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Mercedes-Benz of Greenwich

(376 reviews)
2026 state dealer award
View 4 awards
2026 state dealer award 2025 state dealer award
2026 consumer dealer award 2025 consumer dealer award

Reviews

(376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Greenwich from DealerRater.

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Joe Carbonell sales associate was GREAT!

Joe Carbonell sales associate was GREAT!! he help us all the way through the process

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team. We appreciate your feedback about the sales process at Mercedes-Benz of Greenwich.

Fatos at Mercedes Benz of Greenwich was ABSOLUTELY

Fatos at Mercedes Benz of Greenwich was ABSOLUTELY wonderful to work with. Professional and personable. A++

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team's professionalism and approach at Mercedes-Benz of Greenwich. We appreciate your feedback.

Great experience.

Great experience. Car ready for pick up for me to see and look at before signing anything. Which is important to me to see condition exterior and interior of car! Matthew Bayer was great too in helping me thru the process and finalizing leasing prices. Very respectful dealership that cares about their customers! Bed. With them for many years!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your detailed feedback. We're glad you appreciated the transparency and our team's support during your leasing process. Your loyalty to Mercedes-Benz of Greenwich is valued.

Excellent service.

Excellent service. Clean and beautiful dealership. Easy access to cars. Josh is the best! Will only buy from a Penske dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. We appreciate your recognition of our service and dealership. Mercedes-Benz of Greenwich values your loyalty.

Great experience good customer service.

Great experience good customer service. I would recommend.you guys to anyone that interested in buying a car u guys was good to me and helped me out with a great purchase thank u guys again see u in the near future when I’m ready to get a new car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation. We appreciate your kind words about our customer service at Mercedes-Benz of Greenwich. Looking forward to assisting you when you're ready for your next vehicle.

Great car, great price but could improve in some areas

Great car, great price but could improve in some areas like being clear on prepaid Maintenance price, giving us copies of ALL THE DOCUMENTS WE SIGNED, and spending more time with customer on the vehicle itself with regards to setting up software, etc. but all in all we love the car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 4-star review. We are pleased to know that our Sales Team team helped you find a great vehicle at a price you were happy with. Your feedback is appreciated. If you would like to discuss your experience further, please reach out to us at Mercedes-Benz of Greenwich.

They got the deal done and were very efficient.

They got the deal done and were very efficient. The tech training was excellent. Everyone was really polite.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team's efficiency and training. We appreciate your positive feedback about Mercedes-Benz of Greenwich.

Paul was amazing.

Paul was amazing. Thank you. Very happy With the costumer service. They Benz of Greeniwch care about

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team's effort at Mercedes-Benz of Greenwich. We appreciate your feedback and your satisfaction with our customer service.

Matthew was an absolute pleasure to work with.

Matthew was an absolute pleasure to work with. He was knowledgeable, courteous and helpful. Highly recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Mercedes-Benz of Greenwich. We appreciate your feedback about our team's service.

Scott was great to work with and was able to put a deal

Scott was great to work with and was able to put a deal together the same day

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Mercedes-Benz of Greenwich. We appreciate your feedback.