Reviews
Repairs were done professionally.
Repairs were done professionally. Process was simple and they provided a vehicle for my use while my Tundra was repaired. I?ll schedule all service appts there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Art, we're glad you had such an experience with us! Until the next time we meet, take care!
Matt buomono is a great service rep.
Matt buomono is a great service rep. He is always helpful and explains everything to me
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everything was perfect.
Everything was perfect. Zero complaints, much praise. The car salesperson I was assigned to had impressive communication and relational skills and within a short time I was trusting him ? Anthony Taveras. We communicated by text and by phone the week I was waiting for the title to come in and everything to be ready and he was always on top of it all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy you found our staff Anthony Taveras to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!
I didnt have a good experience cause they try to charge
I didnt have a good experience cause they try to charge me a ridiculous amount to fixed the wipers on my car. Plus they try to tell me that my car need it to get some others things done when I know for sure my car didn't needed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize for any concerns. Thank you for reviewing this further with us in detail. As discussed the team works to provide good faith competitively priced recommendations and advise of any cautionary or failing items to ensure a safe vehicle. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any further concerns.
Eddie, Kelvin, Fausto, and Jesse made my experience
Eddie, Kelvin, Fausto, and Jesse made my experience seamless. Staff were honest and transparent throughout the process and communicated along every step of the way. 10/10 would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
I was sent a text back at the end of 2024 to schedule the
I was sent a text back at the end of 2024 to schedule the 5k service on my vehicle. I responded at that time I was not near the mileage and would schedule on the future. I made an appointment for 940 am and first was visited by the tire guy. I asked him if my service would include rotation and he said that's a question for the advisor? So no tores to sell no answer? My vehicle as ready at 1145! Not sure why it took so long. No explanation from the advisor. Was my vehicle in intensive care? This also happened to a relative. If you have folks make appointments then the process takes two hours why make appointments? Hello Atlantic Toyota, Woburn Toyota Lexington Toyota. I am guessing they might appreciate my business!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback and we apologize for any concerns. We have reached out to you directly to further review this concern. We apologize that the tire employee is a 3rd party vendor and specializes with the tire measurements and potential replacement. We should have been timely and we are working to improve. Your satisfaction is important to us and we hope to connect soon. You’re also welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any further concerns.
I had a great experience at Ira Toyota Danvers.
I had a great experience at Ira Toyota Danvers. The repairs were quality and speedy, and the overall experience was great. I especially appreciated the fantastic customer service. Angel was extremely nice, and Rick was amazing too! Rick was particularly helpful throughout the pickup process and he made nice conversation. 10/10 would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vanesa, thank you for sharing your positive experience with Angel and Rick! Thanks for the recommendation, and have an amazing day!
I HATE buying cars and was ready to give up after local
I HATE buying cars and was ready to give up after local dealerships were not be very helpful and would not budge from full SRP and initial low Trade in quotes. As a Last resort, I tried an ONLINE quote with Ira Toyota Danvers ( 60+ miles away). I was shocked by Jennifer and Dio's help/response. They almost Immediately found a nearby just built new Tacoma vehicle I wanted, in MY color. And with Pics I sent I had sent them I had a full trade in and in the price range I requested... Perfect. All done at my keyboard and 1 trip to Ira Danvers to swap vehicles and pass papers. The worst thing ?? I was very worried SOMETHING was going to go wrong as it was TOO Easy. IT was EASY !! 99% done online/Phone and one trip to Ira !!! When I buy again - I'll be back !!! Thanks Jennifer and Dio !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to Jennifer and Dio and the team here at Ira Toyota of Danvers! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great as usual.
Great as usual. I have been servicing my vehicle here since 2014. No need to go anywhere else; all of my needs were done here. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Urmila, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome awesome awesome great service awesome awesome
Awesome awesome awesome great service awesome awesome awesome great service thankssssssssssssssssssssssssssssssssssssssssssssssssssssssss a b c d e f g h i jk hi hi hi hi
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.