Reviews
I highly recommend this dealership.
I highly recommend this dealership. Excellent service, very skilled. Everyone was a pleasure to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great words Bobby
My experience at Ourisman was great.
My experience at Ourisman was great. I got pre-approved through my credit union and Ourisman did the rest. Thank you so much to my amazing salesman, Dwayne Holmes , Sales Manager, Danny, and finance manager, Lauren.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad we could be a good part of your vehicle choice, Thank you for working with us.
My service advisor David was very attentive and addressed
My service advisor David was very attentive and addressed all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Thanks everyone.. See you all again for future service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback, I am glad to hear David gave you great service! We hope to see you for future services.
I bought a 2017 jeep cherokee 5 weeks ago from Ourisman
I bought a 2017 jeep cherokee 5 weeks ago from Ourisman Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just told me to replace all 4 pads and rotors will cost $2,400! Are you kidding me? Has anyone paid that much for a brake job? And even though I had a service appointment scheduled, it took them over 3 days to give me the estimate. Need less to say, I will NEVER buy another vehicle from this dealer nor will I have them service the vehicle - ever! I love the Jeep but this is absurd.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the recent experience you had with our service department regarding your 2017 Jeep Cherokee. We understand your frustration and disappointment. We take customer satisfaction very seriously and strive to provide excellent service. It's clear we fell short in this instance. We will use your feedback to improve our processes and ensure that similar situations are avoided in the future. Please reach out to Kunta@Ourismancars.com we would like to hear more about this We appreciate your feedback and hope to have the opportunity to regain your trust.
Your apologize is disingenuous at best in my opinion which is based on my experience. The latest - I also had the car in for service during the warranty period because my check engine light was on because of the ESIM switch. It came on initially during our test drive and it was reset which didn’t fix the problem. You told me it would cost $600 to replace - that’s for a $50 part and 15 minutes of labor which is how long it took me to replace it. Never again will I trust or get fooled into stepping on Ourisman property.
I enjoyed my experience overall.
I enjoyed my experience overall. Staff were knowledgeable and helpful. Our sales rep. Javar Castell was great! He was a good listener and attentive to our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're thrilled to hear that our team, especially Javar, provided attentive and knowledgeable service. We always aim to make our customers feel heard and supported, so it's wonderful to know we met your expectations. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!
Absolute worst!
Absolute worst!!! They lie Prices look good on the internet then the fees on the back end dont make it worth it. Kunta is some kind of manager he lies Cynthia was my sales person she didn't know anything about the options on the Grand Cherokee which I paid cash for. And the finance gut treated my wife and I like trash. When the tags and registration came in and mailed to me, I only had 6 months on the tag. Now I have to deal with DMV in six months. I paid for more time, and 800 dollars for Ourisman to do the paperwork. GO SOMEWHERE ELSE< ANYWHERE ELSE YOU WILL SAVE IN THE LONG RUN
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for the experience you had during your recent purchase. We take all feedback seriously and are committed to resolving any issues that arise. It is never our intention to mislead our customers, and we regret that you felt otherwise. We would like the opportunity to discuss the details of your concerns regarding pricing, the vehicle options, and the registration issue, as well as any misunderstandings that may have occurred with our team members. Please feel free to reach out to us directly so we can work toward a satisfactory resolution for you. Your feedback is valuable to us, and we appreciate the opportunity to improve.
The update that is we paid extra the additional years added to your registration, The registration was mailed out to you unfortunately I see that you are still not satisfied We wish you nothing but the best in the future, Thank you
Ourisman corporate followed up with an email. I replied privately with my phone number . I never heard from them.. My reply was 2 weeks ago. Look EW CAR OF ANY KIND AND IN YOUR SEARCH OURISMAN IS THE LOWEST PRICE << JUST KEEP ON GOING WITH YOUR SEARCH> GO TO ANOTHER DEALER. IT WILL BE LESS STRESSFUL AND YOU WILL BE BETTER OFF IN THE LONG RUN. OURISMAN is the WORST>!!!!!
I will say, Ourisman did give me a three-year Tag after my multiple posts they were still difficult to deal with, but they did follow up and give me the additional time on my tag.
Excellent service and respectful of my time.
Excellent service and respectful of my time. Pays attention to details. I would recommend this service to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review Ree!
It appears the mechanics are not doing the work that’s
It appears the mechanics are not doing the work that’s written on the work order. One of my four tires is different than the other three not to mention I keep the tire pressure the same for the back two and the front two. I was supposed to get my tires rotated, Guess what!?! Didn’t happen. After almost an hour drive on my day off, this is unacceptable!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we apologize for the inconvenience. We understand your frustration, especially after making the trip to our service center. It’s our priority to ensure all work is completed correctly, and we regret this did not happen. We’d like to invite you back for a complimentary tire rotation and inspection to resolve the issue. Please contact me at Kunta@Ourismancars.com to arrange a convenient time. We appreciate your patience and look forward to making this right.
This place is crap!
This place is crap! Took my truck there for an electrical issue and these fools charged me so much money for nothing. Ending up taking it to AAA in Laurel and they fixed my issue in no time at all. A xxxx ground strap! These crooks at Ourisman Dodge of Bowie had my vehicle twice for the same issue and gave me some xx diagnostics. I wouldn't refer my worse enemy to these people!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I’m really sorry to hear about the frustration you faced regarding your truck’s electrical issue. We strive to provide thorough diagnostics and quality service, and it’s disappointing to learn we fell short in your case. Your feedback is invaluable, and I’d like to address this further. Please reach out to me directly so we can work toward a resolution. We appreciate your input and hope to earn your trust back in the future.
Tia was very helpful.
Tia was very helpful. The staff was friendly. I look forward to returning to Ourisman in Bowie.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So glad that Tia was able to meet all your needs