Reviews
I purchased a new GMC Sierra 1500 from Koons GMC and I
I purchased a new GMC Sierra 1500 from Koons GMC and I love it. The transaction was very easy and the price I received for my trade was great. Eric Park, the gentlemen I worked with was great. Walked me through everything with the OnStar and radio functions. An all around great dealership to work with.
I purchased a new GMC Sierra 1500 from Koons GMC and I
I purchased a new GMC Sierra 1500 from Koons GMC and I love it. The transaction was very easy and the price I received for my trade was great. Eric Park, the gentlemen I worked with was great. Walked me through everything with the OnStar and radio functions. An all around great dealership to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you love your new GMC Sierra 1500 and that your experience at Joyce Koons Buick GMC was smooth and enjoyable. It's great to know that Eric was able to assist you with the OnStar and radio functions. We appreciate your kind words and look forward to serving you again in the future! The Joyce Koons Buick GMC Team
Steve was very very helpful.
Steve was very very helpful. I really appreciate his professionalism and patience with a senior citizen.
Steve was very very helpful.
Steve was very very helpful. I really appreciate his professionalism and patience with a senior citizen.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear about your positive experience with Steve at Joyce Koons Buick GMC. Our team strives to provide excellent service, and we appreciate your recognition of Steve's professionalism and patience. We look forward to assisting you again in the future! All the best, The Joyce Koons Buick GMC Team
I wanted to share my experience because it truly included
I wanted to share my experience because it truly included both frustrating challenges and a strong example of dealership support and advocacy. In September 2024, I purchased a vehicle that unfortunately began experiencing multiple mechanical issues within the first year of ownership. Over a four-month period, these problems resulted in repeated repairs, extended downtime, and reliance on loaner vehicles. When exploring options for assistance, I was directed to GM corporate to pursue a buyback or resolution. That portion of the experience was difficult, with limited communication and a denial that created uncertainty and stress. Where this story changes is with the dealership. Once dealership leadership became involved, the experience improved significantly. I want to specifically recognize Matthew, Joon, and Bob for their professionalism and willingness to advocate on my behalf behind the scenes. Their involvement demonstrated accountability and a genuine commitment to customer satisfaction during a complicated situation. While escalation took time, the dealership ultimately stepped in and helped move the situation toward resolution. Their advocacy and willingness to support a customer facing a difficult manufacturer process did not go unnoticed. I appreciate the dealership team’s effort and am now enjoying my vehicle. I plan to update this review after several months of ownership to reflect my long-term experience.
I wanted to share my experience because it truly included
I wanted to share my experience because it truly included both frustrating challenges and a strong example of dealership support and advocacy. In September 2024, I purchased a vehicle that unfortunately began experiencing multiple mechanical issues within the first year of ownership. Over a four-month period, these problems resulted in repeated repairs, extended downtime, and reliance on loaner vehicles. When exploring options for assistance, I was directed to GM corporate to pursue a buyback or resolution. That portion of the experience was difficult, with limited communication and a denial that created uncertainty and stress. Where this story changes is with the dealership. Once dealership leadership became involved, the experience improved significantly. I want to specifically recognize Matthew, Joon, and Bob for their professionalism and willingness to advocate on my behalf behind the scenes. Their involvement demonstrated accountability and a genuine commitment to customer satisfaction during a complicated situation. While escalation took time, the dealership ultimately stepped in and helped move the situation toward resolution. Their advocacy and willingness to support a customer facing a difficult manufacturer process did not go unnoticed. I appreciate the dealership team’s effort and am now enjoying my vehicle. I plan to update this review after several months of ownership to reflect my long-term experience.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We truly appreciate your detailed feedback and are glad to hear that Matthew, Joon, and Bob were able to assist you through the challenges you faced with your vehicle. At Joyce Koons Buick GMC, we strive for customer satisfaction, and it’s great to know that our team's advocacy made a difference for you. We look forward to seeing how your long-term experience unfolds and invite you to visit us anytime for any future needs. Enjoy your vehicle! All the best, The Joyce Koons Buick GMC Team
Every time I have my truck serviced here they always take
Every time I have my truck serviced here they always take care of me. They always go above and beyond. If something isn’t right, I’ll bring it back and they fix it right away with no issues. Whatever I need they take care of. Thank you. Will recommend to everyone.
Every time I have my truck serviced here they always take
Every time I have my truck serviced here they always take care of me. They always go above and beyond. If something isn’t right, I’ll bring it back and they fix it right away with no issues. Whatever I need they take care of. Thank you. Will recommend to everyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you have consistently had a positive experience with your truck service at Joyce Koons Buick GMC. It’s our goal to go above and beyond for our customers, and we’re glad to know we’ve met your expectations. We look forward to serving you again and appreciate your recommendations! All the best, The Joyce Koons Buick GMC Team
Fantastic, best experience I've had when buying a car.
