Reviews
I recently visited Stevens Creek BMW and was very disappointed by the lack of transparency around pricing. After agreeing on a vehicle price, the final paperwork included unexpected “optional” charges for Advantage Theft Protection and Permaplate. These add-ons were never clearly disclosed or explained as optional until I asked about them directly. After multiple follow-ups, the dealership finally acknowledged that these charges were optional and assured me they would call back to correct the issue. Unfortunately, that call never came. What could have been a smooth and enjoyable buying experience turned into a frustrating cycle of unreturned calls and unfulfilled promises.For a luxury brand like BMW, I expected integrity and honest communication. I’d strongly recommend that anyone considering this dealership review every line item carefully and get all commitments in writing before finalizing their purchase.
I recently visited Stevens Creek BMW and was very disappointed by the lack of transparency around pricing. After agreeing on a vehicle price, the final paperwork included unexpected “optional” charges for Advantage Theft Protection and Permaplate. These add-ons were never clearly disclosed or explained as optional until I asked about them directly. After multiple follow-ups, the dealership finally acknowledged that these charges were optional and assured me they would call back to correct the issue. Unfortunately, that call never came. What could have been a smooth and enjoyable buying experience turned into a frustrating cycle of unreturned calls and unfulfilled promises.For a luxury brand like BMW, I expected integrity and honest communication. I’d strongly recommend that anyone considering this dealership review every line item carefully and get all commitments in writing before finalizing their purchase.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (800) 298-1501 so we can work towards a resolution. We look forward to hearing from you.
Thank you. I have called you multiple times and have not gotten a response yet. Before I make the purchase, all my calls were answered immediately. I have been referred to a different person everytime I call after the sale went through. Please let me know how else I should contact you.
Adriel was an outstanding sales associate providing us our exact needs and detailed information on our vehicle. We are happy with our purchase of our new 330i
Adriel was an outstanding sales associate providing us our exact needs and detailed information on our vehicle. We are happy with our purchase of our new 330i
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're so glad that we were able to go above and beyond your expectations!
Great experience! High quality service. Fred in Sales was very professional. The whole process was seamless. Love my new car!
Great experience! High quality service. Fred in Sales was very professional. The whole process was seamless. Love my new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are thrilled to hear you had a great experience with us. Our team strives to provide top-notch service to all our customers. Thank you for choosing Stevens Creek BMW, enjoy your new car!
Very good and effective sales reps and managers. Personable and helpful. Got a great deal.
Very good and effective sales reps and managers. Personable and helpful. Got a great deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Mansour was super helpful, friendly, and knowledgeable. He was very attentive and walked us through the entire process. And he has also been very responsive on follow up questions and issues.
Mansour was super helpful, friendly, and knowledgeable. He was very attentive and walked us through the entire process. And he has also been very responsive on follow up questions and issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cornelia, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Von Torres my salesman is the best there is. The dealership gave me a great deal on a new car. I plan on doing business with them in the future.
Von Torres my salesman is the best there is. The dealership gave me a great deal on a new car. I plan on doing business with them in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Great place Ask for Mansour to help you. Best salesmen I have ever delt with. He is very knowledgeable and patient. He will make sure to answer all your questions and he easy to settle on a more than fair price.
Great place Ask for Mansour to help you. Best salesmen I have ever delt with. He is very knowledgeable and patient. He will make sure to answer all your questions and he easy to settle on a more than fair price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave such a positive review! We are thrilled to hear that Mansour provided you with excellent service during your visit. We look forward to seeing you again soon!
Got the deal from Von at Stevens creek BMW, he?s a pretty good guy to work with, straight to the point, no xx. Got me a pretty good deal, would totally recommend him
Got the deal from Von at Stevens creek BMW, he?s a pretty good guy to work with, straight to the point, no xx. Got me a pretty good deal, would totally recommend him
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Prajwal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevens Creek BMW. We can't wait to see you again, have a great day.
Awesome service and attention by Prac, He worked with us to give us the deal we were working for.
Awesome service and attention by Prac, He worked with us to give us the deal we were working for.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jesus, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Very good car buying experience. Highly recommend this to others. It wa every easy process. Nice
Very good car buying experience. Highly recommend this to others. It wa every easy process. Nice
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased you enjoyed your visit to Stevens Creek BMW! We can't wait to see you again, have a great day.