Reviews
Very friendly, kind, they show their customers opinion and needs are top priority and respected
Very friendly, kind, they show their customers opinion and needs are top priority and respected
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is great. Clean facility, friendly and knowledgeable staff. Elizabeth got me checked in again today and again was great. Courteous and professional, giving recommendations, but not pushy trying to upsell additional services. She helps make the customer experience just different and positive at Klaben from what I have experienced at other dealerships.
The service department is great. Clean facility, friendly and knowledgeable staff. Elizabeth got me checked in again today and again was great. Courteous and professional, giving recommendations, but not pushy trying to upsell additional services. She helps make the customer experience just different and positive at Klaben from what I have experienced at other dealerships.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a 2023 Jeep Compass from Klaben Auto, and what really stood out to me was their integrity and commitment to customer satisfaction. My first visit with a different salesman didn’t go as planned—I ended up leaving feeling unsure about moving forward. However, Tim, the sales manager, reached out to me right away and genuinely wanted to fix the situation. He emphasized how important honesty, integrity, and customer satisfaction are to their team and truly went above and beyond to correct the experience. When I came back a few days later, the entire experience was completely different. Chris, my salesperson, was phenomenal—knowledgeable, personable, and easy to work with. (He even dropped my rental car off at enterprise down the street so I could drive my new Jeep home!) Joby in finance was just as great- friendly, honest, and made everything simple and stress-free. Tim, Chris, and Joby truly went above and beyond to turn my initial experience around. You can tell this team genuinely cares about their customers. I absolutely love my new Jeep Compass and will definitely be coming back in the future. I would highly recommend Klaben Auto to my friends and family without hesitation!
I recently purchased a 2023 Jeep Compass from Klaben Auto, and what really stood out to me was their integrity and commitment to customer satisfaction. My first visit with a different salesman didn’t go as planned—I ended up leaving feeling unsure about moving forward. However, Tim, the sales manager, reached out to me right away and genuinely wanted to fix the situation. He emphasized how important honesty, integrity, and customer satisfaction are to their team and truly went above and beyond to correct the experience. When I came back a few days later, the entire experience was completely different. Chris, my salesperson, was phenomenal—knowledgeable, personable, and easy to work with. (He even dropped my rental car off at enterprise down the street so I could drive my new Jeep home!) Joby in finance was just as great- friendly, honest, and made everything simple and stress-free. Tim, Chris, and Joby truly went above and beyond to turn my initial experience around. You can tell this team genuinely cares about their customers. I absolutely love my new Jeep Compass and will definitely be coming back in the future. I would highly recommend Klaben Auto to my friends and family without hesitation!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
First time customer at Klaben, had a horrible experience at another dealership I had been doing business with for 9 years. Well I can honestly say that Klaben made this new vehicle lease a simple, quick and hassle free experience. Faith Workman and Chris Hamilton were a pleasure to work with. I would highly recommend them.and give them both kudos!
First time customer at Klaben, had a horrible experience at another dealership I had been doing business with for 9 years. Well I can honestly say that Klaben made this new vehicle lease a simple, quick and hassle free experience. Faith Workman and Chris Hamilton were a pleasure to work with. I would highly recommend them.and give them both kudos!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing team. Professional fun and down to earth. No pushing. Just calm. Get the job done. We will definitely be back for future purchases. Greg was perfect for us. Just clicked. Great service. Treated with respect. And straight to the point no games.
Amazing team. Professional fun and down to earth. No pushing. Just calm. Get the job done. We will definitely be back for future purchases. Greg was perfect for us. Just clicked. Great service. Treated with respect. And straight to the point no games.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Ken Harris was so easy to work with – great communication and a great understanding of my vehicle – as well as a very personable sales guy. Explained everything so well. This was the easiest/quickest process I've ever experienced when getting a new vehicle. As a long-time Klaben customer, I'm happy to once again use Klaben Chrysler/Jeep/Dodge. This dealership has the best sales and service guys by far.
Ken Harris was so easy to work with – great communication and a great understanding of my vehicle – as well as a very personable sales guy. Explained everything so well. This was the easiest/quickest process I've ever experienced when getting a new vehicle. As a long-time Klaben customer, I'm happy to once again use Klaben Chrysler/Jeep/Dodge. This dealership has the best sales and service guys by far.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Got me in quick, and was very communicative as the process went on, as usual.
Got me in quick, and was very communicative as the process went on, as usual.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Salesman was very helpful. Kept me updated on production of my vehicle. Very happy with the new charger skat six pack. It’s the second dodge charger I’ve owned but first one purchased from this dealership. Would highly recommend recomend them to everyone.
Salesman was very helpful. Kept me updated on production of my vehicle. Very happy with the new charger skat six pack. It’s the second dodge charger I’ve owned but first one purchased from this dealership. Would highly recommend recomend them to everyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sales was great, finance was great, Elizabeth has always been great! But a fan of my Jeep.
Sales was great, finance was great, Elizabeth has always been great! But a fan of my Jeep.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback and for your kind words. We truly value your business and your perspective, as we share these reviews with the entire team to see how we’re doing through our customers' eyes. While we're glad to hear you had a positive experience and appreciate the kind words regarding our team, we always strive to be even better. It’s often the small details that make the difference, and we would love to know if there’s anything more we can do to exceed your expectations next time. I owe you the opportunity to personally thank you and hear any additional thoughts you might have. Please reach out to me directly at your convenience. Best regards, Jeff Ashley Service Director | Klaben Chrysler Jeep Dodge Ram jashley@klaben.com | 330.673.3139 EXT 405
Josh was amazing and my car was done in a timely matter, way before the promised time.
Josh was amazing and my car was done in a timely matter, way before the promised time.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair