Allen Mello Chrysler Dodge Jeep RAM

Wife took jeep cherokee there for oil change said it was very good experience. Said she would recomend anyone to go there very friendly and prompt service. We bought 2 durangos from this dealership years ago and that was good experience also. Wife is out visiting family and went there because of sales experience. We live in Nebraska now so we hadnt bought the cherokee from allen mello but she was treated like we had.

Used service dept on used car I bought elsewhere. Dustin had the work done quickly and solved my vehicles suspension problem. Will happily go back again. Repair price was very competitive and mo pressure to get other work done.

It was a pleasure to deal with the sales staff they were very courteous knowledgeable helpful and on time with everything… They had excellent follow up and they were able to answer all of my questions… they gave me a nice tutorial on all of my new options on my new vehicle….. they got me in and out in a very timely manner I did not have to wait for anything.

New front brake pads and rotors on my '14 Trailhawk in August. Replaced solely due to wear of pads on the advice of the garage where I got my inspection sticker. Grinding/squealing noise ever since when coming to quick stop. Vehicle owned since new and never made noise of any kind before new pads/rotors installed. Have brought it back twice now to rectify the problems after spending $680 for new brakes in August; they couldn't replicate the noise. After 12/9/21 appt, advisor told me to call if/when it recurs to leave it overnight to allow for closer inspection by disassembling to look for debris under/defect in pads. Called 3x that afternoon, because it was making the noise all the way home. After opting to keep calling after the first two tries when no one picked up, I left a VM explaining all of the above and asking for a callback ASAP to schedule it to be addressed, because at this point, I'm certain whatever's causing the grinding noise is likely damaging the new rotors. As of 12/13/21, no return call. Doesn't seem like they care in the least.

Had my Jeep serviced for an oil change, tire rotation, parking break repair and detailing. You can’t go wrong with the detailing here! My car is absolutely spotless. The service team seemed a little bit crabby but the gentleman, Dustin, handling my situation was extremely courteous. He kept me in the loop about my car’s status since it needed to stay an extra day. He had great customer service and went above and beyond by double checking that the service area restroom was indeed occupied when I wasn’t certain. I will plan to have my husband’s car detailing done here too! Great job. I loved the convenience of online booking too.

Very Deceptive practices when pricing the vehicles. Was told by manager we run these ads to get you in and here you are. I was also told by Brandon that they do not honor the prices on their website. Fred, my salesman, told me "This happens all the time - people see an advertised deal, they come in expecting the deal and we end up charging them $150 dollars more a month". In my situation I was on Allen Mello Jeeps website, I selected the express purchase option, The price quoted was a lease at $351/month only to arrive at the dealership and be told $439/month. This was very deceptive. Upon a follow up call with one of the managers I was told the website does that to bring people in. I do not understand why they would utilize such deceptive tactics. I am appalled. I have never had such a poor experience at a car dealership. I explained my frustration to the manager who called me, Brandon, but he didn't seem to care. I asked is this how you do business and told me yes this is how we do business. I personally do not think they took me as a serious customer, I came in on a rainy Saturday in sweatpants in a sweatshirt after going to the gym. Regardless, what I'm wearing does not determine my eligibility to purchase the vehicle. The one positive was Fred - Very nice guy.

Very Deceptive practices when pricing the vehicles. Was told by manager we run these ads to get you in and here you are. I was also told by Brandon that they do not honor the prices on their website. Fred, my salesman, told me "This happens all the time - people see an advertised deal, they come in expecting the deal and we end up charging them $150 dollars more a month". In my situation I was on Allen Mello Jeeps website, I selected the express purchase option, The price quoted was a lease at $351/month only to arrive at the dealership and be told $439/month. This was very deceptive. Upon a follow up call with one of the managers I was told the website does that to bring people in. I do not understand why they would utilize such deceptive tactics. I am appalled. I have never had such a poor experience at a car dealership. I explained my frustration to the manager who called me, Brandon, but he didn't seem to care. I asked is this how you do business and told me yes this is how we do business. I personally do not think they took me as a serious customer, I came in on a rainy Saturday in sweatpants in a sweatshirt after going to the gym. Regardless, what I'm wearing does not determine my eligibility to purchase the vehicle. The one positive was Fred - Very nice guy.

Carl was great to work with. He really made my experience at Allen Mello wonderful. He was very easy to work. He made us feel right at home during this entire process. He was extremely helpful with everything. I can’t say enough nice words about the entire sales staff. I give my experience with Carl and Allen Mello a 10/10 and full recommend this dealership to anyone out there.

Bernie goes above and beyond every time I call or come into the dealership. I came in with my tire losing air. Ended up being a cracked rim. When I asked questions about what type of rim to purchase he was awesome with answering all of my question. He also let me know that my car has sensors in the tire and to get them when purchasing the rims. Can't say enough about how awesome he is.

I tried to make an apt to service my 2020 Jeep (under warranty) I bought 6 months ago due to check engine light being on. They are my closest dealer. They made my apt and then cancelled it. Told me they 'only service their own vehicles' and I should 'go to wherever I bought it because it was there problem'.