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Stevens Creek Mazda

(297 reviews)
Visit Stevens Creek Mazda
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 10:00am–8:00pm 8:00am–5:00pm
Tuesday 10:00am–8:00pm 8:00am–5:00pm
Wednesday 10:00am–8:00pm 8:00am–5:00pm
Thursday 10:00am–8:00pm 8:00am–5:00pm
Friday 10:00am–8:00pm 8:00am–5:00pm
Saturday 10:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (408) 675-5160 (408) 675-5160
Used (408) 329-7708 (408) 329-7708
Service (866) 901-5286 (866) 901-5286

Reviews

(297 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevens Creek Mazda from DealerRater.

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The help desk was very attentive, making sure I was

The help desk was very attentive, making sure I was getting enough attention to give them a good review. But now they're not answering my emails.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very organized service department, and all the staff are

Very organized service department, and all the staff are knowledgeable and very friendly. The service area and showroom are both very clean and welcoming. And they offer a number of free loaner cars while you're vehicle is being repaired which is very convenient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bri is definitely a 10/10!

Bri is definitely a 10/10! She's very professional, friendly and responsive. When we didn't like the color of the initial car, she quickly offered other options and handled additional requests with enthusiasm and patience. Highly recommend her for her excellent service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stevens Creek Mazda provides top notch service.

Stevens Creek Mazda provides top notch service. I’ve ha 3 Mazda cars and absolutely love these cars. The service department at this location is the best. They are understanding, and provide thorough explanations when I need repairs. All of the service agents are friendly and professional. Always trust these guys to help me feel confident and safe on the road.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Stress-free car service.

Stress-free car service. I would highly recommend this dealership and will bring my car back for it's next service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was the least stressful car buying experience I’ve

This was the least stressful car buying experience I’ve ever had. Everyone was so polite, and patient, and helped us understand every aspect of the buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Prior to my trip to Mazda, I had a terrible experience at

Prior to my trip to Mazda, I had a terrible experience at Ford. The staff was moody and gave a lot of attitude. Mazda from the moment I stepped in was great. Asia sent me a video showing me a vehicle I inquired about. He gave off such a positive energy and that’s what got me to come in. Finalizing the deal was pleasant. Staff was very friendly and was happy to answer any questions I had. This was my first time buying a car and I feel comfortable giving my money to this company. Thank you Mazda!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Honest negotiations and the process was relatively fast

Honest negotiations and the process was relatively fast once we agreed on a number and got to signing paperwork. We were there for about 2-3 hours after we agreed on a number beforehand. Justin was helpful in helping me figure out the car I want and was receptive to any questions I had. When I declined the extended warranty or maintenance, I did not feel like I was being judged for declining.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bri helped us.

Bri helped us. I knew what I wanted and she delivered. We had gone to about 12 dealers in 1 day. Bri was by far the nicest salesperson that we had. I ended up buying my car from you, because of Bri.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We received exceptional care through the sales process.

We received exceptional care through the sales process. We were encouraged to explore our options with no judgements when we decided on a lesser trim. Everyone there was courteous and kind and made us feel at ease. Amir went out of his way to build our trust and made the experience fun. Neff checked in on us throughout and was able to guide us through some of the maintenance questions we had, plus made us feel that the entire dealership cared about us. All in all, we received outstanding service and would come back to Amir and Neff to purchase or service every time. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.