Paul Miller Honda

Flavia and Monique made the buying experience very smooth, and gave me a great amount for my trade-in! I was able to test drive a couple of models to compare which model I?d prefer. Hassle-free experience!

Overall it was a good experience, dealership has good facilities, good customer service and I got a nice car for a good price.I recommend it.

Sebastian and Wilson were phenomenal and made the entire process smooth and easy. Nice to find a dealer that will work with you without the headache! Facilities aren?t the newest but kept clean and comfortable.

Juan made the process of leasing a new vehicle easy and fast will be coming back to purchase my future cars and as well as for the excellent customer service

THEY WILL NOT LEAVE ME ALONE! We went in to test drive a car. That same day we drove another brand and decided to go with the other brand. Every time someone followed up I told them we are not buying a Honda and to please take us off their list to follow up. That was three weeks ago and I just got another call and email today. I appreciate and respect that their business relies on following up. That is their job; however, their job is also to respect people's response to that follow up, especially when it is 'no thank you.' BTW - I have had the same experience with Paul Miller Subaru. So, if you have a choice of where to shop and do not want to be contacted for weeks afterward, I would avoid any Paul Miller dealership.

Wonderful car buying experience! My salesman, Roman, was very professional and personable. It was so easy to make this purchase.

A day late… NEVER a dollar short with these guys! I thought my first experience leasing my civic hatch touring was great, but my second experience beat it! Walked in to test drive SUV’s as my lease was near end.. walked out with a ‘24 Passport Trailsport, the vehicle I never knew I needed! I was lucky enough for Ronald and Alejandro to work their major AGAIN and to also meat the very informative and kind Jean! Their personalities, professionalism, relatability and honesty is truthfully one of the most spectacular forms of customer service I have ever dealt with in my vehicle journey! You got my recommendation across the board Paul Miller Honda West Caldwell! I didn’t cry this time on the outside from tears of joy, but definitely on the inside! Thank you.

It's a nightmare experience, the worst customer service I've ever had. After agreeing on the price and giving my card for deposit, Ramon said if you give $40k, the car is your and we agree on $38k. I read another and he have a similar story, so it's a ugly business tactic, to get people and end of the sale grab couple thousand extra. Shame on this kind of business. Two days we are going there and at the end. I hate this business and never ever recommend anyone.

Not surprised this place has a 1 star BBB rating and is not accredited by the BBB. I wish I had done my research before bringing my truck here. I brought my truck in to have the lower control arms replaced due to a bad bushing. However, my truck drove perfectly fine but I knew it needed to be replaced. I had my lower control arms and front brakes replaced, and rear parking brake adjusted and an alignment about $1,300. I picked my truck up and immediately I knew something was not right. I called the service advisor Guss and told him my truck is not driving correctly its pulling to the left and right under acceleration. I also explain to him it does not feel safe to drive. I brought the truck back the next day to drop it off. They are unable to figure out what is wrong with the vehicle came up with any and everything that could be the problem. First they said my engine mounts were bad and this is what is causing the problem. Then they said because the truck has a lift kit this is likely the problem, despite this lift kit having been on my truck for 3 years with no drivability issues whatsoever. The service manager Danny said we will refund you for the alignment. Now you want to refund me for work you've completed even though you claim the issue is unrelated to work you've completed. I refuse to take the refund and told him I want my truck to drive like it did before I brought it to your dealership. They kept my truck for a week! No one initiated a follow up call to me I had to call them leaving numerous unanswered messages. Once I talked to the service advisor Guss and ask for a loaner car of course he says we don't have any. He told me I would receive a call at noon with an update about my vehicle. Surprise surprise no call. I then get online and start doing some research and find they have a 1 star rating from the BBB and immediately call the dealership and said do not touch my truck! Spoke to Dave the GM who was short with me and argumentative. Dave calls me a few hours later to ask what I would like the resolution to be, and I said "for my vehicle to drive how it did before I brought it to your dealership". Dave begins to raise his voice talking over me stating "if it were me I would have never touch your vehicle!" This coming from the General Manager of a Honda dealership who claims to have 36 years experience. I paid $1300 for service and Dave spoke to me as if he did me a favor! My truck is unstable and feels dangerous at highway speeds. At 65mph it now has a violent shake that forced me to the side of the road! I explained to you Dave, Danny, and Guss that my vehicle did not feel safe to drive, and your response was pay $3,200 more and we can fix it! Amazing customer service for someone who has purchased 10 NEW Honda/Acuras over the last 13 years!

We recently leased our second vehicle from Paul Miller Honda and once again it was a seamless experience. Roman Fuchs is the best. He?s very detailed and thorough during the process and it was a pleasure working with him.