Reviews
OUTSTANDING EXPERIENCE!
Recently leased a car from Koons Tysons Toyota! Great experience over all. Sam Jawaid was great! Defintley recommend him! He truly does care about getting you exactly what you want and isn't just trying to sell you the first car you see. Going through the Finance team was great as well George Salme was quick and easy to work with. Pushkar was great to work with as well. Over the process was quick and easy! I defintley recommend Koons Tysons Toyota as your first choice when shopping for a car! Its quick, easy, and you are bound to get exactly what you are looking for with no need to compromise in anyway!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
great service
Aria my service manager was thorough and clear. Honest about what I could wait on until next service date. I had a certain amount I was budgeting for with this appointment. I appreciated that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five star review!
Aria M. in the service department was great!
I drive a 2001 Toyota Tundra - just moved from NYC to VA. I had taken it to a local shop in Burke, VA to have it looked at due to some issues I was having and their diagnostics was $100 just to look at it. I went to Koons & saw Aria at the recommendation of my parents who swear by him and the problem was solved at almost half the price than the local shop. Aria kept me informed throughout the process and I believe I got a great service at a fair price. Will definitely go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review!
Good people, who were professional
Mike and Johnny were excellent to deal with but the whole process takes too long. Mike knew the product and Johnny knew the financing and both answered my questions and were helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the five star review!
Maintenance and recall
Was pleasantly surprised at the speed of the service where routine maintenance and recall was done within acceptable wait time. John was very courteous too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review Sid!
Great Service!!
Made the buying process easy. Negotiated down as we requested.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for the review, glad to hear that your buying process was hassle free!
Timely, knowledgeable, friendly
I had scheduled an appointment for today, but last night after purchasing a bike rack and being gestured to by a couple of drivers, I decided I needed to pull over. Since the dealership was close by, I drove in, and even though it was close to closing time, John Boehm took the time to check things out. I was impressed and very grateful that he went above and beyond to ensure the car was safe to drive away. Today was my car's appointment. The service was done professionally as promised. The service manager, John Boehm answered my questions courteously. There were beverages and pastries available as well as TV, wifi for customers to enjoy while waiting for their vehicles. Although I did not use it this visit, there is also a courtesy shuttle. Very pleased with the whole experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the five star review Meredith!
New Car Purchase - 2017 Rav 4 Hybrid
Our first purchase from Koons Tysons Toyota . Sales professional, Salem was wonderful, prompt in providing product information and out the door price before we made the 3 hour trip on Black Friday weekend. Once we arrived the entire Koons team was very hospitable. Chad Ridges in finance was knowledgeable, personable and timely with the paperwork. Overall we had a great experience and a seamless transaction at Koon's . Thank you . JBennett
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a car
It us under construction so the facility was very dusty my selsman as soon as I finished he was gone some other person has to takcare of me
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt, thank you for bringing this matter to our attention as customer satisfaction is very important to us. If you have any other questions or concerns please do not hesitate to reach out directly.
Great experience at Koons Tysons Toyota
I've been bringing my cars to Koons for the past 6 years. Appointments are easy to make and I'm in and out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review!