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Stevens Creek BMW

(1,960 reviews)
Visit Stevens Creek BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:30pm
Sunday 10:00am–6:00pm Closed
New (408) 228-4645 (408) 228-4645
Used (408) 400-3496 (408) 400-3496
Service (888) 789-8983 (888) 789-8983

Reviews

(1,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevens Creek BMW from DealerRater.

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Great experience in buying my new BMW 2022. Great service...

Great experience in buying my new BMW 2022. Great service from each member of the car dealership. Extraordinary, knowledgeable, patient, funny and a pleasure to have Michael Spantom as my sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

The sales agent, Rocky, was extremely helpful,...

The sales agent, Rocky, was extremely helpful, responsive, and knowledgeable. It was a pleasure working with him on my X6 purchase. I would certainly use and recommend your dealership for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Zyassinzadeh, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

Open, honest communication that was backed up by actions....

Open, honest communication that was backed up by actions. They over delivered on nearly every promise. For example, the car I ordered was slated to take 8+ weeks to get and arrived in less than 7. In this climate across the auto industry, besting an expectation is unheard of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jim R, we are very happy to have provided you with such a positive experience!

Alec was very good and patient with me . I will highly...

Alec was very good and patient with me . I will highly recommend Stevens Creek Bmw to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joz80, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

If I have the opportunity to buy a car again, I will buy...

If I have the opportunity to buy a car again, I will buy a car from the dealer here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hoom.choi, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

After purchase of this car, Jonathan introduced Jimmy...

After purchase of this car, Jonathan introduced Jimmy Mirasol of Stevens Creek BMW, who gave us very detailed guidance on how to use this BMW car, which is quite helpful for the first time buyer. Thanks !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

This dealership truly is the best in California. Second...

This dealership truly is the best in California. Second to none. My last 2 BMW were purchased at Stevens Creek BMW. I’m sure that I will be a life long customer. Uno is an Excellent sales representative and Liz the sales manager was sweet perky and truly met my needs. Your Loyal Customer Connie BrownAdams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Connie Brownadams, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stevens Creek BMW! We're looking forward to your next visit with us!

They didn’t have the car I wanted but Patrick was...

They didn’t have the car I wanted but Patrick was excellent—he answered all my questions and treated me with great respect. I would definitely recommend this dealership and wished I could have given them my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Very quick and easy to deal with. No pressure, and Ron...

Very quick and easy to deal with. No pressure, and Ron Ryan was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Bperk, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We had the most wonderful car buying experience on a 2021...

We had the most wonderful car buying experience on a 2021 X3. We were ably assisted by two very helpful and empathetic gentlemen from Sales - Bob Christie and Armin Javadi. Armin worked with us to select the right car and price it "just right" - thanks Armin. Bob helped complete all the closing sales formalities - thanks Bob. I would like to thank the Sales manager, Liz Czahar, for her prompt assessment of our trade-in car and ensuring that we got a good value on our trade-in - thanks Liz. And finally, to top it off, was Livia Duval from Finance. Livia gave some excellent advise regarding the trade off between down-payment Vs interest paid. She also explained the service offerings with so much clarity, always keeping the needs of the customer in mind and not overselling packages that were superfluous - thanks Liz. What I took away from the dealership is a feeling of warmth and caring for the customer - an "Ultimate Dealership" for the "Ultimate Driving Machine". Kudos team Stevens Creek BMW!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Vinay Santurkar, thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!