Reviews
⭐ DO NOT SELL YOUR CAR HERE — BE CAREFUL This dealership tried to lowball me by $4,000 compared to other dealers. They initially offered $18,000, while other dealers were offering around $22,000. After I showed them proof of the Toyota quote, they finally agreed to $20,500. Then they made me wait an entire week, asking me to send more quotes from other dealers ( which is ridiculous). Meanwhile, the sales manager is never even in the store and works from home, apparently only showing up once a week to look at cars. After all that waiting, they were still bargaining over $500. I originally bought this car for around $60,000, and this experience was extremely disappointing. Instead of treating a loyal customer with respect, they wasted my time trying to push the price down. Btw They will call you to buy your car 3 times a week ! You’ve lost a loyal Lexus customer! Never coming back
⭐ DO NOT SELL YOUR CAR HERE — BE CAREFUL This dealership tried to lowball me by $4,000 compared to other dealers. They initially offered $18,000, while other dealers were offering around $22,000. After I showed them proof of the Toyota quote, they finally agreed to $20,500. Then they made me wait an entire week, asking me to send more quotes from other dealers ( which is ridiculous). Meanwhile, the sales manager is never even in the store and works from home, apparently only showing up once a week to look at cars. After all that waiting, they were still bargaining over $500. I originally bought this car for around $60,000, and this experience was extremely disappointing. Instead of treating a loyal customer with respect, they wasted my time trying to push the price down. Btw They will call you to buy your car 3 times a week ! You’ve lost a loyal Lexus customer! Never coming back
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we hope we were able to clear up any confusion with the situation at hand. Please give us a call back if you need anything further. Thank you so much for your time!
Victor provided exceptional service from the moment I stepped onto the showroom floor! He was straight forward throughout the sales process and guided me from start to finish. I look forward to my next purchase with him soon!
Victor provided exceptional service from the moment I stepped onto the showroom floor! He was straight forward throughout the sales process and guided me from start to finish. I look forward to my next purchase with him soon!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are thrilled to hear that Victor provided exceptional service and guided you through the sales process with honesty. We can't wait to help you with your next purchase. See you soon!
Daryl was amazing and worked with me until I found the car I was looking for. He was patient kept me posted with options . Very satisfied .
Daryl was amazing and worked with me until I found the car I was looking for. He was patient kept me posted with options . Very satisfied .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Amalia, thank you so much for your positive comments about Lexus of Serramonte!
Twas a spur of the moment kind of thing. Lexus staff was pretty good and honest and not annoying. Gary and kenneth were very helpful. Love the coffee station and clean bathroom.
Twas a spur of the moment kind of thing. Lexus staff was pretty good and honest and not annoying. Gary and kenneth were very helpful. Love the coffee station and clean bathroom.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Cheneil, we are very happy we could provide you with a positive experience!
Very positive - salesman was a pleasure to deal with and quite informative. Did not push. Allowed me to do my due diligence but made it clear he wanted our business and to return with my best offer
Very positive - salesman was a pleasure to deal with and quite informative. Did not push. Allowed me to do my due diligence but made it clear he wanted our business and to return with my best offer
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbra, we're happy to hear you had such a positive experience with our team!
Seller was great and explained everything with details , took the time to show the car .
Seller was great and explained everything with details , took the time to show the car .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We strive to provide top-notch service and are glad to hear that our team took the time to thoroughly explain everything and showcase the car. We appreciate your business!
Buying my car at the Lexus dealership was a wonderful experience. Clarissa was kind, patient, and truly cared about our needs. She helped us find the perfect configuration at a fair price. I?m very grateful and highly recommend her!
Buying my car at the Lexus dealership was a wonderful experience. Clarissa was kind, patient, and truly cared about our needs. She helped us find the perfect configuration at a fair price. I?m very grateful and highly recommend her!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! At Lexus, we are committed to providing exceptional customer service. We are thrilled to hear that Clarissa was able to assist you in finding the perfect car at a fair price. We value your recommendation and hope you enjoy your new vehicle!
Awesome, everyone was very kind and helpful and informative about the cars. Pleasant experience, would return again.
Awesome, everyone was very kind and helpful and informative about the cars. Pleasant experience, would return again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us! Our team strives to ensure our customers have a pleasant and informative car buying experience. We can't wait to welcome you back in the future.
My Sales Consultant, Finance Manager, and their entire team were very transparent with the buying process, had the vehicle I really liked, and worked very diligently to get me into a great vehicle in WONDERFUL condition. The purchase process was very detailed and swift.
My Sales Consultant, Finance Manager, and their entire team were very transparent with the buying process, had the vehicle I really liked, and worked very diligently to get me into a great vehicle in WONDERFUL condition. The purchase process was very detailed and swift.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! We're so glad to hear our team provided you with a transparent and efficient buying process and helped you find a great vehicle in excellent condition. We appreciate your support and hope to work with you again in the future.
Perfect. I would not recommend any changes as they did an excellent job. The staff did an excellent job. They gave us a lot of time to explain everything to us to our satisfaction.
Perfect. I would not recommend any changes as they did an excellent job. The staff did an excellent job. They gave us a lot of time to explain everything to us to our satisfaction.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! We are thrilled to hear that our staff provided excellent service and took the time to ensure your satisfaction. We always strive to exceed expectations and truly appreciate your recommendation. Thank you for choosing us!