Toyota Universe

I had such a great experience with this dealership. Thank you Sameer. Buying the 4Runner was so easy and simple. Sameer made all the paperwork smooth sailing. In and out with my new truck in under 2 hours.

People had warned me to stay away from this dealership because they said the representatives were too pushy, but I figured that was just on the sales side of things. It turns out the service department is equally obnoxious. I took my car here on several occasions over the past year or so because it's the closest dealership to where I live. Then I was away traveling for a bit, and I received an alarming sounding voicemail alerting me to "vital information that could affect my vehicle's warranty as a potential safety concern" and that it was "imperative that I call back as soon as possible." So I dropped everything and called immediately, expecting to hear about some sort of manufacturer recall or an urgent repair that needed to be performed. It was neither of those things. Instead, the cause for alarm was that I happened to be a few weeks behind in scheduling a routine service appointment! How ridiculous. And the threats of impacts to my warranty for my 14 year old vehicle whose warranty expired long ago? The customer service representative couldn't give me a straight answer on what she had meant. I suspect she was just reading the same script for everyone she called. I don't appreciate them scaring and threatening customers as a way to retain business, so I decided to go to a different Toyota dealer instead, and I asked them to remove me from their list. That was more than 8 months ago, and they still won't leave me alone! After I posted a negative review on Google, they responded and told me to call the customer relations manager, which I did. I've also called the service department, emailed, and texted them more times than I can remember, and I even filed a complaint with the BBB, but still their harassing calls and emails continue. Just within the past few weeks, they left me three more robocall voicemails and sent me another text. Their latest tactic is to claim that they received a notification from my vehicle that it requires service. I have a 2011 car that doesn't have any sort of technology that can communicate with the dealer, so they're straight up lying. Worst customer service ever! Remove me from your xxxx list already!!

Sameer was great, I highly recommend him to everyone, he helped to get a Tacoma with great features and great price

Sameer was great, I highly recommend him to everyone, i got my Corolla with great deal. thank you Sameer

Red exclamation followed by yellow. I took the car in and have the same problem. Do far I have spent two hundred dollars not solved the problem

I called the dealership and spoke to a sales person asking if they have the car that I am looking for on the lot and they told me yes and come in, when I went there they did not have it

worst experience ..... bought the tundra under 6 moths ago, motor blew , placed 20 calls to this dealer , no callback , no loaner , no truck

Toyota Universe is the prime example of a deceptive car dealership. I called about a used car posted online. I live over an hour away so I was serious in buying the car if I were to make the trip. I was promised an “out-the-door” price with a breakdown of prep fees, taxes, and registration. When I got to the dealership, I saw the notes that the salesperson, Michelle Klig, had entered with the breakdown and total cost. However, I was told by “Vladimir” that they won’t honor the price. That was a waste of four hours driving back and forth and waiting at the dealership. Shame on Toyota Universe.

I am sharing this experience so others know exactly what they may be walking into when dealing with Sameer Sawaqed, manager Shawn Tawfik, and the finance manager, Darden at this dealership. My experience was not just disappointing — it was misleading and unprofessional from start to finish. The day before my visit, I confirmed multiple times that the vehicle I wanted was available. When I arrived, I was told it had “just been sold.” That excuse might be believable once — but not after repeated confirmations. Even more concerning, the same vehicle continued to appear listed as available weeks later. That raises serious questions about transparency. Instead of acknowledging the issue, I was quickly redirected to a different vehicle at a higher price point. During negotiations, the numbers discussed with the salesperson did not match what was later presented in the finance office. The final figures were higher than what had been represented. On top of that, the paperwork process felt rushed, creating pressure to sign without being given adequate time to carefully review the documents. That is not how a reputable dealership operates. The entire experience left me feeling misled and pressured. Transparency and consistency should be the bare minimum in any major purchase, and that standard was not met here. Addendum: After posting my initial review, manager Shawn Tawfik contacted me and made a remark implying that I must have had nothing better to do than leave a review. Instead of addressing the concerns raised, the response was dismissive and unprofessional. That interaction only reinforced my concerns about how customer feedback is handled. Additionally, we are still waiting to receive our license plates and tonneau cover that were included in our purchase. These are not optional items — they are part of the transaction — and should have been handled promptly. If you are considering this dealership, I strongly recommend scrutinizing every number, reviewing every document carefully, and not allowing yourself to be rushed or pressured. Transparency and professionalism should not be this difficult to find.

A bunch of uncoordinated people parading as sales men. They just sit around unable to follow up on anything and lack any sort of adherence to agreement/commitments. I wouldn’t recommend anyone to this place!