Reviews
I have waited two hours for my oil change after two hours they came up and said oh you have an oil leak which I didn’t have any oil leak in my driveway or any spots under my car. When I got home I opened the hood and I found a piece of my battery cover loose on in my car which I do have a picture. They also told me that I have to do a brake fluid on a car. That only have 10,000 miles and some other fluid for the motor because they suggested. This car is still brand new pretty much that’ll be able to cost me more than $600 I do not agree with that when I just walked in for oil change. Also they don’t even do tire rotations as a compliment on a car that just went in for oil change on a 10,000 Mile oil change.. The receptionist was very nice and sweet. It’s not her fault.
I have waited two hours for my oil change after two hours they came up and said oh you have an oil leak which I didn’t have any oil leak in my driveway or any spots under my car. When I got home I opened the hood and I found a piece of my battery cover loose on in my car which I do have a picture. They also told me that I have to do a brake fluid on a car. That only have 10,000 miles and some other fluid for the motor because they suggested. This car is still brand new pretty much that’ll be able to cost me more than $600 I do not agree with that when I just walked in for oil change. Also they don’t even do tire rotations as a compliment on a car that just went in for oil change on a 10,000 Mile oil change.. The receptionist was very nice and sweet. It’s not her fault.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are sorry to see that your service visit experience did not meet expectations. If you would like to address your experience with our management team, you can reach them at VWLFeedback@ourismancars.com, or for further assistance, you can reach our GM Isaac Chee at isaac@ourismancars.com.
Hello, we are sorry to see that your service visit experience did not meet expectations. If you would like to address your experience with our management team, you can reach them at VWLFeedback@ourismancars.com, or for further assistance, you can reach our GM Isaac Chee at isaac@ourismancars.com.
Ourisman VW serviced my car quickly and effectively. This is my second routine maintenance service with them and each service was handled professionally and efficiently. I like the video of your car that they provide from the mechanic. Waiting area is small but clean.
Ourisman VW serviced my car quickly and effectively. This is my second routine maintenance service with them and each service was handled professionally and efficiently. I like the video of your car that they provide from the mechanic. Waiting area is small but clean.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Karen! We're glad to hear your service visits have been quick, professional, and efficient. It's great to know you enjoy the technician inspection videos as well. We appreciate you choosing Ourisman VW and look forward to taking care of your vehicle again in the future!
Easy appointment scheduling, advisor was very cordial and communicative. Technician was available to explain any issues.
Easy appointment scheduling, advisor was very cordial and communicative. Technician was available to explain any issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this wonderful review! We appreciate hearing about your experience!
Very friendly, very efficient, very considerate! As always, they do their best to anticipate and prevent trouble—and they got me back on the road in the least possible time with reasonable charges.
Very friendly, very efficient, very considerate! As always, they do their best to anticipate and prevent trouble—and they got me back on the road in the least possible time with reasonable charges.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re glad to hear our team was friendly, efficient, and considerate, and that we were able to anticipate your needs and get you back on the road quickly. We truly appreciate your continued trust and look forward to serving you again!
Sales person make a quote and when you get to the finance office a total different quote. Bait and switch.
Sales person make a quote and when you get to the finance office a total different quote. Bait and switch.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we are disappointed to see that your experience fell short of expectations. If you would like to address your experience with our management team, you can reach them at VWLFeedback@ourismancars.com, or for further assistance, you can reach our GM, Isaac Chee, at isaac@ourismancars.com.
This dealership’s service is terrible. I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been several weeks and no one has called to address my concern about the breaks squeaking! The customer service from the managers is trash! They don’t care how the car works after you drive it away! I have video proof of the squeaky breaks and multiple ghost emergency service calls! But that does not matter to the dealership! I have brought this new vehicle to the service multiple times and all they could tell me is that the material used is very cheap. VW knows that the breaks squeak and nothing will be done! I will never purchase another VW! I will never recommend this brand to anyone! Toyota and Lexus are better options!
This dealership’s service is terrible. I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been several weeks and no one has called to address my concern about the breaks squeaking! The customer service from the managers is trash! They don’t care how the car works after you drive it away! I have video proof of the squeaky breaks and multiple ghost emergency service calls! But that does not matter to the dealership! I have brought this new vehicle to the service multiple times and all they could tell me is that the material used is very cheap. VW knows that the breaks squeak and nothing will be done! I will never purchase another VW! I will never recommend this brand to anyone! Toyota and Lexus are better options!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are disappointed to hear about your experience. In cases you do not have the direct email for our General Manager, you can reach Isaac Chee at isaac@ourismancars.com, or for further assistance, you can also email VWLFeedback@ourismancars.com.
It is always easy to get an appointment and get my issues resolved quickly. The service staff keeps me informed also.
It is always easy to get an appointment and get my issues resolved quickly. The service staff keeps me informed also.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re glad to hear that our team kept you informed and resolved your issue. We appreciate your trust and look forward to serving you again.
I was charged $451 for two light bulbs and no response from the manager to.my complain. Do not use this dealer.
I was charged $451 for two light bulbs and no response from the manager to.my complain. Do not use this dealer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are sorry to hear about your experience. If you would like to address your experience with our management team, you can reach them at VWLFeedback@ourismancars.com, or for further assistance, you can reach our GM, Isaac Chee, at isaac@ourismancars.com.
Mr. Rick Collins in the service department is awesome! As always, he took care of me and all of my service needs!
Mr. Rick Collins in the service department is awesome! As always, he took care of me and all of my service needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We will be sure to pass on the kind words to Mr. Collins! Thank you for choosing us for your service needs!
Kelsey on the service team is awesome. She clearly communicated, consulted with me on the repairs. My wife’s Jetta needed, and walked with me through the process while the parts were being ordered. I’m completely satisfied with the service! A+
Kelsey on the service team is awesome. She clearly communicated, consulted with me on the repairs. My wife’s Jetta needed, and walked with me through the process while the parts were being ordered. I’m completely satisfied with the service! A+
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Paul! We’re so glad to hear that Kelsey provided excellent communication and care throughout your service visit. We’ll be sure to share your kind words with her and the rest of our team. We appreciate your trust and look forward to seeing you again!