Reviews
Bought a '17 Lincoln MKC
Mike Moseley is an awesome salesperson! Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Working with Ricardo
Ricardo was great to work with. He really made my buying choices easy! In the end, I think he was more excited about me buying the car than I was! Lol
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great review, Robert! We're glad to have Ricardo on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Purchased a 2015 F250 Diesel King Ranch
Brad Townsend and Tim Barcal were exceptional guys to help me in purchasing my truck . I would definitely recommend taking the time to visit the Used Car and Truck dealer on 183. Tim Barcal went above and beyond to help locate the 2nd key from the previous owner and also was able to get the master code, when it was not included at time of sale . Thanks so much for your help ! Great job . Sending people your way .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cindy, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
2017 Lariat
Rob Brewer was excellent in helping me with the purchase of a new truck. Very professional. Would definetly reccomend Covert Ford Austin and Rob!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that Rob worked hard enough to make your purchase completely painless. Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Car purchase experience
If you are looking for a great experience in car shopping, ask for Tod Smith. I just bought a truck from him and would recommend him to anyone looking to purchase a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joshua, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Covert Ford Lincoln. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Service Let down
Bought my last two trucks here. Didn't service first one here because I felt they were overpriced. Tried it again with 2nd truck. in 21/2 years it has been in multiple times for water leak in rear cabin during rain. First "fix " was warranty right after purchase. 2nd fix too many miles but same problem so I had to pay. 3 months after paying was told it was a different problem and was quoted $1400. Got 3 other quotes all between 550-750. One quote was from different ford dealer! Even though this is the same problem I have had since purchase they wont help. They offered less, for twice as much! never again
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. I hope to hear from you soon. Regards, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Very delayed response
Very delayed response through text messages, did not even try to call
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry to hear about what your experience, Hatem. I'd like to look into this. Please send me a private message with your details and a brief description of what happened so I can help you further. Regards, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Covert ford purchase
Very good buying experience except it took a LONG time to get the paperwork done. But the saleman, Bob Nadaeu, was very good and the car was as advertised. When It was obvious that the vehicle needed new tires the dealer did the work quickly before the sale was completed.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Jeff Shepperd, sales
Just browsing. Jeff Shepperd was extremely friendly. Great info on vehicle. Great smile. Still making up my mind but will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We really appreciate your feedback! We hope you'll consider us in the future!
Jeff Shepperd, great service.
I came in the other day and Jeff Shepperd salesman help me in a search for a used car up considering trading mine in. He was very kind and helpful. He made me feel very comfortable and that I could trust him and doing business with Covert Ford. I would most definitely recommend mr. Shepperd to a family member or friend who searching for a vehicle. I want to thank you very much for your help mr. Shepperd.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase