Koons Tysons Toyota

Purchase brand new car with service program after 40,000 miles told me you need a new tires which is they are not be rotated correctly every single time they perform service on my car and wanted me pay a few thousand for something that should be never happened and should be covered by service or any adjustment need to be done. I will not be told to do that. That seems to me it just wanna charge me for something that should be done by service. Very disappointed never go back to that dealer.

Great experience with Salem’s help and thoroughness. I appreciate the effort they put in to make everything work.

Koons finally fixed my wife's brand new 2026 Land Cruiser after 4 months! My wife got the OEM roof rack removed in Jan 2026 when she bought the vehicle and Koons let her take it home with tape covering the holes in the roof only for me (her husband) to discover it! When I took it back to get it properly fixed, they sent it home with only 4 of 6 clip-on gaskets installed! After some time we noticed it and found water in the vehicle! Today I had them come pick up the vehicle and they dropped it off with the clips still missing! So this afternoon I had to have them drop off the parts so I could install them in my driveway (Apr 2026). The staff are so incompetent that they couldn't find their way out of a wet paper bag! Avoid at all costs because they are as shady as can be

Excellent customer service. Very intelligent and helpful sales persons. All staff.membrrs are very enthusiastic And seem to be looking for assisting customers.

If you’re looking for a new or pre-owned Toyota, then look no further than Koons Toyota Tysons. Great stock variety and availability. Friendly and helpful staff, especially Adil in Sales and Azmi in Finance. They took the headache out of buying a new car, explained all the options available to me, educated me on the products and made me feel valued. I’ll definitely refer all my friends and family to them. 👍🏽

The overall experience is quite good, got a decent price for the car. The car comes with a standard set of accessories and a full tank of gas.

Daniele Bava was extremely friendly and helpful throughout the entire process. He took the time to clearly explain everything, answered all of my questions, and gave me different options so I could make the best decision. I never felt pressured, and he made the experience smooth and stress-free. Thanks to him, I was able to leave with my new car the same day! I highly recommend working with Daniele.

My Toyota Highlander broke down on road. Had car towed to Koons Tysons Toyota. They fixed everything (alternator, radiator, general maintenance) in 2 days and returned car to my home (2 mi. away). Car works great now. Wonderful service. Reasonable price. Longtime customer. Love their "Concierge Service."

My wife and I were in the market for a used vehicle. Jessica was very nice and accommodating. Her expertise and professionalism shined. Her energy was also great, making me and my wife very comfortable throughout the process. She made the environment comfortable which made the buying process a lot less stressful. The finance manager Mike was also great hearing our concerns and needs and was able to adjust something?s so that we could be comfortable with the price while also ensuring that we had proper coverage. Overall, it was an outstanding experience.

Ashraf Khalek, an exceptional car dealer, has been my trusted dealer for the past two years. He guided me through the process of purchasing my first and second cars, offering me the best options available. I highly recommend Ashraf to anyone seeking reliable and knowledgeable assistance in car buying. I eagerly anticipate working with him again for my upcoming car purchases.