Orland Toyota

Traveled over 300 miles to get there. Gary was great over the phone getting me all the answers I needed to make an intelligent decision.

Very knowledgeable . Very good. Very very. Very professional.bery prompt. Good good good good goox

I am very happy with the vehicle and the customer service provided. Everything was positive from start to finish. Thank you

Working with Jim Francis was an exceptional experience from start to finish. His professionalism, expertise, and attention to detail were evident throughout the process. He and his team operated seamlessly, quickly securing the exact BZ I was looking for and delivering it the very next day as promised. The entire experience was efficient, effortless, and truly first-class. I couldn’t be more pleased, thank you so much again! Loving my BZ!

The team at Orland Toyota were great to work with. The SUV we purchase was listed on line. We stopped in to the store that evening and the vehicle was exactly as expected. The Team was easy to work with and made our buying experiece smooth and not stressful. Great Job Guys!

Very nice people here. Adriana Janet was excellent consultant! Highly recommended to make your best choose! If you want the best support, work with Adriana Janet. Very impressed with the service We are glad we came here.

I’m writing this review to warn other buyers based on my experience. I purchased a 2019 Lexus GX 460 from Orland Park Toyota in Orland Park, IL. The deal was negotiated using a dealer worksheet / desk sheet that showed an out-the-door total, and based on that worksheet, I agreed to proceed. The issue was how that worksheet was constructed. The total included an extra $1,000 that was not itemized anywhere on the worksheet. The individual line items shown (vehicle price, sales tax, dealer fee, etc.) did not actually add up to the total presented. Unless you manually summed the numbers yourself, you would not notice the discrepancy. During negotiation, I pushed for $1,000 off the deal, believing I was negotiating a real reduction. What I later realized is that this “discount” simply removed the previously unitemized $1,000 that had already been embedded in the total. As a result, the final purchase paperwork appears mathematically correct — but the $1,000 I negotiated off was never a real concession. I discovered this by independently calculating the numbers myself and realizing that the itemized amounts on the worksheet did not reconcile to the total shown. I attempted multiple times to resolve this directly with the dealership. When I raised the discrepancy with the salesperson, the conversation became hostile, and I was spoken to aggressively and with profanity rather than being given a clear explanation. I then attempted to escalate the issue to management. The sales manager committed multiple times to calling me back and never did. I also attempted to contact the general manager, who ultimately refused to engage or respond. At that point, it was clear there was no intention to address the issue internally. I escalated the matter through formal channels, including Lexus corporate. Lexus stated they could not intervene because the dealer is independently owned. Based on this experience, I would strongly advise customers not to purchase a vehicle from this dealer. In my case, $1,000 was embedded in the deal without disclosure, removed only when I negotiated, and then denied afterward — followed by unprofessional behavior when I attempted to resolve it. That is not transparent or honest business practice. If you choose to proceed here anyway, protect yourself: manually add every line on the worksheet, demand that every dollar contributing to the total is itemized, and do not assume a negotiated discount is real unless you can see exactly where it comes from.

Adriana Janett my Sales Consultant did a incredible job! She found the correct and favorite 2025 Toyota RAV4 Limited. Thank you Orland Toyota. Appreciate your service.

Mr. Muller worked tirelessly to secure a vehicle we had been seeking for some time. He coordinated and facilitated all aspects of the sale for us introducing us to Mr. Joe Salvador. Mr. Salvador spent an inordinate amount of time explaining all features and functions of the vehicle to ensure our satisfaction with the purchase. The professionalism, courtesy and hospitality afforded us by these two gentleman was deeply appreciated.

I was treated with the utmost respect .I was greeted immediately by Adrian. He was very knowledgeable and curteous. I was in constant communication with him and Gary. This was the most comfortable time I have ever had in a dealership. I would recommend anyone to come to Orland Toyota and get a fair deal .