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Lost Pines Toyota

(702 reviews)
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2021 consumer dealer award

Reviews

(702 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lost Pines Toyota from DealerRater.

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We went in to the dealership not really knowing what we

We went in to the dealership not really knowing what we wanted and he help guide us in the direction of my dream car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone is always attentive and it’s a relaxed

Everyone is always attentive and it’s a relaxed environment to hang out while waiting for your service. The quality of work is always top notch and the staff is super friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Courteous, friendly and helpful.

Courteous, friendly and helpful. Damian Wilson has been my service rep for quite some time and I request him since he is familiar with past services to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Everyone is so kings & helpful.

Everyone is so kings & helpful. I really appreciate the service I get when I take my car in to lost pines Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I got an appointment quickly.

I got an appointment quickly. When I arrived my truck was taken back immediately and was finished before projected time. I would definitely recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Arrived for appointment and vehicle was taken back.

Arrived for appointment and vehicle was taken back. In and out in less than two hours. Always kept updated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Had scheduled appt was taken in at appointed time and was

Had scheduled appt was taken in at appointed time and was done within hour and half and on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My service was handled in a very prompt and professional

My service was handled in a very prompt and professional manner. I will continue to use Lost Pines for service for my RAV 4. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your glowing review! We're thrilled to hear that your experience at Lost Pines Toyota Service Center was prompt and professional. Our team works hard to ensure every customer receives top-notch service, and we're delighted to know we hit the mark with you. We look forward to serving you and your RAV4 in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing Lost Pines Toyota!

This experience was excellent.

This experience was excellent. The support from Mark in Service and from Sherri in the rental car center was professional, and courteous. Service on the vehicle was prompt and I was kept informed on the status of my vehicle while at Lost Pines. Good Job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear that your experience with Mark in our Service department and Sherri in our rental car center was excellent. Providing professional and courteous support is our top priority, and we're delighted that they were able to assist you effectively. It's great to know that your vehicle service was prompt and that you were kept informed throughout the process. We appreciate your kind words and your trust in Lost Pines Toyota Service Center and Rentals. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing us!

The guy who helped me was very knowledgeable and helped

The guy who helped me was very knowledgeable and helped me make the best decisions for what services were best to complete first and which ones I could hold off on until a later date. I feel like Toyota generally has a pretty great staff, but he was even further above the average service. I wish I had caught his name, but his help and recommendations truly meant a lot to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

What a fantastic review! We're thrilled to hear about your positive experience at the Lost Pines Toyota Service Center. It's great to know that our staff member went above and beyond to assist you in making informed decisions about your vehicle's service needs. Even though you didn't catch his name, we'll be sure to pass along your kind words to the team. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!