Miller Toyota

Miller Toyota Manassas is a nightmare for service. The service manager was hostile, refused to provide future service, and treated reasonable customer requests as unreasonable demands. Staff fumbled basic tasks, contradicted themselves, and management offered no accountability. After decades of loyalty to Toyota, I will never return, and I strongly advise others to avoid this dealership. What should be a straightforward, professional experience was instead humiliating, disorganized, and unacceptably hostile.

I recently purchased a 2026 Highlander Hybrid Platinum. My salesperson was Gary Rogers. He was great!! Gary answered ALL of my many questions from deciding which one I wanted to buy through how do all these new features work! No question or concern was too small to address. Additionally, he returned my calls promptly. There was no pressuring me to buy a certain model. Of course, he presented options and things to think about, but the final decision was mine. After my car arrived, I dealt with Angel, finance manager and Melissa, inventory manager. Both were very friendly and professional. Gary stayed involved answering questions and navigating me through the purchasing process. This is our family’s 3rd purchase from Miller. This 2026 Highlander replaces my 2005 Highlander. We also have a 2016 Highlander. Because they have always treated us with respect and because of their professionalism, we keep coming back when we need to upgrade our cars. We get all our service performed at Miller. Our service adviser, Dimas, is wonderful! We truly appreciate working with him. I would definitely recommend Gary and all of Miller’s supporting staff when buying your next car from Miller.

Smooth, honest buying experience. Staff was helpful, patient, and professional throughout the entire Toyota purchase process.

I love my 2021 RAV4 but was considering trading for a newer model because a warranty issue was not well explained by another dealer. Miller had a 2024 on Cars.com at a reasonable price. To my surprise, instead of pushing the sale, the manager listened and showed me how the issue had been resolved. I will definitely go to Miller the next time I am looking to trade and/or buy a Toyota and for service. That's good customer service for the long term.

We recently purchased our second used Toyota a RAV4 from Miller Toyota. For both purchases, Wes and his sales team of Manolo and Jose were most helpful, knowledgeable and organized so the whole process was smooth and quick. Fortunately Wes had the right car that met our price range and needs. Manolo was especially patient explaining the many features and how to operate the RAV4. He called days later to check if we had questions on operating the RAV4. We also use and are pleased with the Miller Toyota Service Department. Notice the many Miller Toyota logo's and license plate holders you see while driving. It says a lot about Miller Toyota and their employees.

Miller Toyota in manassas, the staff is outstanding and they are willing to go the extra mile for their customers, I appreciate doing business with the staff. Thanks, Wadell Bourgeois

I recently bought a 2024 Corolla Cross from Miller Toyota and received amazing customer service from Manolo Manzanera. This is the second car my family bought from Manolo. He answered all of my questions and made the experience as simple as possible. The dealership is fantastic - both cars were Toyota gold certified and came with warrantees. The finance manager, Jose, was also very fast and transferred my plates so that I didn't have to go to the DMV. There was no sales pressure from either Manolo or Jose - i truely felt like they had my best interests at heart and wanted to make it a good experience. Manolo also connected my phone to the car, saving me the time and hassle of doing it myself. Highly recommend this dealership and Manolo.

I had a phenomenal experience while shopping for a new car. The salespeople were extremely friendly and helpful. This is my second time purchasing from them. I highly recommend.

Manolo was courteous and attentive. He asked what I expected for my trade told him was given it. My bottom line was less than their offer. Wes came over we negotiated and a deal was made. Happy with the deal and experience

Edwin, the sales clerk was extremely friendly, courteous, caring and professional. He did not push you into any decisions. He presented options to help me make the best decisions and to assist with the financing. Wes, the Manager, was a gentleman. He helped to guide me into what he thought would be in my best interest. I was fortunate in my timing that I was at the Dealership late in the day and had the luxury to spend time taking to everyone. Then I met with Jose for the financing. He has a good sense of humor and a crafty, sly smile. He knows his way around the financial side of the business and he gave me free advice how to raise my Credit Score. This Dealership is the Full Package for easing the stress of buying a new vehicle. Thank you all for your help and support. M. S. O.