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Auffenberg Ford Belleville

(474 reviews)
Visit Auffenberg Ford Belleville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (888) 319-3905 (888) 319-3905
Used (888) 821-2259 (888) 821-2259
Service (866) 556-8353 (866) 556-8353

Reviews

(474 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Highly recommended!

Highly recommended! Charlie and all other team members were excellent! I could not be more pleased with my new car! Thank you to everyone who helped me fantastic customer service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good deals; bad service

I found a car I like but the salesman was overly pushy as expected. When I finally decided to buy the car, they kept us waiting for almost two hours to sign the final paperwork. I understood there was someone in front of us but she left 40 minutes before they called us back. This whole time, the dealership was holding onto my old keys, so I couldn't even use the time to clean out my car. This lead to us haphazardly tossing everything into the trunk of my new car in 5 minutes when leaving the lot. The deal on the car was good but the waiting game makes it clear to you that they have no respect for your time. If you plan to purchase a car here, go toward closing time, because then, they might be less inclined to keep running down the clock.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Anonymous, Our goal is five star worthy service with each and every interaction. We DO absolutely value your time and we are incredibly sorry we missed the mark here. If you feel more comfortable emailing me at dbaron@auffenberg.com with the name of the salesperson, we'd like to use this as a learning experience so we can work to improve.

Highly recommended!

Highly recommended! Schley and his team delivered our trucks on time and without any issues. I wouldn't go anywhere else until you give them a try.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Auffenberg ford

The personnel at Auffenberg ford in Belleville are all outstanding from the gracious sales lady (Alexus) right thru her supervisors and vehicle evaluators. I w3as very pleased with my encoiunter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Charles, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Great Service!

Great Service! I am very satisfied with my new car Thankyou to Joe and the other workers there who helped me out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I am super thrilled with my vehicle.

I am super thrilled with my vehicle. I received personal attention and the best deal ever. Thanks Solomon Simpson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bought a 2019 very trax.

Bought a 2019 very trax. Only had it for 2 to 3 weeks. Battery went bad, car would not start unless you jump it. Called Zach to see what they would do to fix the problem. Zach never called me back. Also the finance guy was very rude. He got mad at me when I told him. That I did not want the extra coverage. I will not buy a car here ever again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent salesperson Kyle was attentive to my questions

Excellent salesperson Kyle was attentive to my questions and needs. They provided great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good.

Good. honest people to work with. Had to drive about an hour to get there but it was worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I received great customer service.

I received great customer service. Charley was awesome. I think I made a couple good friends there that day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.