Scott Robinson Chrysler Dodge Jeep Ram

This is the worst service department we have ever experienced. As many others say it is virtually IMPOSSIBLE to reach the service department. It takes days to get through. The service advisor does not communicate or return calls. Our vehicle was at the dealership for 12 with no diagnosis! Towed to another dealer and diagnosed, warranty work approved and fixed and returned in 2 days!

Do not bring your vehicle to the Scott Robinson Chrysler Dodge Jeep service department. After dropping off my car, it took more than 15 phone calls, multiple voicemails, and almost two weeks before I was finally able to reach a human being in the service department. During that time, there was essentially no communication whatsoever about the status of my vehicle. At one point, the complete lack of response made me seriously question whether my car had even been accounted for. I genuinely felt my only option might be to contact the local police department because I could not get anyone from the service department to respond. To make matters worse, a family member even went in person to ask about the vehicle after it had already been there for a week. The service advisor still provided no clear answers or useful information regarding the status of the repair. After nearly two weeks, the service advisor claimed that the technician found the issue to be caused by faulty work performed by another Mopar/Jeep/Chrysler/Dodge service department. After being without a car for nearly three weeks, I was forced to have management coordinate a tow to Glenn Thomas Jeep in Signal Hill. Within two and a half business days, Glenn Thomas Jeep diagnosed the real problem and had my car ready. The issue turned out to be a faulty alternator that had recently been replaced and was still under manufacturer warranty, not faulty workmanship as previously claimed. Due to the extreme lack of communication, misdiagnosis, and overall mismanagement from the Scott Robinson service department, I was left without a vehicle for nearly three weeks for an issue that another dealership resolved in just a few days. Based on this experience, I would strongly caution others before trusting this service department with their vehicle. The lack of communication, accountability, and accurate diagnosis made this an extremely frustrating and disappointing experience.

Automated system that directs you to a full mailbox. On the rare occasion you can leave a voicemail, no one calls back. Service manager who doesn’t reply to texts. Offered to buy my limited edition, in high demand vehicle before the diagnostic was done or an estimate was given. It’s the 26th. You’ve had my Jeep since the 9th. I STILL don’t have an estimate. Endurance said your dealership hasn’t’ reached out ONCE. So, when I came in person and was told Endurance (Marathon) sending out someone to inspect was the hold up, that was a lie. There is no claim with my extended warranty provider. They gave me a timeline. The only person who has called this month has been me. Your dealership hasn’t even attempted to start the claim process. Yeah, I’d delete all comments too. Quotes from Endurance, my trusted mechanics, my preferred CDJR dealership, and local tow truck companies… “Oooooh, they’re playing smart. It’s bad that they’re taking advantage. with that lowball offer. And you can bet they’re going to sell HIGH. It’s messed up, but it’s smart.” “You’re probably right. That’s a hot color.” “I wouldn’t be surprised if you’re right about them having fixed it already and letting people test drive it.” “That’s a hot color. I bet there’s a buyer they had in mind. There’s probably a waitlist of buyers hoping for that color.” “Yup, they did try to lowball you and now they’re going to hold your car, and claim it can’t be repaired because you said no.”

They had me fill out electronic paperwork to run my credit and didnt follow-up afterwards. I kept asking them the status and would get the run-around and apologies. Finally, they stated the car was being looked at by another party, instead of letting me know right away.

Avoid the service department if possible, or simply purchase your vehicle in a BBB accredited dealer and look for red flags regarding the service department. I am saddened to say and frankly I am appalled at the encounter I had with both Reu Ayala the " service manager" and John Rodriguez the "service advisor". The day before my car was visually inspected and I was told to bring in my car the next day in the morning. I initially brought in my 2021 Ram under 20k miles because my front grill is warping and the paint is crinkling, yes warping. I brought it so that they can take a look at the engine to make sure it's not overheating or anything is leaking, basically to figure out why the grill is warping since there is no reason it should be happening. Even with an appointment John Rodriguez is always confused, confused about who he works with and confused about why a customer is there, clearly not to buy groceries. Reu Ayala was brought in because John was still confused. Reu Ayala thought because I was a women he could convince me the warping was my fault and call it a day. Unfortunately, there is individuals who think they can talk down on a women and it be it and over with. As the service manager, he works for the customers and his professionalism is expected as it represents the establishment as a whole. Very poor customer service, disrespectful and very sassy. More customers need to speak up to have those two reprimanded for their poor quality of service to a human being. I honestly hope to never be back there, it's unfortunate because I am a loyal customer to the Dodge Ram family for many years.

Worst service department I’ve experienced in my 40+ years tried to charge me $7000 for loose exhaust pipe found another mechanic who did it for $100. Be careful when you take it to this dealership for service!

After taking my car to get it fixed, and I let them know what my previous shop had done they still they did not listen to me and did the same stuff. still charge me for it, and my car was still not fixed. after I brought the car back, they told me it was something else but they hadn’t inspected yet. They just wanted to charge me. for work that they were gassing at horrible dealership experience will not take my car there or buy another vehicle from the dealership ever again

HORRIBLE customer service. The only department that actually answers incoming calls is sales... shocker. I left my car for service and was told it'd be ready for pick up today yet no one has bothered to reach out with any updates. I called this afternoon hoping to confirm that I can pick up my car today and no one answers the phone. I left a voicemail hoping for a call but nothing. I call back half an hour later, no answer. Another hour passes by so I call again and what do you know? Still NO ANSWER. I try reaching the sales department in hopes they can connect me directly with someone for service but all they do is transfer me and again, no freakin answer. I call back 3x and express my frustration but they still do nothing. All I'm told is that sales is in a different building and they just transfer my call. It's unbelievable that no one from the service department is able to take a customers call and provide an update. This isn't the first bad experience I've had here either. I brought my 2018 Jeep wrangler in a couple months ago for an oil leak, which took them 3 days to fix and keep in mind, they DONT offer courtesy vehicles.. well, I picked up my car expecting it to be good, only to find out later that night that they didn't do a proper job. They left a coolant hose loose and it exploded, causing my car to heat up and fill with smoke. I was left stranded close to home, so I was able to call for help and push my car into the driveway and when I called the service department they told me I had to find my own way of getting my car back to the dealership because they don't offer towing services... this was THEIR fault and they didn't have the decency to cover a tow!? I went through my insurance and had my jeep towed to them the next morning... I was frustrated because not only did I have to pay a $100 deductible for them to fix the oil leak, but in doing so, they messed something else up and my car had to be back for service for another day. ABSOLUTELY RIDICULOUS! Do NOT recommend.

Absolutely horrible. I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due to them not even looking at it yet. Do not use this place.

Absolutely horrible. I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due to them not even looking at it yet. Do not use this place.