Reviews
We have always been very satisfied with the service we
We have always been very satisfied with the service we have gotten. We have bought several cars from them over the years knowing we will be in good hands with their service department for regular maintenance and/or repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! This feedback means a lot to us here at Bell Audi, and we hope to work with you in the future!
Our family has been loyal to Bell Audi of Edison for
Our family has been loyal to Bell Audi of Edison for many years. This is due to amazing service and quality safe cars. The atmosphere is upbeat, professional and you feel like family. Bobby Seraji provided us with an excellent experience buying our new SQ8. He made the process smooth & easy. Both business managers Eric Feldman & Rennoy Moore are highly knowledgeable with finances, trades & warranty information. The brand specialist Jason Skolnick was helpful with detailed advice as well. We recommend using Bell Audi.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Nicole, we love having your family's support over the years! Thank you for choosing Bell Audi and sharing your experience with Bobby, Eric, Rennoy, and Jason. It means a lot to hear that you're in good hands with our team! Enjoy your new Audi SQ8!
The Bell team was extremely accommodative in helping with
The Bell team was extremely accommodative in helping with a recent issue. Grateful for the exceptional client service!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're very pleased to hear our team was such a help to you! Thank you for choosing Bell Audi and for sharing your experience. See you next time, Greg!
Maintenance people are so rude and so unhelpful I was
Maintenance people are so rude and so unhelpful I was there for over 2 hours because no one told me what i was supposed to do and then he comes by and says "you guys are supposed to talk to someone" in the rudest tone ever, like you didn't tell me that, and I don't look old enough to look like I know what I'm doing either.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're really disappointed to see we've missed the mark regarding your maintenance issue. We want all our visitors to feel supported throughout their stay, so we're very disheartened to see we've let you down here. Your feedback is important to us, and I would appreciate the opportunity to assist you with these concerns directly. I hope that you'll consider giving me a call so we can get to the bottom of these issues and turn your opinion around. Thank you, Ryan Schmidt - General Manager - rschmidt@bellaudi.com
Very good dealership, the staff is knowledgeable,
Very good dealership, the staff is knowledgeable, friendly and very helpful. Nice renewed salon with decent variety of cars. Have been their customer for 10 years and always very satisfied with them.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 10 years of loyalty and kind words! We’re delighted to hear you always have a positive experience with our team and enjoy our space at Bell Audi.
If you are buying a used car, insist on your own
If you are buying a used car, insist on your own financing as the dealer tacks on 2% higher than what you can get from working directly with your bank. In addition, they charge $1000 in administrative costs for a used car which is ridiculous!
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- 3.0
- Does not recommend this dealer
- Shopped for a used car
I appreciate your feedback and understand your concerns regarding financing and administrative costs. We always aim to be transparent with our customers, so it's disappointing to hear that you felt otherwise. We'd love the opportunity to discuss this further with you if you're interested. Please feel free to reach out at any time. Thank you, Ryan Schmidt - General Manager - rschmidt@bellaudi.com
Will do. In addition to the $1000 administrative costs, and 2% add-on in financing, the inspection sticker was removed from the vehicle that I purchased. I’ll be happy to discuss some suggestions on what can be done to have a better customer experience from a former loyal customer perspective.
This dealership does not value brand or dealership
This dealership does not value brand or dealership loyalty after 18 years between my sisters and I. My sisters lease had 2 recalls when it was time for the lease to be up not one sales person reached out nor returned her calls. The General Manager seems to forget his roots as her first sales person and mine. I asked for the owners contact information they will not give it to you. Everything is rainbows and unicorns when they are trying to get you to lease or finance a car after that you are on your own. Very disappointing for a luxury brand dealership Audi in itself is a fantastic car it’s just not represented well by Bell Audi
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
This is our 3rd Audi from Bell Audi.
This is our 3rd Audi from Bell Audi. Always a fantastic simple fast experience. Great pricing and great service.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Audi! Thank you for your business and your fantastic review of our team. See you next time at Bell Audi!
Professional and overall a great experience.
Professional and overall a great experience. Thank you to Clarence and Rennoy for your help!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Chris, it means so much to us to see your review! Thanks from Claren, Rennoy, and the team at Bell Audi.
Bell Audi team is a 10 the customer service team is
Bell Audi team is a 10 the customer service team is excellent in explaining to the clients the repairs needed on the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you felt taken care of by our team at Bell Audi! Thank you for taking the time to share your experience with us. See you next time!