Farrish Chrysler Dodge Jeep RAM

Hi William, We appreciate your feedback and are sorry for any frustration. To clarify, we honored the advertised and emailed price exactly as presented. During your visit, you requested additional discounts beyond both that price and even compared it to a lower-priced vehicle. While we always do our best to work with our customers, we were unable to meet that level of discount. We pride ourselves on transparent, market-based pricing and apologize for any misunderstanding. We wish you the best of luck in finding the right vehicle at the right price.

Dan, thank you so much for your great review!

Mike, thank you so much for your great review!

Dear Mr. Castro, We have attempted to reach you by phone to discuss your concerns regarding your visit on October 9, 2025, but have been unable to connect. If you would like to discuss this matter further after reading this response, please contact me directly at 703-934-1630. We understand that sometimes things go awry during service visits or misunderstandings occur. However, the statements made in your review are verifiably false. We welcome you to show the bill you received to anyone you would like, as the document itself discloses the facts of the matter and disproves the claims made in this review. 1. You were not charged for the tire rotation. You stated you were charged $20 for a service we did not perform. The invoice clearly proves otherwise: Line B is marked "NSP NO SERVICE PERFORMED" . The total charge for this line is listed as $0.00 . 2. The wheels were fused, not locked. You claim our team "couldn't get the lug nuts off" due to a missing key. This is incorrect. The technician's notes on your invoice state: "NO TIRE ROTATION DONE, WHEEL ARE FUSED TO THE WHEEL HUB" . This is a mechanical issue caused by corrosion bonding the wheel to the hub, not a missing key issue. Our technician prioritized the safety of your vehicle over forcing them off. 3. You authorized the filters based on photographic evidence. Regarding the air filters, you were sent photos of the dirty filters directly from the service bay to your device. You then electronically authorized these repairs via the link sent to you. 4. Pricing and Car Wash. Car Wash: The repair order code "DSW DECLINED SERVICE WASH" indicates this was declined at write-up . Total Cost: You claimed a total of $372.87. The actual amount charged to your card—including all taxes, shop fees, and the credit card surcharge—was $356.25 . We stand by the transparency of our documentation and the integrity of our service process. Sincerely, Brandon C. Hall-Brown Service Director Farrish of Fairfax CDJR

lmyers1214, thank you for taking the time to leave a review with us. Your vehicle was towed to our dealership in the evening on 11/11, we began diagnostics in the morning of 11/12 and determined that the main battery had failed. You were sent an estimate with pricing which was reviewed, and spoke on the phone with the advisor and gave approval prior to work being performed. We understand that you can find other batteries online for cheaper than the $685 (this total is parts and labor) that you were charged. When we replace a battery, we replace the battery with the battery approved by the OEM, not the cheapest battery we can find. Our battery pricing is competitive in the marketplace. Not all batteries are made the same and perform the same. If a vehicle needs a new battery, we quote and if approved, replace with what the manufacturer recommends as we are a franchise dealership and these batteries are specifically designed for the vehicles they are placed in. While there are other options, such as aftermarket (non-OEM), we will not quote anything outside OEM or OEM approved equipment unless specifically requested to do so as aftermarket parts can affect the vehicle's warranty and may not perform to the same level or longevity as the OEM specified equipment. That being said, any battery can fail prematurely, and is why a warranty comes with the battery itself. Your battery has a 3 year unlimited mileage warranty.

alfier1, thank you for leaving a review. Your girlfriend's vehicle was towed to our dealership in the evening on 11/11, we began diagnostics in the morning of 11/12 and determined that the main battery had failed. Your girlfriend was sent an estimate with pricing which was reviewed by you and your girlfriend on the phone with the advisor and gave approval prior to work being performed. We understand that you can find other batteries online for cheaper than the $685 (this total is parts and labor) that you were charged. However, stating that you can buy this particular battery for $150 online is inaccurate. When we replace a battery, we replace the battery with the battery approved by the OEM, not the cheapest battery we can find. Our battery pricing is competitive in the marketplace. Not all batteries are made the same and perform the same. If a vehicle needs a new battery, we quote and if approved, replace with what the manufacturer recommends as we are a franchise dealership and these batteries are specifically designed for the vehicles they are placed in. While there are other options, such as aftermarket (non-OEM), we will not quote anything outside OEM or OEM approved equipment unless specifically requested to do so as aftermarket parts can affect the vehicle's warranty and may not perform to the same level or longevity as the OEM specified equipment. That being said, any battery can fail prematurely, and is why a warranty comes with the battery itself. Your girlfriend's battery has a 3 year unlimited mileage warranty. We sincerely regret the inconvenience and frustration this unexpected repair caused. However, the battery was replaced with prior approval at our standard, competitive pricing which does not create an obligation for a post-repair concession. Thank you again for your review and we wish you the best.

First of all this is the first time I have seen my post which I did using voice to text from my phone and there's obviously a lot of autocorrects, however the gist of it is that we were given no choice regarding the cost because we were told basically take it or leave it. She needed her car so of course we had to agree to it. What were we going to do to have it towed someplace else??? The car had 16,000 miles on it. She literally drives it to the hospital and back which is about 10 miles a day. What is the point of claiming it's an OEM battery when it's a piece of junk,, as was the batteries that I bought for my Chrysler Pacifica. They also died early and even the replacement auxiliary battery died in less than 2 years. So your argument about OEM batteries is meaningless. I might have exaggerated a little bit on the cost. See below: "The average cost to replace a 2022 Jeep Cherokee battery is typically between $200 and $330" your guy told us it was$550 plus labor. Still quite a difference especially when she shouldn't have had to pay anything after only driving 16,000 miles if your OEM battery was worth a damn.. No worries you've lost two customers. I would never recommend anybody to purchase a vehicle or get work done at your dealership

By the way corporate has worked with us but only because they said the dealership refuse to.

Krstreib, thank you for your 5-star review!

Peter G, thank you for much for your kind words!