Reviews
Great service advisor made sure my vehicle was cleanable and let me know I was finally done
Great service advisor made sure my vehicle was cleanable and let me know I was finally done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad your service advisor kept you informed and ensured everything was taken care of. We appreciate your support! Best Wishes, INFINITI Of Orland Park
Murad was very courteous and professional and kept me updated about the status of service to my car. The waiting area was comfortable and quiet.
Murad was very courteous and professional and kept me updated about the status of service to my car. The waiting area was comfortable and quiet.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We’re glad to hear Murad kept you well informed and made your experience a positive one. Happy to know you enjoyed the comfortable waiting area as well! Best Wishes, INFINITI Of Orland Park
Google sent me to the old location. Waiting room was like being in a can of sardines. I dont know if doing service out of the nissan building is permanent or temporary but if its permanent I will be finding a new service location. I waiting an extra 40 minutes after I was told my car was ready, then had to find a service advisor to get my bill!
Google sent me to the old location. Waiting room was like being in a can of sardines. I dont know if doing service out of the nissan building is permanent or temporary but if its permanent I will be finding a new service location. I waiting an extra 40 minutes after I was told my car was ready, then had to find a service advisor to get my bill!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We sincerely apologize for the confusion with the location and for the crowded waiting area during your visit. We also regret the delay after your vehicle was ready and the inconvenience of having to track down a service advisor—that’s not the experience we aim to provide. Your concerns are important to us, and we’ll be addressing them with our team to improve communication and efficiency. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better experience. Please contact our Service Manager Austin Polcyn to further discuss at 708-403-4700. Best Wishes, INFINITI Of Orland Park
The service for oil change was much faster than usual this time. Waiting area need a second tv.
The service for oil change was much faster than usual this time. Waiting area need a second tv.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear your oil change was completed faster than expected. We also appreciate your suggestion about the waiting area and will take it into consideration. Hope to see you again soon! Best Wishes, INFINITI Of Orland Park
On Friday, February 20, 2026, at approximately 7:15 am, I took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the rear. At approximately 9:25 am, Robert Garcia, Lead Shop Foreman, approached me and said, “I have some bad news. The noise that you are hearing is coming from your undercarriage, which is completely rusted out in the rear and in some areas in the front. To repair your vehicle would start at $3,000 and could go up to $7,000 depending on what was found during dissembling. Since your car is a 2011 with 210,000 miles on it, it would not be worth the repair. I can’t even weld anything together due to the severeness of the rust and it’s just a matter of time before things start falling off of the vehicle.” He then sent pictures and a video to my email. I began servicing my vehicle with Zeigler Infiniti of Orland Park on February 24, 2017. My last service date was on December 10, 2025. During this time frame, my vehicle has been serviced numerous times, and it has never been brought to my attention regarding the rusting away of my undercarriage. Isn’t that the purpose of regular maintenance? The rust did not appear overnight; it has been a gradual process that should have been noticed by the technicians to avoid the situation that I now face. THIS IS NEGLIGENCE!!!
On Friday, February 20, 2026, at approximately 7:15 am, I took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the rear. At approximately 9:25 am, Robert Garcia, Lead Shop Foreman, approached me and said, “I have some bad news. The noise that you are hearing is coming from your undercarriage, which is completely rusted out in the rear and in some areas in the front. To repair your vehicle would start at $3,000 and could go up to $7,000 depending on what was found during dissembling. Since your car is a 2011 with 210,000 miles on it, it would not be worth the repair. I can’t even weld anything together due to the severeness of the rust and it’s just a matter of time before things start falling off of the vehicle.” He then sent pictures and a video to my email. I began servicing my vehicle with Zeigler Infiniti of Orland Park on February 24, 2017. My last service date was on December 10, 2025. During this time frame, my vehicle has been serviced numerous times, and it has never been brought to my attention regarding the rusting away of my undercarriage. Isn’t that the purpose of regular maintenance? The rust did not appear overnight; it has been a gradual process that should have been noticed by the technicians to avoid the situation that I now face. THIS IS NEGLIGENCE!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your detailed experience. We sincerely apologize for the frustration and concern this situation has caused. We take feedback like yours very seriously, and it’s clear that our communication and preventative inspection process fell short of expectations. Your comments regarding the gradual rust and missed opportunities for detection have been shared with our service management team to review our maintenance and inspection protocols. While rust can develop over time due to environmental factors, we understand your perspective that it should have been identified during regular service visits. We would like the opportunity to discuss this further and see if there is any way we can assist you. Please reach out to our service manager directly so we can address your concerns. Austin Polcyn 708-403-4700 Best Wishes, INFINITI Of Orland Park
After speaking with Austin Polycn on 03/16/2026, at 1:05 pm, he stated that they are not willing to make repairs on my vehicle or substitute it out. However, I could come in and purchase another vehicle. It's sad that a dealership of this magnitude is not willing to take ownership of their negligence. They have been servicing my vehicle since February 24, 2017 (59 visits), and no one noticed that my rear sub frame was rotting out!!! AGAIN, THIS IS NEGLIGENCE AND THEY SHOULD BE HELD ACCOUNTABLE!!!
Michael was very helpful and the service did not take long. I came in due to the recal.
Michael was very helpful and the service did not take long. I came in due to the recal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad Michael was helpful and that your service was quick, especially for the recall. We appreciate you trusting us with your vehicle. Best Wishes, INFINITI Of Orland Park
Same professional services with new merger. I will continue to use the Infinity services in Orland.
Same professional services with new merger. I will continue to use the Infinity services in Orland.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust! We’re glad you’re enjoying the same professional service and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park
Ron was great — fast, professional, and very easy to work with. He helped me find a great deal on a Toyota RAV4 Adventure, $4K cheaper with a better rate than I expected. The process was smooth and transparent. Highly recommend!
Ron was great — fast, professional, and very easy to work with. He helped me find a great deal on a Toyota RAV4 Adventure, $4K cheaper with a better rate than I expected. The process was smooth and transparent. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the fantastic review! We’re thrilled to hear Ron made the process fast, professional, and easy while helping you secure such a great deal. Congratulations on your Toyota RAV4 Adventure! We truly appreciate the recommendation and your support! Best Wishes, INFINITI Of Orland Park
Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions.
Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful feedback! We’re glad you felt informed throughout the inspection and maintenance process and that our team was friendly and available to answer your questions. We truly appreciate your trust and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park
My experience at the combined company of Nissan and Infiniti was horrible.. 1st experience is always the lasting..I was totally overlooked..Then after 3hr I was told they have to order the part….I will not travel far again for bad service
My experience at the combined company of Nissan and Infiniti was horrible.. 1st experience is always the lasting..I was totally overlooked..Then after 3hr I was told they have to order the part….I will not travel far again for bad service
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re truly sorry to hear about your experience. That’s not the level of service we aim to provide, especially for a first visit. We understand how frustrating long wait times and part delays can be. We would appreciate the opportunity to make this right and restore your confidence in us. Please contact our service manager, Austin Polcyn to further discuss. 708-403-4700 Best Wishes, INFINITI Of Orland Park