Passport BMW

I’ve done everything possible to remedy this bait & switch! It’s in the lawyers hands now!

showroom was first class, helpful staff. Didn't have the exact car just yet but was very helpful about options for orders and shipping

Very shady dealer. They will tell you one thing one day and something completely different the next. I requested additional photos of a vehicle I found on their website on Wednesday afternoon and received them the following day. After reviewing the photos, I decided to move forward with the purchase. I contacted Rob, the sales representative, informed him that I wanted to buy the vehicle, and we agreed on a price. I immediately sent my ID information to begin the purchasing process. After sending all the requested information, I heard nothing from the dealership for the rest of the day. On Friday morning, both my wife and I received alerts from Experian notifying us that BMW Passport pulled our credit scores (hard hit). About 30 minutes later, I received a phone call from the sales manager telling me they had sold the car to someone else and that there was “nothing they could do about it.” When I asked for an explanation, the staff began blaming one another, stating that the sales manager should have marked the vehicle as sold on Thursday. They also indicated that this individual was not working on Friday and were unable to explain why the vehicle had not been properly marked or reserved in their system. This lack of accountability suggests a poorly managed operation with inadequate internal processes and controls in place. To make matters worse, I live out of state and had already planned to fly to Washington, DC to pick up the vehicle. I even purchased plane tickets - I lost the cost of those tickets as well. Extremely unprofessional experience and a complete waste of time and money.

Passport BMW of Suitland, Maryland ripped us off for $3,009.91. Here's how: our 2015 BMW 338i was leaking oil. A friend thought it might be the oil pan gasket. But we had no idea. We took it to Passport BMW. Our service rep said a thorough inspection was done and they found the oil pan gasket was leaking. So we authorized the work. The service rep said the vehicle was test driven "multiple times" after the so-called repair. We picked it up New Year's Eve and were told it was fine. We were initially appreciative they fixed it so fast, as we were shipping it to Florida on a covered car carrier on Jan. 5. As soon as it got to Florida, we realized the oil leak in fact was NOT fixed. We took it to a Florida BMW service center. They said the leak was in the valve cover gasket and that the smell we had before and were still having would not have come from the oil pan gasket. The Florida dealer actually fixed the problem, but we were out another $3,000 plus. We contacted Passport BMW to complain. Our service rep, who was courteous and professional throughout, nonetheless listed on our receipt that the car had the exact same mileage on it when we brought the car in and when we left it. So it was NOT test driven. She referred us to the service director, T.J. Lipinski, who totally blew us off, saying it didn't matter whether the oil pan gasket was leaking or not, because we authorized them to fix it! How's that for professionalism and integrity? He indicated Passport BMW did NOT conduct an inspection of the vehicle. We have complained to BMW of America, the Better Business Bureau, and if the BBB doesn't resolve this, we plan to sue. DO NOT TAKE YOUR VEHICLE to Passport BMW!

Jon Garrett, Sales Consultant at Passport BMW, exceeded my expectations. From my first inquiry about the 2026 BMW X3, Jon was responsive and knowledgeable. He showed real passion for his work and care for his customers. The process was efficient and stress-free. Jon respected my time and completed the transaction in a couple of hours, as promised. Jon’s professionalism and warmth made the experience enjoyable. He introduced me to Jay, the finance manager, who was also outstanding. Jay’s expertise and attention to detail stood out. He explained everything transparently and made sure I felt confident and informed. His professionalism made the paperwork process smooth and pleasant. Neb, a true BMW guru, took the time to walk me through every new feature of my X3. He answered all my questions with patience and enthusiasm. Neb made me feel comfortable with the technology and genuinely excited about my new car. While training Marie, who was also exceptionally professional and eager to learn, Neb ensured nothing was overlooked. Their teamwork and support were evident. I felt I was in the best possible hands. The Passport BMW team exceeded my expectations in every way. This was my best BMW purchase yet—I've bought six before. I deeply appreciate the care, expertise, and dedication from Jon, Jay, Neb, and Marie. I highly recommend them to anyone wanting a world-class car-buying experience. I look forward to working with them again and will share my positive experience with friends and family. Thank you to the entire team for making my experience outstanding and unforgettable.

Dominique M the loaner car coordinator goes above and beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to help!

The buying process was horrible. I exchanged a week of emails with the salesman about a car. He was informed that it would be a ''cash'' sale. I received a formal cost proposal from a finance manager. After travelling 2 hours, to buy that car, I was informed that a personal check would not be accepted--something that other BMW dealers had accepted [after being verified with the bank] I had not been informed of this requirement and nowhere is this stipulated on the web site.

My wife and I are very appreciative of the exceptional service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my wife was in the market for a new vehicle. He took the initiative to inquire about her preferences which revealed that she wanted an suv. Dominique went above and beyond to get her an X1 loaner. My wife experienced almost hurricane level wind and rain during her drive home from the dealership. Despite the fact that she was leaning towards a Mercedes suv, the feel and performance of the X1 during the drive home sold her on BMW instead. The fact that we recently purchased a 2026 X5 from Passport is just the latest in a series of positive experiences at the dealership that includes Dominique's interest and persistence in providing customer service.

I am very grateful for the exceptional service and professionalism of Hyun Kim during my last service visit. The visit revealed that my vehicle required major repairs, which could have resulted in an unpleasant experience. Hyun's keen technical expertise and patience eased my anxiety. He helped me understand the diagnosis and the implications of my repair decisions. I have informed Hyun that going forward, he will be my service advisor. I have been a client of Passport BMW service for over 30 years and have always experienced outstanding service. I know that Hyun will continue that trend with the 2026 X5 that we recently purchased for my wife at Passport.

I just purchased my new BMW and thanks to Neb the genius. Who is very knowledgeable and took the time to explain and show me all the features. He was so patient and kind and I appreciate his professionalism. You are the best Neb. Thank you passport BMW for a wonderful transaction.