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Galpin Volkswagen of San Fernando Valley

(488 reviews)
Visit Galpin Volkswagen of San Fernando Valley
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday 10:00am–7:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (888) 691-8506 (888) 691-8506
Used (888) 284-2047 (888) 284-2047
Service (818) 306-5342 (818) 306-5342

Reviews

(488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Galpin Volkswagen of San Fernando Valley from DealerRater.

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Thank you heaven for being a very helpful salesperson on...

Thank you heaven for being a very helpful salesperson on financing my first car. She was very nice and undertaking

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Keep away from this highway robbery.

They are in business of robbery. My first visit was when I planned to buy new ID.4 in oct 2021. They clearly asked $5k markup price just because they claim to have only two in stock in whole LA and 'self claimed' number one dealer in North America. I said 'No! thank you' and left that place. After 3 week got ID.4 at sticker price from other dealer near lax airport. Today I have to visit them because VW roadside assistance choose to get my flat tyre fixed by them. waited almost 4.5 hour for tow truck and finally decided to get my vehicle towed there at my own expanses. Biggest mistake I ever made. The service person was more interested selling me a new tyre. Started conversation asking if I bought tire hazard warranty or no. He don't even touched my old tyre which has 1856miles on it plus I have to wait until next day because it was 4'o clock and technician was about to leave. He said there is sidewall damage. Of course there was not even a single crack on sidewall. I immediately inflated my tyre with air pump that came with vehicle and left this highway robbery. Drove to 'Ram tyre co.' next to it and fixed my flat tyre there for $15 they even said tyre is absolutely fine. Drove almost 70 miles after fixed. Tyre is not losing single bit of air. Brace yourself and keep you and your family away from these robbers. Always take second opinion from someone else before getting it fixed here. Not honest dealer either in sales or service. Never visiting again at any cost.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Heaven was super helpful and very patient. She made us...

Heaven was super helpful and very patient. She made us feel very comfortable. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I would like to think Galpin Volkswagen for my purchase...

I would like to think Galpin Volkswagen for my purchase of my ID4 today Evan and Josh were wonderful and made my purchase seem very easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone was very friendly and our salesperson Heaven was...

Everyone was very friendly and our salesperson Heaven was very forthright and honest. The experience was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They are in business of robbery. My first visit was when...

They are in business of robbery. My first visit was when I planned to buy new ID.4 in oct 2021. They clearly asked $5k markup price just because they claim to have only two in stock in whole LA and 'self claimed' number one dealer in North America. I said 'No! thank you' and left that place. After 3 week got ID.4 at sticker price from other dealer at lax airport. Today I have to visit them because VW roadside assistance choose to get my flat tyre fixed by them. waited almost 4.5 hour for tow truck and finally decided to get my vehicle towed there at my own expanses. Biggest mistake I ever made. The service person was more interested selling me a new tyre. Started conversation asking if I bought tire hazard warranty or no. He don't even touched my old tyre which has 1856miles on it plus I have to wait until next day because it was 4'o clock and technician was about to leave. He said there is sidewall damage. Of course there was not even a single crack on sidewall. I immediately inflated my tyre with air pump that came with vehicle and left this highway robbery. Drove to 'Ram tyre co.' next to it and fixed my flat tyre there for $15 they even said tyre is absolutely fine. Drove almost 70 miles after fixed. Tyre is not losing single bit of air. Brace yourself and keep you and your family away from these robbers. Always take second opinion from someone else before getting it fixed here. Not honest dealer either in sales or service. Never visiting again at any cost.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Heaven was perfect help to me Trade in my dodge car for a...

Heaven was perfect help to me Trade in my dodge car for a Volkswagen car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My GTI lease about to end so I called my only consultant...

My GTI lease about to end so I called my only consultant at Galpin Motors. Long story short I drove off Galpin lot with brand new 2022 Tiguan SEL R Line. See again she made things easy and fun!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Heaven gave us the best service and experience getting a...

Heaven gave us the best service and experience getting a vehicle and Galpin the only dealership has the most vehicles!! Help yourself to find Heaven for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I just got my new 2022 Tiguan SE very beautiful. Heaven...

I just got my new 2022 Tiguan SE very beautiful. Heaven my sales consultant who helped very knowledgeable and fast. She made the process smooth and efficient. Help yourself.. look for Heaven when you go to Galpin Motors You can text her 917-853-1545

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.