Reviews
It is Ok.
It is Ok. Xxx xxx xxx xxx xxx 😚 x 😙 x 😘 x 😽 x 😗 x 😚 x 😽 x
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Every service team member was so helpful.
Every service team member was so helpful. Their knowledge & explanation of services was top notch! I am always so satisfied at Lost Pines Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear! We're thrilled that you had such a positive experience with our service team at Lost Pines Toyota. Providing excellent service and ensuring our customers feel satisfied means a lot to us. If there's anything else we can assist you with or if you have any further questions about our services, don't hesitate to reach out. We're here to help!
Nathan is exceptional!
Nathan is exceptional! Would like to know if any concerns noted on the battery check?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your five-star review! We're thrilled to hear that Nathan provided exceptional service during your visit to the Lost Pines Toyota Service Department. Regarding your battery check, rest assured that we take thorough notes and document any concerns discovered during our inspections. Nathan and our team always strive to provide comprehensive assessments, ensuring your vehicle's health and safety. If you have any specific questions or would like more detailed information about the battery check, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we're here to address any further inquiries you may have. Thank you again for choosing Lost Pines Toyota—we appreciate your trust in our service!
Kevin was very friendly and knowledgeable about what
Kevin was very friendly and knowledgeable about what services my car needed now and in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Other than not being kept updated (I had to seek out a
Other than not being kept updated (I had to seek out a person) on the progress of my car everything was great! I loved the music choice on the overhead speakers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your five-star review! We're thrilled to hear that you enjoyed the music selection during your visit. Your feedback about staying updated on your car's progress is noted, and we apologize for any inconvenience caused. We'll definitely work on improving our communication to ensure a smoother experience for you in the future. We appreciate your support and hope to see you again at Lost Pines Toyota!
I have brought my vehicles to Lost Pines for more than 10
I have brought my vehicles to Lost Pines for more than 10 years and have bought two new vehicles from you, also have spent thousands of dollars in your service department. I don't understand why when I made an appointment for a simple oil change, and having arrived will was told it would take an hour to one and a half hours. Yesterday, after having made an appointment for an oil change sent my son with the XB and told him to arrive early so he would not miss the appointment. Got a call from service saying they did not know why he was there, and an oil change would be 1 to 1 1/2 hours. Ask why, service person said he arrived 16 min too early and that they would have to ensure they had all the parts for the oil change. This appointment was made well in advance, this isn't the first time have had such problems with a simple oil change. If this is such a problem, let me know I will do oil changes at a different location. Thank you. John McFadden.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Nathan , the service man who helped me was fantastic.
Nathan , the service man who helped me was fantastic. You are very fortunate to have such a great employee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very courteous and helpful.
Very courteous and helpful. Love the technology system that keeps me updated. Nathan was fantastic
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic five-star review! We're thrilled that you had a wonderful experience with us at Lost Pines Toyota. Our team takes pride in providing courteous and helpful service, and it's great to hear that Nathan went above and beyond to assist you. We're delighted that you appreciate our technology system and its updates—keeping you informed is one of our priorities. We appreciate your support and look forward to serving you again in the future!
Amazing Service Department.
Amazing Service Department. Prompt service and friendly, professional folks. Definitely a 5 star experience! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience! We're thrilled to hear that you had an amazing visit to our Service Center. Providing prompt service with a friendly and professional touch is what we strive for, and we're delighted that we hit the mark for you. Your recommendation means a lot to us, and we're here whenever you need assistance in the future. Thanks again!
Everybody at Lost Pines is wonderful.
Everybody at Lost Pines is wonderful. My sales rep (Adam Layfield and Jimmy Voight) still greet me when I come in. The service dept. sends me texts to let me know how things are going. Nathan is very helpful and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear! We're thrilled you've had such a positive experience at Lost Pines Toyota. Adam, Jimmy, and Nathan are all exceptional team members, and it's wonderful to know they've made your visits memorable. We truly appreciate your support and look forward to continuing to provide top-notch service to you in the future!