may have experienced. We are looking into this situation and hope to be able to rectify it as soon as possible. Thank you again for your feedback.

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My experience today 9/28/24 was amazing our Sales

My experience today 9/28/24 was amazing our Sales Consultant Beli Cecunjanin was so informative gave us options explained everything in detail and then some . I most definitely will be coming back for a second vehicle . He deserves more than 5 stars let's make it a 10.

My experience today 9/28/24 was amazing our Sales

My experience today 9/28/24 was amazing our Sales Consultant Beli Cecunjanin was so informative gave us options explained everything in detail and then some . I most definitely will be coming back for a second vehicle . He deserves more than 5 stars let's make it a 10.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Beli. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

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Great Sales service and perfect car for me

Recently bought a 2024 Honda CRV at Route23 Honda. Can not say enough good things about the experience. I chose salesman Yaik Tung based on all the reviews that mentioned his patience, knowledge, etc. So glad I did – he was amazing. I had not bought a new car for 13 years and the new ones had so many features that I did not understand at all that I was very uncomfortable trying to make the right decisions. Yaik patiently answered all my questions and explained how various options would work. He guided me through the whole process and worked hard to get me the model and color I wanted. When I picked it up he made sure everything was set up the way I wanted it to be. The experience I dreaded turned out to be pleasurable thanks to Yaik and all the other staff at Route23 Honda that I dealt with. Love the car!

Great Sales service and perfect car for me

Recently bought a 2024 Honda CRV at Route23 Honda. Can not say enough good things about the experience. I chose salesman Yaik Tung based on all the reviews that mentioned his patience, knowledge, etc. So glad I did – he was amazing. I had not bought a new car for 13 years and the new ones had so many features that I did not understand at all that I was very uncomfortable trying to make the right decisions. Yaik patiently answered all my questions and explained how various options would work. He guided me through the whole process and worked hard to get me the model and color I wanted. When I picked it up he made sure everything was set up the way I wanted it to be. The experience I dreaded turned out to be pleasurable thanks to Yaik and all the other staff at Route23 Honda that I dealt with. Love the car!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Yaik and our team. We appreciate your business and wish you many safe miles in your new CR-V!

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Not realistic prices!

I got small (5 mm) dent on my H-RV 2016. I said that I will pay out of my pocket. The estimation for repair is $1,200 !!! This is absolutely unrealistic price!

Not realistic prices!

I got small (5 mm) dent on my H-RV 2016. I said that I will pay out of my pocket. The estimation for repair is $1,200 !!! This is absolutely unrealistic price!

Rating breakdown (out of 5):
Customer service
3.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Anna, for taking the time to write us a review. We appreciate the opportunity to earn your business and hope to be able to work with you again in the future.

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The BEST

Loved working with Samuel V. The process was easy and not stressful. He listened to my needs and matched me with a percent SUV. He is very knowledgeable and knew exactly what I was looking for a. I highly recommend this location and Sam.

The BEST

Loved working with Samuel V. The process was easy and not stressful. He listened to my needs and matched me with a percent SUV. He is very knowledgeable and knew exactly what I was looking for a. I highly recommend this location and Sam.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Andrea, for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Samuel. We appreciate your business and wish you many safe miles in your new SUV!

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Great lease

Sales person was extremely helpful. Made my decision process easier. I decided to lease a new vehicle after reviewing all the possibilities. I my glad I went back to Route 23 Honda

Great lease

Sales person was extremely helpful. Made my decision process easier. I decided to lease a new vehicle after reviewing all the possibilities. I my glad I went back to Route 23 Honda

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

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The Best Car Buying Experience I've EVER HAD!!

I had the pleasure of working with Aristides "Junior" Cabral and he is AMAZING!! He made the process of purchasing my car so seem less and straight forward. He broke down every little detail and explained everything to me up front. No surprises like you get at other dealerships. I truly can't believe I got the car of my dreams because of him. I am so HAPPY that I was able to work with him. Thank you so much for all you did for me and my family.

The Best Car Buying Experience I've EVER HAD!!

I had the pleasure of working with Aristides "Junior" Cabral and he is AMAZING!! He made the process of purchasing my car so seem less and straight forward. He broke down every little detail and explained everything to me up front. No surprises like you get at other dealerships. I truly can't believe I got the car of my dreams because of him. I am so HAPPY that I was able to work with him. Thank you so much for all you did for me and my family.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Congratulations, Michael, on your new vehicle! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Junior. We appreciate your business and wish you and your family many safe miles in your new car!

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My experience

My service experience was excellent. My car was being serviced for the 15000-mile checkup. I was apprised of all that was going on. The wait was less than expected. I would recommend the dealership toothers.

My experience

My service experience was excellent. My car was being serviced for the 15000-mile checkup. I was apprised of all that was going on. The wait was less than expected. I would recommend the dealership toothers.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Barbara, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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My experience

My service experience was excellent. My car was being serviced for the 15000-mile checkup. I was apprised of all that was going on. The wait was less than expected. I would recommend the dealership toothers.

My experience

My service experience was excellent. My car was being serviced for the 15000-mile checkup. I was apprised of all that was going on. The wait was less than expected. I would recommend the dealership toothers.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Barbara, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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