Ira Toyota of Danvers

The brake problem may still exist. Not counting the time I drove away from the parking space at Toyota, I stopped and started the Tacoma three more times. Once for gas. Once to pay for a car wash and once when leaving the wash bay. The rear passenger wheel locked up again. This was the original problem. I stopped and drove away three times afterwards without any further issues. The overall performance of the brakes AND the emergency brake are better now then when I purchased the Tacoma. However the power it took to break free in the wash bay might have done other damage?? I plan on calling Toyota service on Monday and have them advise me on what to do. I would like the mechanic to at least do a visual inspection to make sure there is or is not any damage.

Tom was great and the service work done was professional, as always. Drop off and pick up was convenient as well.

Long wait time, never call my name back when the car was ready, I was waiting for about 3, 5 hours. Poor customer service, needs to improve communication with customers

Amazing experience with service advisor Bruce Brewer. No pressure and very helpful. On line couples applied. Service included oil change, 4 wheel alignment and front and rear brakes

The interior of the car was soaking wet when service personnel handed the car to me. The interior of the car was not wet when I brought it for service.

This is the second time I?ve waited over 5 hours for an oil change. I received a message that a few more things should be done to my 2022 4Runner. I figured since it was there why not. I watched the app on my phone. I get alerts when door/hood/windows basically I know when it?s being serviced?. 7:20 was my appointment?.. I sat there waiting until 10 while nothing was done on my car. I had to let my service rep know I can tell nothing was being done?. Fast forward?.12:30 pm 900 dollars later I leave Ira Toyota. I?m not sure I?ll be back for service on my vehicle at this point. I purchased the car there, but this is just infuriating. If you don?t have enough consideration for my time why should I consider giving you my hard earned money.?

It was a great experience. The salesman, Gary, was very helpful and not pushy at all. I would buy from him anytime. The process was very smooth, and I was in and out in only a couple of hours.

Brought in my 23 Prius that was viciously attacked by a box truck on the rear passenger door. Autobody shop with Bob as the estimator fixed it beautifully. It took a few weeks but was worth it. Good communication throughout the process. Car looks brand new.

I was very pleased with the service I received. My representative, Steve Mahan was very helpful. He answered all my questions and was quicker to returned my calls.

I had an amazing experience at Ira Toyota in Danvers, MA. From the very first visit, I felt genuinely welcomed and well taken care of. Dio Lugo was the first person I connected with, and he met me right at the door. He was incredible throughout the entire process, polite, friendly, professional, and very easy to communicate with. He made everything feel simple and stress-free, which is rare when you?re shopping for a car. H. Patel at the finance department was also outstanding very efficient, clear, and supportive every step of the way. Buying a car is a big decision, but having a team that makes the process feel light and easy makes all the difference. I?m very happy with my experience and truly satisfied with my purchase. I highly recommend Ira Toyota of Danvers to anyone looking for a smooth and positive car-buying experience.