Reviews
Polite staff. Service took longer than expected mostly waiting 20 minutes for the car wash.
Polite staff. Service took longer than expected mostly waiting 20 minutes for the car wash.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Honest, great communication, crystal clear on process and friendly staff, will continue to come back
Honest, great communication, crystal clear on process and friendly staff, will continue to come back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our transparent process and clear communication. We’re glad the team delivered a friendly experience during service on your INFINITI QX30. We look forward to your next visit.
Ryan was very pleasant to deal with and I appreciate his thoroughness and customer service.
Ryan was very pleasant to deal with and I appreciate his thoroughness and customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our service department. We’re glad our careful attention met your expectations while servicing your Infiniti. We appreciate the 5-star rating and look forward to assisting you again.
This was by far the most pleasant experience I had during my hunt for a car. Most salesmen always talk your ear off and give you the “this car is pristine, and I wouldn’t lie to you!” Trevor was wonderful!! Never fed us any xx lines, and made us feel comfortable and welcome from the start. Trevor’s manager, Matt, was very knowledgeable and kind.
This was by far the most pleasant experience I had during my hunt for a car. Most salesmen always talk your ear off and give you the “this car is pristine, and I wouldn’t lie to you!” Trevor was wonderful!! Never fed us any xx lines, and made us feel comfortable and welcome from the start. Trevor’s manager, Matt, was very knowledgeable and kind.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear you enjoyed a relaxed experience during your car search. Trevor’s straightforward guidance and Matt’s knowledgeable support are exactly what we aim to provide. Congratulations on your used Honda CR-V and please reach out if you have any further needs.
Ryan was amazing! He explained what needed to be done, provided an accurate timeframe, and updated me throughout the entire repair. My loaner was similar to my vehicle, so I didnt need to learn a new car for the duration of using the loaner. Im very pleased with this dealership, as well as thankful to have had an associate as helpful and on top of it as Ryan. Thank you for making this such an easy process!
Ryan was amazing! He explained what needed to be done, provided an accurate timeframe, and updated me throughout the entire repair. My loaner was similar to my vehicle, so I didnt need to learn a new car for the duration of using the loaner. Im very pleased with this dealership, as well as thankful to have had an associate as helpful and on top of it as Ryan. Thank you for making this such an easy process!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear you enjoyed clear updates on your INFINITI QX50 repair and found the loaner easy to drive. We’re pleased our service team kept everything on schedule and made the process seamless. Thank you for sharing your experience, and we look forward to helping you again.
During the waiting time the dealer kept us updated. The waiting area was nice with a massage chair and snacks. What a treat during our wait.
During the waiting time the dealer kept us updated. The waiting area was nice with a massage chair and snacks. What a treat during our wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that Huber kept you updated and that our massage chair and snacks made your wait more enjoyable. Thank you for trusting us with your INFINITI Q50 service and let us know if we can assist further.
Kassandra Garcia was very helpful on helping me pick my dream car. Thanks to her I got my car. Totally recommend her as my sales representative
Kassandra Garcia was very helpful on helping me pick my dream car. Thanks to her I got my car. Totally recommend her as my sales representative
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Kassandra. It’s wonderful to hear how she guided you to the perfect Hyundai Kona. Enjoy your new vehicle and let us know if anything comes up in the future.
Who is the GM of Infiniti? This person needs to hear my horrible experience with the Libertyville location. This person needs names Ryan needs to be, well I’ll let you decide. It was so unprofessional.
Who is the GM of Infiniti? This person needs to hear my horrible experience with the Libertyville location. This person needs names Ryan needs to be, well I’ll let you decide. It was so unprofessional.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Mary, thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Mary, thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
On-time service took care of all the items that I needed very happy overall
On-time service took care of all the items that I needed very happy overall
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting the prompt service and thorough attention to your INFINITI QX80. Huber and our service team are glad we could complete all the requested work. We look forward to helping with your next service visit.
Purchased my Infinity QX60 Luxe from Trevor and his boss Matt. Awesome company with great people very detailed oriented. Great price compared to the other dealers in the area.
Purchased my Infinity QX60 Luxe from Trevor and his boss Matt. Awesome company with great people very detailed oriented. Great price compared to the other dealers in the area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience purchasing a new INFINITI QX60 Luxe with Trevor and Matt. We’re glad our team’s attention to detail and competitive pricing stood out to you. Enjoy your QX60 Luxe and feel free to reach out if you need anything.