AutoNation Toyota Leesburg

Autonation Toyota Leesburg is my best place to go when I need anything related to my car. I love this place. The services I received for my car are exceptional, outstanding and trustworthy. The people there will go beyond and the extra mile to serve you. I have been going to this dealer for the last 17 years continual. It is my preference place for my car needs. I trust this place based on personal experience. Also, the way this dealer receives you is very courteous, excellent customer service and very friendly environment. The waiting area is very comfortable to me where you can find bottled water, coffee and tea while waiting for your car. For the last 17 years, this dealer took care of my car perfectly, professionally and exceptionally. It is the only place I go for the need of my car. I am very loyal and happy customer to this dealer. I highly recommend them to others.

Professional, courteous, honest, reliable. ASM Christopher Sutton is an exemplary employee and handles your matters great! The vehicle was completed quickly and that included a courtesy car wash. Kudos!

Honest, easy to work with, put in great effort to find the car I wanted in a timely fashion.

Chris (the service attendant checking me in) knows his stuff and I liked how he took the time to explain the various services provided with the 30K mile checkup)- including the costs for various services and comparisons with out of dealer costs. his patience and taking the time is appreciated. The paperwork provided afterwards was also very thorough and I appreciated that it followed the Toyota recommended service at 30K line by line and the name of the technician that did the checks, changed the fluids, new wipers as needed(which they were)...they changed the air filter and the cabin air filter (also good idea), and the needed oil and oil filter change....the lubrication of the propeller shaft and retorquing as required//// it did take awhile to do all this stuff. over 2.5 hrs...however since I only have one vehicle.. need to stay in the very nice showroom area...(the coffee machine was broke...always worked before) ...and this time I needed it...Bathrooms clean...and I like the ability to plug in phone and portable computers plus the comfortable seats.I was up late the previous day watching the news so I was falling asleep...In addition I like to add that they will check alignment and do it if need...this was always a gripe of mine with outside service since you had to ask for it to be done or checked to see of needed. I purchased the 35K mile service agreement when I put the TRD so I will be curious to see how much the regular service will cost next time. this time the cost was over $400 for thing not covered by the service agreement. Chris gave me a cost estimate for the future (also much appreciated). fix the coffee machine..otherwise everything almost perfect...also liked that I was able to Pay with Chris rather than go over to accounting....

No second thoughts on going back to AutoNation Toyota Leesburg! From start to finish, selling our car was easy, professional, and transparent. Alan Ribner and Matt went above and beyond to make the entire process exceptional. They were patient, meticulous, personable and offered more than KBB proposed! Thoroughly impressed!

I had a great experience with Autonation Toyota in Leesburg, VA. I'm so glad I got Alan Ribner he made me and my wife transition so easy selling our car. It was quick in simple thank you so much Alan you guys are doing great work.

I had an absolutely outstanding experience at AutoNation Leesburg from start to finish. From the moment I walked in, the level of professionalism and customer care was clear. The staff was welcoming, attentive, and genuinely focused on making the process smooth and stress-free. They took the time to listen to what I was looking for, answered every question thoroughly, and never made me feel rushed or pressured. What really stood out was their transparency and honesty throughout the entire process. Everything?from pricing to financing options?was clearly explained, which made me feel confident and comfortable in my decisions. The team went above and beyond to ensure I was satisfied, and their attention to detail did not go unnoticed. The overall environment was clean, organized, and efficient, making what can sometimes be a long process feel seamless and enjoyable. It?s clear that customer satisfaction is a top priority here. If you?re looking for a dealership that truly values its customers and delivers exceptional service, I highly recommend AutoNation Leesburg. This was easily one of the best car-buying experiences I?ve ever had.

Despite explicitly communicating the concern I had regarding my vehicle, I was erroneously charged $1200 for "labor" that was absolutely unnecessary towards addressing the very specific reason I brought my vehicle in. My attempts at communicating this directly to the Service Advisor was ignored. Upon receiving a long list of unrelated service recommendations that would have tripled the bill above $3000, I immediately rejected all work and was able to fix the original problem by myself by replacing a part for less than $10 after bringing my vehicle home. So, all in all, I paid $1200 simply to confirm what I said the issue was (a damaged relay fuse). No actual services were performed and my attempts at communication were ignored. I'm absolutely appalled by the predatory and deceptive practices received.

Worth driving from Maryland to get great service from Omar. Easy process and no pressure, everything was as advertised, if not better.

Service was high quality. Very busy place. Comfortable waiting area, which I got to enjoy for 2 1/2 hours.