Koons of Tysons Chevrolet GMC

I had a great experience at this dealership. The team worked hard to meet my needs, remained patient and polite throughout the process, and made sure I was completely satisfied with my purchase. Highly recommend!

We visited this dealership to look at a 2015 Jeep Wrangler Rubicon listed at $18,000. The vehicle had been on the lot for over 40 days. Upon inspection, we noticed an active oil leak. We brought this to the dealership’s attention, but were told there was no movement on price despite the issue. We were surprised that a vehicle at this price point had a mechanical concern that had not been addressed prior to sale. We understand that used vehicles are sold as-is, but transparency and willingness to work with customers on obvious issues go a long way. Ultimately, we decided not to move forward. We hope the dealership addresses the mechanical issue before selling to the next buyer.

I recently purchased a Chevy Trax and had an incredible experience with Salaam Sissy. From start to finish, she made me feel completely comfortable with my purchase. She gave me a thorough tour of both the vehicle and the dealership so I knew exactly where to go for future service. During the test drive, she walked me through every feature, and she even stayed late to help me when I was struggling to get information off my phone. If you're looking for someone patient, helpful, and professional, go see Salaam

I have not been to this location in many years. I was so pleased with the level of service. The gentleman that assisted me was very helpful and explained the process of the repairs for my car. He also helped me with a rental car. I was not feeling well and exhausted but he made the process very easy and he was patient with my many questions.

Atmosphere was pleasant and all of the personnel was kind and professional. Especially my salesman Earl Jones He made the whole process so easy. The other salesmen were very kind also. Koons is the way to go when buying a vehicle.

I purchased a 2024 Toyota Camry from this location. They sold the car with tires that had cut up sidewalls from the previous owner hitting curbs. I didn't realize this until I got the vehicle home. When I contacted them they just said that doesn't affect the integrity of the tire so they weren't willing to replace the two tires that this affected. That's fine but this is not a good place to work with to buy a used vehicle. One of the tires also had a slow leak and they would not replace that either. They have plenty of tires there at their location I'm sure so that wouldn't have cost them hardly anything so I hope they are happy with this review of them. The salesperson I worked with was very nice and I spoke with the sales manager (I think Alex) and he was pretty rude. I was asking questions about the vehicle and he just kept repeating that once you drive it off the lot at yours. I was concerned that if something happened within a day or so of having the vehicle such as something small not working that should be working, will they take care of it? Again the finance guy just kept saying once you take it off the lot, its yours so no we won't. Once the finance guy left the area, the salesperson politely explained to me that it still had a bumper to bumper warranty and I shouldn't worry about it. Again, unless you want a new vehicle I definitely would not deal with this place for any type of used vehicle. Not sure how they treat new vehicle owners after the fact but they definitely don't appreciate used vehicle owners. I can tell you though the sales person was very nice and did what he could to help me out. It's just his hands are tied I guess with certain things. He actually fixed a chip in my windshield that I found when I got home out of his own pocket.

We were greeted promptly! Carlos Candia helped us from the first step of our arrival to the completion of service. He was professional, helpful, friendly and kept us abreast of every stage of service. We had a few services to get done and our wait wasn't too long. Nice experience!

THE MOST BRILLIANT DEALER I HAVE EVER DELT WITH….EVER. BRAVO KOONS. Thank you kindly Koons

My service advisor Walker did a great job facilitating a smooth and courteous service experience. I had several items to be taken care of and they all got squared away within four hours, was very impressed by my experience with Walker and the rest of the team at Koons Tysons Chevrolet - intend on returning!

This was hands down the best car-buying experience I’ve had in all my years. I’ve purchased vehicles from Mercedes, BMW, Acura, Jeep — you name it — and none of them came close to the level of professionalism, honesty, and hospitality I received at Koons GMC in Vienna, VA. The deal they offered was so incredible that I traveled all the way from New Jersey by Amtrak to Virginia. I’ll admit, I was skeptical at first because many dealerships pull bait-and-switch tactics. But not here. Saleam (Sales), Sait (Sales Manager), and Isabella (Finance) all confirmed the deal ahead of time and honored exactly what was promised. When I arrived just after opening at 9 AM, Sales was still in a meeting, but I was greeted respectfully right at the door. Saleam was paged, and the process began immediately. She welcomed me warmly, gave me a brief tour of the dealership—including the much-needed coffee lounge—and handled all the paperwork, insurance details, and my Costco rebate flawlessly. Sales Manager Sait was exceptional. He thanked me personally for my business — something I’ve never experienced from a sales manager at any dealership in the past. He even told me to call him anytime if I had questions or concerns. That level of care is rare. My experience was elevated even further by Finance Manager Isabella. Her energy was absolutely to the moon. She helped close the best deal I could find anywhere in the NY/NJ/CT tri-state area and the entire DMV region. She offered an unbeatable protection package at a discount, covering dents and mileage, and explained everything clearly and thoroughly. She also respected my time, wrapping up the paperwork quickly since she knew I had a four-hour trip back home. I cannot recommend this dealership enough. If you’re reading this review, do yourself a favor and consider Koons GMC in Vienna. I would happily send any of my friends, family, or colleagues here. They’ve earned a lifelong customer.