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Joyce Koons Honda Buick GMC

(1,194 reviews)
Visit Joyce Koons Honda Buick GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm 9:00am–4:00pm
2021 state dealer award
View 13 awards
2021 state dealer award 2021 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2013 state dealer award 2013 state dealer award
2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 865-0684 (888) 865-0684
Used (877) 268-7282 (877) 268-7282
Service (888) 909-3224 (888) 909-3224

Reviews

(1,194 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joyce Koons Honda Buick GMC from DealerRater.

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If you make plans for your next vehicle, purchase it here...

If you make plans for your next vehicle, purchase it here with Joyce Koons. Why? Because here they make the Impossible happen for you. In my case the vehicle I was looking for turned out very hard to get, but those are the once that will last the longest. It took my representative Steve and his team to only find it in the neighbor state and on top of it a very hard transaction to make and at the end everything ended up very smoothly to my very satisfaction just the way I wanted the vehicle to be. That's way I appreciate and thank Steve and his team for all the hard work they do. May we have a long relationship in servicing the vehicle with Joyce Koons in the future and the thoughts of buying another vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ralf, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! All the best, The Joyce Koons Buick GMC Team

Good service. People friendly. Basic service and found...

Good service. People friendly. Basic service and found out needed alignment. Seems to be done well having no issues. Would like a better military discount. Prices are a bit steep for the work.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. All the best, The Joyce Koons Buick GMC Team

Great place to buy a car from the sales to the service...

Great place to buy a car from the sales to the service department. I would recommend this dealership to anyone looking for a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

I was in the market for a used car for my daughter who’s...

I was in the market for a used car for my daughter who’s in college when I came across a great deal at Joyce Koon Buick. I sent an email inquiry and a salesman, Delroy, contacted me right away and we made arrangements to meet the next day. After a brief test, I purchased the vehicle. I’m happy with my purchase and with Joyce Koon dealership! They were willing to negotiate price and the service department was more than willing to repair an item that I identified. It was very important to me that I bought from a highly respected dealership that wouldn’t take advantage of me. Delroy, my salesman, was a pleasure to work with. Very professional and very accommodating. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! - The Joyce Koons Buick GMC Team

Everyone at Joyce Koons was professional, courteous, and...

Everyone at Joyce Koons was professional, courteous, and attentive to my needs. The entire process for buying a pre-owned car seemed to be well organized and efficient. Overall my experience was positive!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

Buying any vehicle is stressful, especially when...

Buying any vehicle is stressful, especially when searching for the perfect pre-owned vehicle to match all of your family’s needs. I had the pleasure of working with Delroy Clark, Jr. After a long weekend of shopping, Delroy was able to help me find certified- preowned cars that were in my price range, which was pretty difficult to find. This is by far the best experience I’ve ever had with purchasing a car. There was a relaxing and no pressure atmosphere which was much appreciated after a long weekend of shopping (in a global pandemic) and disappointments prior to arriving at Koons. Thank you to Delroy and Bob Thomas for helping me find a car which exceeded my expectations for my families’ needs. I am truly grateful and thankful for your kindness, patience, and most importantly, sense of humor throughout this process! I highly recommend visiting these folks if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Delroy and Bob assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, The Joyce Koons Buick GMC Team

Everybody that works here is extremely helpful and very...

Everybody that works here is extremely helpful and very kind!! Made buying my first car much easier than I would have every expected, highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Appointment were easy to schedule. Staff was professional...

Appointment were easy to schedule. Staff was professional and explained my service options. Service was quick and complete. I had a place to do work while I waited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Joyce Koons Buick GMC Team

Tyson and his team have gone out of their way to make my...

Tyson and his team have gone out of their way to make my experience with Joyce Koons as quality oriented as possible. The attention to detail and communication are exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tyson and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! - The Joyce Koons Buick GMC Team

When I entering the showroom two weeks ago, I really did...

When I entering the showroom two weeks ago, I really did not know what I was looking for and when I will have it. The sales Consultant Roy Higashi started to chat with me, he is a great listener, and he started to introduce the models, the features and other aspects. His suggestions and recommendations very well matched my expectations for my next new car. During the test drive and all the processes afterwards, Roy is very knowledgeable on the vehicle, he patiently demonstrated all the amazing functions and answered my questions in great details. As a sales person, Roy has done above and beyond, he makes me really feel that Joyce Koons really care about their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. - The Joyce Koons Buick GMC Team