Reviews
Edward Moore made YET ANOTHER customer interaction
Edward Moore made YET ANOTHER customer interaction meaningful and MEMORABLE! The sale would not have been made without his knowledge of both the product and the financing options available through Mercedes Benz!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lovence is the real deal.
Lovence is the real deal. I was looking for a specific car that they had in stock. Lovence was the first person in the dealership and responded to my online inquiry right away, which is why the car is now in my driveway. Fun, hardworking, clear communicator, and zero games. I am in sales myself and always find the car-buying process annoying, but not here. Numbers were fair (win-win deal), leadership, specifically Carlos Arias was also fair and wanted to make the deal work, and Lovence delivered on every promise. I drove 3.5 hours on TRUST, and they never once went back on their word. THANK YOU!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always exceptional service from Edward Moore!
Always exceptional service from Edward Moore! He consistently goes above and beyond, and I’m incredibly thankful for his dedication. Professional, courteous, and with hospitality that’s truly unmatched — Edward sets the standard. Honorable mention to Brad as well — you helped make it all happen. I'm proud to still be part of the Mercedes family. See you again soon!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The dealership has exceptional customer service.
The dealership has exceptional customer service. My service professional is Juan Ayala and he is extraordinary!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Roslyn, thank you for your kind words! We are thrilled to hear that Juan Ayala has delivered extraordinary service. We appreciate your support and look forward to serving you again.
This was my first time at this dealership for service and
This was my first time at this dealership for service and I must say 5 start service! Tonny Wambugu My Service Advisor was great and very knowledgeable about the service that was due and assisted me with the process. I will definitely recommend this Mercedes dealership to anyone who is looking to get their vehicle serviced!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Excellent Customer Service.
Excellent Customer Service. Very friendly, positive , and kind staff members.I highly recommend this place.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Mr Chevist was so helpful, especially as first time
Mr Chevist was so helpful, especially as first time Mercedes users. He took time to explain details to our understanding. He even offered to give us help whenever we’re in need at the Mercedes Benz branch at Silver Spring.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
It was very professional, friendly, courteous and clean.
It was very professional, friendly, courteous and clean. It has a wide variety of cars to chose from
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Direct and to the point.
Direct and to the point. Everyone is professional and courteous from the greeting to the closing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Promptly greeted with a smile when we entered the
Promptly greeted with a smile when we entered the showroom. Hospitality was pleasant and calm atmosphere.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jallen, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!