Honda of Stevens Creek

Shocking and Disrespectful Treatment at Honda of Stevens Creek I honestly don’t even know where to start. This was one of the most uncomfortable and shocking experiences I’ve ever had at a dealership. I called Honda of Stevens Creek about leasing two 2026 Honda Accord Sport Hybrid cars, one for myself and one for my mother. I spoke with Sam Hussein, who was very nice and helpful. He gave me pricing for both cars, and based on that, I decided to go in and move forward. After work, I went to the dealership to complete the process. While I was waiting, a manager named Patrick walked up to me. No greeting, no introduction, nothing. He just said my name and then told me, very loudly, “We don’t want your business. My general manager said we are not selling you a car. You need to leave.” This happened in front of multiple customers and staff. I was honestly shocked and embarrassed. There was no explanation, no reason given, just told to leave like that. I’ve been a Honda customer for over 26 years and have purchased more than 15 vehicles. I have never experienced anything like this before. I don’t know what the reason was, but the way this was handled felt very wrong. Based on the situation, I can’t help but feel like I may have been treated differently because of my background as an Iranian, especially given everything going on right now. If that’s the case, it’s extremely concerning. If true, this kind of treatment could raise serious concerns under California laws that protect customers from discrimination. I would strongly recommend not dealing with this dealership.

I had a great buying experience here. David Lyam helped me go through all the options and made the buying experience seamless.

Sal was a great Sales person, no pressure and was willing to show us all kinds of options. Really made the car buying experience positive.

We regret buying Honda because of the terrible and dishonest service experience. Our car is still new and the A/C failed while under warranty. The dealership first charged us $1k just to diagnose it, then claimed it wasn’t covered and told us we had to spend another $7k on unrelated repairs before they would even fix the A/C. After wasting a lot of time going back and forth, we took the car to another shop. They replaced the Honda A/C compressor and fixed the problem for under $2k. None of the supposed $7k issues were actually necessary. This felt like a clear attempt to push unnecessary repairs and to make money whenever possible. Very disappointing and dishonest service. Get a second opinion before agreeing to anything here.

Service advisor Lucas Ly was very impatient and cold the moment I told him that I did not want the unnecessary package deals.He did not want to provide a quote for the services that I need instead trying to upsell services. I wanted only the critical that was due for my car. I am highly debating to take my car to a nearby auto shop.

The worst customer service I have ever seen. The staff were rude from start to end and constantly dodged questions or attempted to gaslight us the entire time when we would ask about faults regarding the car we were interested in. The sales manager tried to slip on an extra $600 fee, and only after we pointed it out removed the fee. Afterwards he refused to lower the price by even $10 on the used car and compared buying a car to buying a shirt from Nordstrom. He behaved like a child and shouted loud enough for the whole dealership to hear. Completely unprofessional and rude, take your business elsewhere.

I had a great experience at Honda of Stevens Creek. Mike G was professional, helpful, and made the whole process easy.

I worked with Madhuri on buying a new car and she was great at answering questions and made the process very easy.

Sam Hussein was an amazing salesman! It was my first time buying a car and it was a great experience. Sam walked me through each step and made sure I understood everything! Thank you so much Sam Hussein and Honda Stevens Creek!

DO NOT SELL YOUR CAR TO THIS DEALERSHIP. I sold my 2020 GR Supra 3.0 Premium Launch with only a little over 7K miles to Honda of Stevens Creek in San Jose, Ca on Oct 31st, 2025. They told me it would take 10-12 days to pay me. They sold my car a few days later and today Nov 19, 2025 refuse to cut me a check. Gave me the run around. My bank confirmed they release the digital title to Honda on Nov 16th, 2025. They claim it’s policy for them to receive the physical title from the DMV before issuing me the check. Yet, they sold the car without a title on hand. They are lying I knew about this policy. Who in their right mind, would sell their car and wait this long for payment. Other dealerships cut checks same day or within 24hrs, a week, cool. They did not provide me with any policy or agreement about this so called policy. Only asked me to fill out the DMV Releasing Liability to them and told me up to 10-12 days before cutting me a check. Called last week and this week to speak to GM Rick Pimentel, the finance and sales employee keep telling us he is out of the office each week. New customer got my Supra. Dealership got paid. Where’s my money? Beware of this dealership!