Tustin Toyota

I have received service from this dealership multiple times and have always been taken very well care of. My service provider has always been Izze Gambino and he has gone above and beyond for me each time I’ve brought my Grand Highlander in for service. He helped me figure out where/how Pepboys damaged my car and gave me excellent recommendations for a body shop to take care of my vehicle. Since then, he’s been nothing but kind and in my corner when it comes to my vehicle. I recommend Tustin Toyota and especially Izze, for any and all of your Toyota needs! 10/10 no notes.

On February 2, 2026 I contacted via email Mabel Stunz, Tustin Toyota, Customer Relations Manager regarding a bad brake job performed On July 5 2025 by a mechanic at service department. As Victor Martinez assistant service manager insisted to change brakes when brakes were not needed to be changed. I requested the old brake pads from Victor Martinez before the bad brake job I understand I am legally entitled to receive my replaced parts back when it got requested before the work is initiated. Mr .Martinez told me to borrow money from friends or family members or financial institutions to perform services to my vehicle as this is considered highly unprofessional and unethical. I received call on July 5, 2025 from Victor that car is ready and when I went to front desk I told Victor are the old parts in the car for me to inspect. And Mr. Martinez answers was all the time excuses and lies. Furthermore Mabel Stuntz told Me ( to refund your money back we need an inspection from another Toyota dealer. The result on the inspection was that a shim was out of place from brake pads and was grinding and squealing on rotor when pressing the brake pedal. Also I noticed lost of braking power since July 5 2025 as the result of the negligence of the service mechanic at Tustin Service Department. In addition Mabel Stuntz arrogant attitude in the email if I want to get my money back ( I need you to sign a signed release agreement if you want your 269.88 for inspection and 270.50 for bad brake job performed the total amount is 539.88. This is not professional from management to force customers to sign to get 2 refunds after a negligent job performed at Tustin’s service department and management . In addition to this on July 23, 2025 I took the car for Warning Message: "Engine Maintenance Required" or "Visit Your Dealer" appeared in dashboard as a result of this message the The coolant bypass valve (or water valve) had failed. In the same day on July 23 2025 I received a call from Victor Martinez the coolant bypass valve was replaced and there was bad news that the service mechanic while reversing mechanic rear ended another vehicle and caused my vehicle that is my private property extensive damage including frame damage. As a result to this the management at Tustin Toyota did not want to be liable for damages. Tustin Toyota Management did not want to fix the car and wanted to hide the severe damages in my car. Assistant service manager Victor Martinez and assistant service manager Derrick Bui , Bobby Ramirez Service manager, Mabel Stuntz Customer Relations Manager and Anita Johnson BDC service manager were arrogant and I felt discriminated by them just because I am dark skin person, and thought I did not speak English. While my vehicle was 1 month in their possession Tustin Toyota damaged paint from front part of the front hood and other painted plastics of the front bumper and also damaged rear parts from rear bumper. Tustin Toyota service department intentionally damaged my vehicle in retaliation for my complaint, this is considered malicious, intentional destruction of property. I am still thinking what else Tustin Toyota damaged. Up to this day are not yet replaced and fixed correctly to my specifications as 2021 Toyota Corolla SE owner. Also Tustin Toyota service department damaged front door locks from passenger and driver side. I never got a reply or a call Tustin Toyota Service Director. As a result Tustin Toyota does negligent repairs, Unnecessary or Unauthorized Repairs, and Unfair/Deceptive Business Practices and discriminates customers. Based on standard Toyota operating procedures, service departments, including Tustin Toyota, can enter or amend service records in their local system before they transfer to the MyToyota website database. While they can edit dealer-specific notes, falsifying official records is unethical and against manufacturer policy.

Cindy Reyes is very unprofessional she will call you every single day and when you are ready to buy it she stops responding and says "let me speak to my supervisor" don't waste your time dealing with her

Izze Gambino is hands down the BEST to work with in the service department! It’s not about clocking in and out, it’s about helping people. He genuinely cares and makes you feel like your car is in good hands. He’s transparent, a great listener and communicator. Highly recommended Izze!

First time coming to this place and had an amazing experience with Izze Gambino. Very knowledgeable, friendly, understanding to my needs. Respected my time to fix a recall part while I was there instead of having me come back. Knew I was anxious about feeling they will "upsale" me things I don't need fixing, but he made me feel comfortable and didn't feel pressured in getting anything. I would definitely recommend coming and ask for him. I felt he was very patient, listens to me as I don't know anything about cars and explains in ways I would understand. Added bonus, my appointment was around dinner time and had not had dinner as I came straight from work and he hooked me up with a voucher for a free subway sandwich. Didn't know how hungry I was until I got there. Thank you for making this a very pleasant visit and treating your customers with kindness and respect.

Great explanation as what was wrong with our Toyota Yaris. Repair was made timely and have the rental car on-site for my use was also a big help! Job well done Tustin Service Center

Had another amazing experience with the service department here. We have entrusted our cars to Tustin Toyota for years and we feel very well taken care of.

Loren in service is super awesome. I appreciate him very much for his care and concern. He’s always thorough and helpful. Truly a genuine person. Thanks Loren’

Top notch service. Friendly and quick. Very professional! They know how to take care of the customer

Kevin in service department is efficient, friendly & knowledgeable. Anthony in finance is personable, efficient & to the point. April is very helpful.