Mercedes-Benz of Arcadia

The sales representative, Charlotte, was wonderful. She was not only knowledgeable but kind and courteous. The others representatives were also knowledgeable.

Sales and finance associates are professional,well trained and excellent service! What a wonderful experience.

I have been leasing cars since 2000 and I can say without any doubt Roberto has been the best so far. I have worked with him several times and no matter the outcome of the deal, he is very helpful and kind. He spends all the time customer needs to provide detailed responses. He is just awesome!

I came back for a second time buying a new car. Really great communication. The service provided is top notch. Thank you Bo and the team!

Roberto offered an amazing service! He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that are not obvious. I would recommend him to anyone interested in buying a car at this dealer. Thank you, Roberto!

Amazing sales team. Quick. Hands on. Honest. Efficient. Attentive. Roberto and GM William were amazing

Roberto showed me and my husband a GLB , we did a test drive and took the time to explain the characteristics of the vehicle, even though we didnt made our purchase since the vehicle we were looking for (3rd row) was not available. He was very attentive without being pushy to take a decision. He even followed up a couple days after to see if he could be of any help.

Bo Xiang, Sales Representative was very professional and knowledgeable of the vehicle we purchased. He kept us informed about the arrival of the vehicle from beginning to end. He took over from Bruce who is on vacation. We went over many features of the car. There is a lot to learn on the. 2026 450E. Bo said he would make an additional appointment to go over some of the new features. Bo was very easy to work with and made the purchase a smooth one.

Attentive but not pushy, delightful but not fake. I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I walked off, visibly annoyed, Roberto noticed and approached me—not aggressively, not as a salesperson chasing a sale, but as a person who genuinely wanted me to leave the dealership with a better feeling about my evening. He didn’t pressure me. He just asked if he could help turn the experience around. That simple gesture made a difference. I ended up sitting down with him and finally having the conversation I came in for in the first place. This review is to praise Roberto for being professional, kind, and actually listening. He turned a negative into a positive—not for a commission, but because he clearly cares about how people are treated. That says a lot.

Roberto Boratto was one of the most genuine, patient, and professional salespeople I’ve ever dealt with. We came in last Friday to buy a car for my mom and he took the time to explain in detail each model so we could find the best fit. We didn’t feel rushed or pressured to buy. We explained we wanted to look at other brands before we made out final decision. On Saturday I texted him to let him know we wanted a Mercedes-Benz but were undecided on 3 different cars. By the time we arrived at the dealer, he had them all lined up and ready to test drive. Wow, that’s AMAZING customer service and very considerate of our time. He made the whole process of buying memorable and we will definitely come back again to purchase a car from Rusnak because of Roberto.