Reviews
I am writing to express my significant dissatisfaction
I am writing to express my significant dissatisfaction with the service I received from salesperson Brandon Guo at Tustin Toyota. I was surprised and disappointed that, upon receiving the car key, Mr. Guo provided no vehicle overview and did not offer a test drive. Of greater concern was his apparent lack of familiarity with the vehicle's features. When I inquired about specific functionalities, he was unable to provide answers, citing his limited English proficiency. This indicated a notable lack of preparedness. Additionally, Mr. Guo exhibited inattentive and unprofessional conduct, frequently looking around, answering his phone, and leaving our conversation to attend to other matters. Based on this experience, I CANNOT AND WOULD NOT recommend Mr. Guo's services and hope this feedback will be used to emphasize the importance of comprehensive product knowledge and professional customer engagement.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for giving us an opportunity to make things right after your initial experience. We are glad to know that Leo was able to provide you with the level of service you deserve. Welcome to the Tustin Toyota Family, we look forward to serving you again in the future! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Kirk, my service advisor is one of the most professional,
Kirk, my service advisor is one of the most professional, helpful and outstanding representative I have ever encountered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jay, We will be sure to let Kirk know about your kind words! We hope to see you back here again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Great overall experience.
Great overall experience. Very accommodating, helpful, friendly salesman, finance, and delivery. Would definitely recommend Mario Martinez to anyone looking for a good buying experience. Thank you Mario!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear you had such a memorable experience with our team, especially with Mario. Your 5-star review means a lot to us. Looking forward to assisting you again in the future! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Have always serviced my car here since 2009.
Have always serviced my car here since 2009. Great Service department, always dependable and reliable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team works hard to provide dependable and reliable care, and it’s fantastic to see that reflected in your experience. We look forward to continuing to serve you! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Mr. Shahram Nasr is personable and professional. He is
Mr. Shahram Nasr is personable and professional. He is patient, experienced and thorough. Recently, when I brought my car in for a brake related problem, the technician, Mr. Kevin Santos, also did a good job on it. I appreciate Tustin Toyota for creating and maintaining a place that I can trust for my car repair service needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joyce, We're thrilled to hear about your positive experience with Shahram and Kevin. Our team strives to provide trustworthy service, and your feedback reinforces our commitment. We look forward to serving you again at Tustin Toyota! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
I’ve been utilizing this location for my vehicles service
I’ve been utilizing this location for my vehicles service for a couple years. Ease of use, and honest recommendations is why I come back. My service rep, Ben, is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, We are so happy that Ben worked hard to make sure you left a happy customer! Thanks for choosing us and we hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
The regional toyota dealership that is certified for
The regional toyota dealership that is certified for hydrogen vehicles and they could not have been nicer. Easy to contact. Easy to arrange a test drive. Easy to buy a car and excellent pricing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that you had an easy experience here with us! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Johnny Min is personable and professional.
Johnny Min is personable and professional. He also explained auto terminology to me in a way I could understand. I have been coming to Tustin Toyota for over 20 years. My former service person was Tom Higgins, who I miss greatly. Did not think I could find anyone at Tom's level but then I met Johnny Min. He is a valuable asset to Tustin Toyota and because of him & the excellent service I received, I will continue to highly recommend Tustin Toyota to friends & family for whatever they need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Johnny made such a positive impression. Your loyalty for over 20 years means the world to us, and we’re grateful for your feedback. We’ll continue striving to provide excellent service! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Adam was great, no pressure, answered all our questions
Adam was great, no pressure, answered all our questions even multiple times. Very down to earth, non pretentious. Was genuinely interested in us not just making a sale. Thanks again Adam.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tino, Adam and our team always aim to focus on building genuine relationships. We appreciate your feedback and look forward to serving you again in the future! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Cody and Hannah made the car purchase a breeze.
Cody and Hannah made the car purchase a breeze. Paperwork filled out online and in and out of dealer in 30 minutes
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We want nothing but the best for our customers and we're so happy you had such a great car-buying experience with Cody and Hannah! Please let us know if we can help you with anything else. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com