Reviews
Used car service.
Brought in my 2014 Denali Yukon to trade for a new body style gmc. Found what I was looking for and they fixed all the issues I had with the vehicle. There was just one thing there were a lot of little things. Taillight, sunroof, headliner, interior carpet and a few other things. They were all addressed without any questions. They had the car more than a few days for the fixes and loaned me a car for the wife and kids while it was there. Very happy with salesmanship and service. Top notch! Will purchase again when I’m ready for a new truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Owner
Driver door. Window mechanism repaired, Passenger door window repaired recently
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We cannot thank you enough for this glowing review of our service center, Theodore! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Great Service Writer
Michael Browsher did an excellent job helping us with our Ford Flex. He went above and beyond in working with us and our insurance company!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathaniel, thank you very much for taking your time to leave us a great review! I'm glad to hear that Michael went above and beyond to help out with your vehicle needs. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Customer service & car service
Bad customer service , and bad car service too,I left my car 3 days for regular service,my car has warranty and no need pay for service, but later they ask for 260 $ later,180 and finally 130 , I was angry and they no return my money yet,they returned my car dirty,and low fuel level, I am disappointed
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Rolando, I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Biggs
Paul is an excellent service writer. Schedules the appt. has a vehicle ready as a loaner. Communicates on the on going Service. Vehicle is ready when committed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark and thanks for the great feedback! We're very happy that Paul was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Fixing my car
It was very good. I left the car with the service advisor, told him what needed to be done and he called me when it was finished. I picked up the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!
Review of service department atCovert
My service representative, Austin, was very helpful and attentive to my needs. He truly worked to make this an enjoyable experience. I was very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Larry! Your satisfaction means so much to us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
sandy@openlending.com
Brian was the best and service was immediate and through. It was a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2016 Lincoln MKS at Covert Ford Lincoln
I took the car in for a 15000 mile checkup. Tires were rotated and swapped front to back. And, a total checkup plus oil was changed. We had a slight misunderstanding about whether the type of oil was to be totally synthetic or part synthetic. But, it was resolved to much better than my expectation and I came away more than totally satisfied. I will continue to have my service done at Covert Ford Lincoln in North Austin.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald, we're pleased to hear everything was completed to your satisfaction! It means so much to us to have earned your trust in our business. We hope to see you again in the future! Take care!
Covert Ford Service
Whitney Orr and other service managers I have dealt with in the past are all top rate. Friendly, responsive and professional, this, for a dealership, is a quality operation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the nice review, Peter! We really appreciate this feedback and I'll be certain to share your compliments with Whitney and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com