Reviews
I came to this location for routine service because the
I came to this location for routine service because the location is convenient for me. Rashawn did the service on my Equinox. He was very professional, friendly and communicative.
I came to this location for routine service because the
I came to this location for routine service because the location is convenient for me. Rashawn did the service on my Equinox. He was very professional, friendly and communicative.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Latonya, thank you for sharing your experience with Rashawn and the team! We truly appreciate your business and hope to see you again at Ourisman Chevrolet! Safe travels!
The customer service was awesome.
The customer service was awesome. Very responsive and they know these vehicles. I will continue to bring my car here to be serviced. Thank you.
The customer service was awesome.
The customer service was awesome. Very responsive and they know these vehicles. I will continue to bring my car here to be serviced. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tee, thank you for sharing your experience with our team! See you back at Ourisman Chevrolet Service Center next time!
Staff were professional and about their work.
Staff were professional and about their work. Whenever I called to check on my vehicle, person I talked with was polite and willing to assist me. Repair was done when promised and it was a good job.
Staff were professional and about their work.
Staff were professional and about their work. Whenever I called to check on my vehicle, person I talked with was polite and willing to assist me. Repair was done when promised and it was a good job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we’re glad you had a professional and seamless experience with us! We appreciate your kind words and hope to see you again at Ourisman Chevrolet.
The service I received both times that I went to this
The service I received both times that I went to this location was absolutely outstanding they have a service team member there by the name of Lee I absolutely enjoyed my experience with him
The service I received both times that I went to this
The service I received both times that I went to this location was absolutely outstanding they have a service team member there by the name of Lee I absolutely enjoyed my experience with him
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quantrice, feedback like this makes our day! Thank you for choosing Ourisman Chevrolet of Marlow Heights, and for highlighting Lee's attentive service. We look forward to welcoming you back again in the future!
My experience was very good, especially the attention I
My experience was very good, especially the attention I received from very professional and qualified people. The vehicle I bought is in excellent condition and the administrative management was also very exceptional.
My experience was very good, especially the attention I
My experience was very good, especially the attention I received from very professional and qualified people. The vehicle I bought is in excellent condition and the administrative management was also very exceptional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review of our team! We appreciate your business and we hope to see you again at Ourisman Chevrolet of Rockville.
My complaint has little to do with quality of service,
My complaint has little to do with quality of service, which was fine and quite cordial. It was the fact that the service that was performed on my car should not have been left up to me in the first place. Had someone at Ourisman test driven the car prior to sale, they would have discovered that the wheels were out of balance, thus causing the steering wheel to shake rather violently at certain speeds. So, over the span of several weeks, after multiple requests and numerous unanswered calls and voicemails on my part, I took it upon myself to book a service appointment to resolve the matter. Now I am out $92.45 for a repair that wasn’t my responsibility in the first place. Purchased the Chevy Bolt on May 7, 2025. Deal Number: 623883 I’m thinking that the least you can do is reimburse me for the charges for having my wheels rebalanced. Repair order invoice number : CVXS835364 Repair date : 06/03/25 Regards, Volker
My complaint has little to do with quality of service,
My complaint has little to do with quality of service, which was fine and quite cordial. It was the fact that the service that was performed on my car should not have been left up to me in the first place. Had someone at Ourisman test driven the car prior to sale, they would have discovered that the wheels were out of balance, thus causing the steering wheel to shake rather violently at certain speeds. So, over the span of several weeks, after multiple requests and numerous unanswered calls and voicemails on my part, I took it upon myself to book a service appointment to resolve the matter. Now I am out $92.45 for a repair that wasn’t my responsibility in the first place. Purchased the Chevy Bolt on May 7, 2025. Deal Number: 623883 I’m thinking that the least you can do is reimburse me for the charges for having my wheels rebalanced. Repair order invoice number : CVXS835364 Repair date : 06/03/25 Regards, Volker
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Volker, I apologize for the inconvenience you experienced with your vehicle. It's disappointing to hear about the oversight and communication issues you've faced. We would like to address this matter promptly and discuss a possible reimbursement for your charges. Please reach out at your earliest convenience so we can assist further. Thank you, Dan Beavers - Service Director - (301) 778-7951
The service experience was great.
The service experience was great. From the service manager throughout the entire process of me driving away in my car. I would recommend my friends to have their cars serviced there.
The service experience was great.
The service experience was great. From the service manager throughout the entire process of me driving away in my car. I would recommend my friends to have their cars serviced there.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ladonna, we're delighted to hear that you had a great service experience at Ourisman Chevrolet! Thank you for recommending us to your friends. We look forward to serving you again in the future!
I went to Ourisman Chevrolet in Marlow Heights to get a
I went to Ourisman Chevrolet in Marlow Heights to get a key code for my 2012 Chevy Sonic after losing both keys. According to the information on their website, I only needed to prove ownership, which I did by bringing my bill of sale, title, and other documents proving ownership. Despite having everything required, the parts manager (not Dan) refused to help me. Frustrated, I drove to Virginia the same day, asked the parts specialist there the exact same thing, and was given my key code without a problem. In the end, I’d rather drive 30 miles or more to another Chevy dealership than return to Ourisman Chevrolet. Terrible service.
I went to Ourisman Chevrolet in Marlow Heights to get a
I went to Ourisman Chevrolet in Marlow Heights to get a key code for my 2012 Chevy Sonic after losing both keys. According to the information on their website, I only needed to prove ownership, which I did by bringing my bill of sale, title, and other documents proving ownership. Despite having everything required, the parts manager (not Dan) refused to help me. Frustrated, I drove to Virginia the same day, asked the parts specialist there the exact same thing, and was given my key code without a problem. In the end, I’d rather drive 30 miles or more to another Chevy dealership than return to Ourisman Chevrolet. Terrible service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your experience with our parts department. We strive for efficient and helpful service, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'd like the opportunity to address this issue further if you're willing. Please feel free to reach out at your convenience. Thank you, Dan Beavers - Service Director - (301) 778-7951
Great service with Shawn and makes you feel welcome.
Great service with Shawn and makes you feel welcome. Oil change was done they resest my car did tire rotation and I didn't wait long.
Great service with Shawn and makes you feel welcome.
Great service with Shawn and makes you feel welcome. Oil change was done they resest my car did tire rotation and I didn't wait long.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dawn! We're delighted to hear that Shawn and the Ourisman Chevrolet team provided you with great service during your visit. Thanks for sharing your experience!
Ms Cooper was an exceptional professional.
Ms Cooper was an exceptional professional. Greeted me with kindness. Gave honest advice on what was needed to repair the vehicle. Was responsive. I never felt like I was waiting.
Ms Cooper was an exceptional professional.
Ms Cooper was an exceptional professional. Greeted me with kindness. Gave honest advice on what was needed to repair the vehicle. Was responsive. I never felt like I was waiting.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chanda! We're delighted to hear that Ms. Cooper provided you with such a positive experience at Ourisman Chevrolet! Thank you for sharing your feedback and trusting us with your vehicle needs.