Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

Whenever I have to take my car in for service, Mr Shawn makes sure I?m taken care of in a timely manner. My issues and concerns are handled

Great online experience but I receive too many duplicate emails. Online rep, sales rep and another sales rep. Multiple emails, BUT I prefer that over little email.

Equinox was in for repair from accident. Repairs were expertly done. The color was matched totally. Had to make numerous calls for updates since I never received a call until SUV was ready

Salesman did not remember we had an appointment. We has exchanged email messages about the appointment. However, when I arrived, he was on a test drive with another customer. He was in the midst of talking to that customer when he introduced himself and had me wait in an unoccupied cubicle,providing me with a "questionnaire' to complete while I waited. I told him that the questionnaire was presumptuous since it asked what was I looking for and would I need a loan.etc.. I had not seen the vehicle and we had not talked about the price. He later returned and proceeded to coax me into completing the questionaire indicating that his supervisor needed the document and proceeded to annotate my questionaire! He added answers where I had entered not applicable. After the earlier client left,he "entertained" me with light converation about cars indicating that the car was being pulled from their stock. After another hour,he revealed that the car in question had been road tested and "did not pass inspection" I was angry and disappointed. I waited for over two hours only to be told the car was not to even be seen. He exited and returned with a "supervisor" .She asked,"What are we doing today?" I replied,I am here to buy the car. I told the salesman and his "supervisor" that it seemed to me to be a "bait and switch" situation. I got my coat and purse and left. As I was exiting, the supervisor asked if they could call me should a car of interest come up. What they didn't know is that I was a serious customer with a high credit score, looking for price flexibility, an extended warranty and ready to pay cash. The car is still online and the price has been lowered . No Thanks Ourisman!!!

VERY DISHONEST dealership! Sold and shipped us an EV with FAULTY HV battery without disclosing it! On day one car left our family stranded on the side of the freeway in the middle of the night! Also, did not ship the charger with the car!

He failed to followup, despite sending several emails. I dont have any more words to describe my experiece

Good experience. No issues with the service. Obviously the cost for repairs could be cheaper but the service is good. At least I'm able to know what is wrong with my vehicle and make a decision on what I want done.

I came to this location for routine service because the location is convenient for me. Rashawn did the service on my Equinox. He was very professional, friendly and communicative.

The customer service was awesome. Very responsive and they know these vehicles. I will continue to bring my car here to be serviced. Thank you.

Staff were professional and about their work. Whenever I called to check on my vehicle, person I talked with was polite and willing to assist me. Repair was done when promised and it was a good job.