Fantastic, best experience I've had when buying a car. Steve Hughes was excellent! It was the first time in my month long search that I felt like a Sales Consultant really listened to what I was saying. I knew which car I was interested in, what I wanted to pay and the whole process far exceeded my expectations. I ended up with the car I wanted with all the features I wanted thanks to Steve and even a lower interest rate then I was getting with my CU thanks to the finance dept. I highly recommend Joyce Coons.
Fantastic, best experience I've had when buying a car.
Fantastic, best experience I've had when buying a car. Steve Hughes was excellent! It was the first time in my month long search that I felt like a Sales Consultant really listened to what I was saying. I knew which car I was interested in, what I wanted to pay and the whole process far exceeded my expectations. I ended up with the car I wanted with all the features I wanted thanks to Steve and even a lower interest rate then I was getting with my CU thanks to the finance dept. I highly recommend Joyce Coons.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Elizabeth! We're thrilled to hear that you had a fantastic experience at Joyce Koons Buick GMC and that Steve was able to listen to your needs and help you find the perfect car with all the features you wanted. It's great to know that our finance department could assist you in securing a lower interest rate as well. We appreciate your recommendation and look forward to seeing you again in the future! All the best, The Joyce Koons Buick GMC Team
Service review: Delanta Alves is great!
Service review: Delanta Alves is great! He communicates repairs clearly. Even when he’s busy, he makes you and your car feel like a priority. Highly recommend!
Service review: Delanta Alves is great!
Service review: Delanta Alves is great! He communicates repairs clearly. Even when he’s busy, he makes you and your car feel like a priority. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Pamela, for your wonderful review! We’re thrilled to hear that Delanta provided you with clear communication and made you feel valued during your service at Joyce Koons Buick GMC. Your recommendation means a lot to us! We look forward to seeing you again for any future needs. All the best, The Joyce Koons Buick GMC Team
The planning ahead and the attention to detail in the
The planning ahead and the attention to detail in the early stages of this purchase made the final paperwork and completing the purchase easy and quick. I drove from Greensboro NC, 4.5 hours away to purchase the truck. The truck and all the details were ready, I was promptly taken care of and out the door in about an hour. Had to be the easiest and fastest vehicle purchases I have ever done. Completely satisfied, and happy I chose to do business at Joyce Koons GMC. Hats off to all the team that helped make this happen.
The planning ahead and the attention to detail in the
The planning ahead and the attention to detail in the early stages of this purchase made the final paperwork and completing the purchase easy and quick. I drove from Greensboro NC, 4.5 hours away to purchase the truck. The truck and all the details were ready, I was promptly taken care of and out the door in about an hour. Had to be the easiest and fastest vehicle purchases I have ever done. Completely satisfied, and happy I chose to do business at Joyce Koons GMC. Hats off to all the team that helped make this happen.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that your experience at Joyce Koons Buick GMC was easy and efficient, especially coming all the way from Greensboro. We take pride in our attention to detail, and it's great to know our team made your truck purchase a quick and satisfactory one. We appreciate your kind words and look forward to assisting you again in the future! All the best, The Joyce Koons Buick GMC Team
Sales persons were very informative and provided quality
Sales persons were very informative and provided quality service. Sales manager took time to confirm eligibility for all possible rebate offers. Financing took time to answer all questions and reached out for confirmation on questions from customer.
Sales persons were very informative and provided quality
Sales persons were very informative and provided quality service. Sales manager took time to confirm eligibility for all possible rebate offers. Financing took time to answer all questions and reached out for confirmation on questions from customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Brian! We are thrilled to hear that our team at Joyce Koons Buick GMC provided you with informative and quality service. It’s great to know that our sales manager and financing team were able to assist you with your questions and rebate offers. We appreciate your business and look forward to serving you again soon! All the best, The Joyce Koons Buick GMC Team
Very helpful.
Very helpful. Usual good service. Fully recommended. I was kept fully informed about the service and cost. No surprises. I was quickly notified about the progress of the work.
Very helpful.
Very helpful. Usual good service. Fully recommended. I was kept fully informed about the service and cost. No surprises. I was quickly notified about the progress of the work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your fantastic review, Charles! We're thrilled to hear that you had a positive experience at Joyce Koons Buick GMC. It's great to know that you appreciated our helpful service and clear communication throughout the process. We look forward to seeing you again next time, and we truly appreciate your recommendation! All the best, The Joyce Koons Buick GMC Team
Service advisor was very professional and provided
Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.
Service advisor was very professional and provided
Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that our service advisor was professional and knowledgeable. At Joyce Koons Buick GMC, we strive to provide informative and exceptional service to all our customers. We appreciate your feedback and hope to see you again soon! All the best, The Joyce Koons Buick GMC Team