Reviews
Dealer is very responsive, reliable, and professional. Have bought and had cars serviced here. Worth the drive from San Francisco. Service department is attentive, especially Tim Price.
Dealer is very responsive, reliable, and professional. Have bought and had cars serviced here. Worth the drive from San Francisco. Service department is attentive, especially Tim Price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your continued support and are glad to hear that Tim and our team have made your experience worth the drive. We look forward to seeing you again at BMW of San Rafael!
It was a pleasure to buy a car here! Treated well and negotiating was respectful.
It was a pleasure to buy a car here! Treated well and negotiating was respectful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Suze, thank you for visiting BMW of San Rafael!
Tim price is the best employee BMW has, and has ALWAYS has taken care me!!!!
Tim price is the best employee BMW has, and has ALWAYS has taken care me!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Stephan, for reviewing Tim and BMW of San Rafael!
Friendly, professional, direct, easy. They went out of their way to make it easy for us.
Friendly, professional, direct, easy. They went out of their way to make it easy for us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the kind words for our BMW of San Rafael team! See you next time!
This is year 16 Tim Price has been my service advisor. He knows BMWs, the service team, and he knows me. It is a rare and reassuring relationship built on well earned trust and his consistent customer centered values. I have loved all my BMWs and I am grateful to have an outstanding advisor to whom I can turn when I need an honest and practical solution to any problem or simply maintenance. There aren't enough stars to reflect Tim's performance.
This is year 16 Tim Price has been my service advisor. He knows BMWs, the service team, and he knows me. It is a rare and reassuring relationship built on well earned trust and his consistent customer centered values. I have loved all my BMWs and I am grateful to have an outstanding advisor to whom I can turn when I need an honest and practical solution to any problem or simply maintenance. There aren't enough stars to reflect Tim's performance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 16 years of loyalty and your 5-star feedback! We love having you in the BMW of San Rafael family. We’ll make sure Tim Price knows how much you appreciate him. Drive safely, and we’ll see you down the road!
Taking my car into Sunwise BMW of San Rafael is always a seamless experience. Tom is a pleasure to work with. His “Family” tattoo tells you what’s important to him is the same thing you cherish. Great service.
Taking my car into Sunwise BMW of San Rafael is always a seamless experience. Tom is a pleasure to work with. His “Family” tattoo tells you what’s important to him is the same thing you cherish. Great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, it's wonderful to know that Tom and the team make your visits seamless! We appreciate your support and look forward to seeing you again at BMW of San Rafael. Safe travels!
The work of the service advisor was both courteous and prompt. The service technician provided a video which was extremely useful and very well put together.
The work of the service advisor was both courteous and prompt. The service technician provided a video which was extremely useful and very well put together.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Richard, thank you for sharing your kind feedback about our Service Team! We appreciate your business and hope to see you again at BMW of San Rafael.
I’ve got my last 2 cars here and very happy with all interactions. Artem is the sales department is a great guy and strait y. I’ve got an X3 and M4 through him. Recently my X3 was in for an issue that was successfully diagnosed and repaired. Dealer servicing is usually the more expensive way to go though my cars are still under original (M4) or extended (X3) warranties. Vernon in service has been a pleasure to work with.
I’ve got my last 2 cars here and very happy with all interactions. Artem is the sales department is a great guy and strait y. I’ve got an X3 and M4 through him. Recently my X3 was in for an issue that was successfully diagnosed and repaired. Dealer servicing is usually the more expensive way to go though my cars are still under original (M4) or extended (X3) warranties. Vernon in service has been a pleasure to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi JP, hearing you had such positive experiences with both our sales and service teams made our day! We’ll pass along your kind words to Artem and Vernon. From all of us at BMW of San Rafael, we hope you’re enjoying your BMW X3 and M4!
I’ve been a customer of BMW San Rafael and the maintenance supervisor has been Tom Smith. I cannot ask for better service than I have ever received with BMW San Rafael. They have performed different tasks and have always been the best of the best. I highly recommend any BM driver or owner to use BMW San Rafael. My first BMW I purchased from BMW San Francisco however I had it serviced at BMW San Rafael, where I live. I’ve never been to disappointed, always had exceptional service, regardless of what I’ve asked for. It’s been my pleasure to be a customer at such an excellent dealership and garage. They’ve gone out of their way to make my experience five stars.
I’ve been a customer of BMW San Rafael and the maintenance supervisor has been Tom Smith. I cannot ask for better service than I have ever received with BMW San Rafael. They have performed different tasks and have always been the best of the best. I highly recommend any BM driver or owner to use BMW San Rafael. My first BMW I purchased from BMW San Francisco however I had it serviced at BMW San Rafael, where I live. I’ve never been to disappointed, always had exceptional service, regardless of what I’ve asked for. It’s been my pleasure to be a customer at such an excellent dealership and garage. They’ve gone out of their way to make my experience five stars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ronald, thank you for sharing your positive experience with Tom and the team at BMW of San Rafael. We appreciate your recommendation and look forward to serving you in the future! Safe travels until next time!
Tom at BMW of San Rafael is great. He goes above to make sure your vehicle is repaired when needed. Good communication and people skills.
Tom at BMW of San Rafael is great. He goes above to make sure your vehicle is repaired when needed. Good communication and people skills.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sue, thank you so much for your wonderful feedback! We're pleased to hear Tom from our team provided excellent service. We truly value your business and look forward to any future visits! - BMW of San Rafael