Reviews
Outstanding
Competitive on price. Full support of staff as the buying process proceeds. Excellent sales people who move process along. I bought a 2014 Avalon and it is a great car and has many pluses. The were competitive with another dealer and beat their price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback, Ed. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Pleased with My Purchase and Customer Service :-)
I just purchased a new Toyota Highlander from AutoNation Toyota in Leesburg. The sales representative, Brian Battaille, was wonderful...he worked diligently to acquire the exact make/model that I desired and after much persistence was successful in that endeavor. I also had a wonderful experience with Neil Fernandez in their Finance Department. I am in the real estate industry and am particularly aware of interest rates and payment structures. Neil treated me with respect and provided me with a fair market rate on my purchase. THEN...I came back the next day and received a fair trade value for my GMC Acadia which had 150,000 miles on it. Without "naming names" of their competitors, I was offered HALF of what Toyota offered (which was laughable) and would have sold the car myself had it not been for their respectable offer for my vehicle. I shopped many cars and quite a few dealers and am quite pleased that I chose AutoNation Toyota. I highly recommend Brian in Sales and Neil in Finance...great guys and true professionals :-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Experience!
We purchased our first Toyota from AutoNation Toyota Leesburg and it could not have been any better! We contacted them through their website while e-shopping for cars. They responded quickly and with the price range we wanted. We went to the showroom and were immediately greeted by Stephen Kemp. We informed him of what we wanted and he got the print out from the internet sales desk and proceeded to show us the exact car we were looking for. He was very knowledgeable and he did not try any high pressure sales techniques or try to push us to a model we were not interested in. I know that car dealers have sales quotas and sales managers try to move certain numbers of particular models. Steve was focused on helping us find the exact car and features we wanted. We purchased a 2014 Avalon and my wife loves the car. Steve was very friendly and humorous throughout the process. My wife and I really appreciated his approach to the entire experience and the management staff was fantastic as well. Bob, one of the managers, even noticed that he could save us some money and he did just that. My wife and I are very impressed with the staff at AutoNation Toyota Leesburg. I will be back in a few years for another new car. We will be a two Toyota family from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Great experience... Highly recommend AutoNation No haggling... Just a friendly, professional environment. I'm already thinking about buying another car there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying a new Highlander
I recently purchased a 2015 Highlander. Actually, I contracted for a new 2014 Highlander in June 2014 but Toyota could not deliver. Instead, AutoNation offered me a new 2015 Highlander for the same price. The people at AutoNation were extremely nice and took great care to ensure that I was satisfied despite the delay from Toyota. Patrice Zunon-Kipre was a great help teaching me about the many new gadgets and features on the 2015 Highlander that were quite different from my 2007 Highlander. Strongly recommend this dealer if you are looking for a Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are more than glad to be of service, Andy. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
My Auto nation experience
I purchased a car from Jorge he was AMAZING, friendly ,very attentive and he didn't beat around the bush he found me a good reliable car for a UNBELIEVABLE price. The great customer service didn't end there I then went to the finance guy Neil who was also very friendly ... I was worried that I would be taken advantage of because I'm a woman and that I would leave with some car that had incredibly high payments but I got The exact opposite these people made my car buying experience enjoyable I would recommend them to anyone I know I love my car !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent buying experience
first class service . everyone had excellent knowledge of the vehicle and were determined to make my buying experience a very pleasant one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so happy you enjoyed working with our staff, Joe! We sincerely thank you for your business and hope to continue serving you for many years to come.
I Got a New Car!
I recently bought my 2nd Prius 2014 Hybrid Toyota from Toyota in Leesburg, VA. Jorge Gonzalez (Cubanito de Oro) was the Sales Representative. He did an excellent job! He ensured I got the best deal; I got 0% interest for 5 years. He also took the time to explain the parts inside the car. Neil Fernandez assisted with financing. I highly recommend Jorge Gonzales, is very professional and helpul in ensuring that one gets the car one wants. I am in love with my car and I recommend people to visit Toyota in Leesburg. I hope to see Jorge Gonzalez in AutoNation Toyota Leesburg, VA, in three years when I buy my 3rd car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My first Toyota, great experience!
I had an appointment to buy a 2014 Tundra in Baltimore from a dealer that had the truck I wanted for the price I wanted and Leesburg Toyota stole me away! What was becoming what I believed was going to be a very frustrating process of getting the specific truck I wanted couldn't have been made any easier. They knew I had a killer deal and they didn't have the truck, no one did but that other dealer 100 miles away... apparently it didn't matter to Leesburg Toyota. Nazir in the sales department got with his boss Dave and with a simple email from Dave the sales manager after a long chain of emails with Nazir over several days that said "we'll make the deal, same truck.. same specs", I changed course. Took the afternoon off from work and thought I'll just go by and see if they put it on paper. Honestly, I didn't think they would.. Didn't think they would be able to get that truck either, especially since I made an appointment on that truck somewhere else. Literally on my drive there, I got an email from Nazir that said, "hope your having a wonderful day, this is a wow truck we just got in, looks great in red". Really? No way.. I pulled into the lot and yep, they got it.. beautiful truck, big smile. Now the hard part, right? Nazir brings the paperwork, same numbers! No tricks! Ok, next part, I have a trade in.. not just one but two!!.. Their General Sales Manager (forgive me, forgot his name.. too excited), came to chat and I thought this is where this deal falls apart.. Nope, they matched (the place that buys your car, even if you don't buy their's) trade in prices.. Piece of cake.. They disappointed my disappointment! So the deal is done on paper but I still need to get the legal stuff done. Mike the finance guy beat the credit union terms, so I took the maintenance option. Who can argue with free (not really free, pre-paid) maintenance? Anyway, one little hiccup at the end (don't worry Nazir, you still get all 10's) with a tag bolt and I drove away in the truck I wanted, the way I wanted and at the numbers I wanted. What more could I ask for? What more could anyone ask for? My research was almost entirely online so my experience up to arriving at Leesburg Toyota was electronic. I can say this, it's easy to get caught up in the paranoia of whether you are getting a good deal or not. The anonymous Internet is great, but can't replace the emotional aspects of actually talking to someone face to face and of course... seeing is believing. I really didn't think I would be typing my review of this experience today. I thought I'd still be trying to get a deal.. Thank you Nazir, Dave, Mike and (forgive me, I really wish I could remember his name... great guy) the General Sales Manager at Leesburg Toyota. Ok, this is my first Toyota.. ever and I just bought it so I'll save that review until I've owned it for a little longer. By the way, the picture of the dealership above is completely wrong.. the must have rebuilt or remodeled? Looks completely new, at least the showroom does.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Car Purchasing Experience
We recently purchased a 2014 Camry Hybrid XLE from Autonation in Leesburg. Sales representative, Richard Schulze, answered my questions, explained new features, but did not waste my time. He made purchasing a new car a pleasant experience. Autonation also provided a competitive price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob, thank you for sharing your recent experience at AutoNation Toyota Leesburg. It's great to hear that we could be of such help!