Don McGill Toyota of Houston

I will strongly not recommend this dealership. I liked the car that they showed me online and took my down payment and promised the car will be there next week. I waited a A month for the car and the car never arrived, but they still kept on holding on my money and doing false promises. Finally, I got tired and requested for my refund. And the refund took another month. They had promised me the car will be available the next week, but the car didn’t come for two Months. Very irresponsible and unprofessional and scam dealership. Spoke with Celine in the accounting and she is so unprofessional and so immature, I had to send her the paperwork three times for me to prove that I have paid the down payment and that worried me because she was so unprofessional and made me feel like she was not gonna give me the money back. There is other dealerships in Houston, which I actually bought my car from but I will definitely never return to this dealership and will strongly not recommend this to anyone. Please visit other Toyota dealerships before you give them business as their prices are very high and they put different kinds of fees when you buy a brand new vehicle. I purchased the same vehicle from a different dealership and save $4000.

I just recently got my car, from Don McGill Toyota, I would, highly recommended David Arellano, he answers all my questions and he was so patient, if you are a first time buyer this is the right place to go. THANK YOU David!

John Handy was incredible to work with. I would highly recommend contacting him for your next purchase. He took his time to make sure I was completely satisfied with my purchase.

Reposting my review since the last one was deleted or removed. I brought my 2021 tundra in for a basic oil change. Made the appointment online arrived a few minutes early and waited took them an hour and a half for a basic oil change on top of that the multi point inspection report was not given to me after the service was done. When I asked the service advisor If there was any issues with my vehicle, he stated that the technician said the night to replace both my engine filter and my cabin air filter. Oddly enough both of those filters.K&N Washable filters. The engineer filter I cleaned a few days prior to the service. So the technician can’t recognize what a washable filter is or He is incompetent. As I’m preparing to leave the dealership, a technician knocks on my pasture window with a handful of screws and a power screwdriver in his hand. I asked him what are those? His response was we forgot to put all the screws back into the Skid plate. Are you kidding me? I’ve tried reaching out to the general manager at this dealership with several emails. Zero response from him, I received a message from their customer relations person stating that a service manager would be in touch with me that was almost 2 weeks Ago. They clearly do not know the first thing about customer service and satisfaction. So if they’re forgetting to put screws in a skid plate, what about something were critical like lug nuts? Do yourself a favor and go anywhere else except this dealership for service.

An abrupt unsuspecting situation created the need to buy a vehicle . Divine guidance put an earth angel sales person, Dorie Robinson, in my path. A smooth course of understanding, compassion, guidance, earnestness and earned trust was what I found in her. I drove out of Don McGill dealership peacefully and satisfied with my new transportation and would ask for Dorie time and again. Big thanks for understanding & wonderful help to kind & attentive Chris in service dept..& kind & patient Mr. Finance. Thankyou all !!! Satisfied customer, Victoria E. Andrews

Hola ! Les recomiendo a Jetsi Britos en mi vendedora de confianza le e comprado un aproximado de 8 vehículos y me gusta los tratos honestos y amable se la recomiendo

Had a great experience at Don McGill Toyota, Houston. Our salesman, Eli Schneller, was fantastic. He was very knowledgeable about every button on the car. They had the car we wanted, Grand Highlander Max, without waiting. Can’t say enough good things about Eli. He made sure we had his number in case we had any issues. Had a small ding on the car, called him he expedited getting it fixed and returned to us. Go to Don McGill, Houston ask for Eli Schneller.

I recently worked with Salesman Hunter Poole at Don McGill Toyota to purchase a 2025 4Runner Limited. Hunter was a pleasure to work with, found a 4Runner with the exact features I was looking, explained the various features and helped me link my phone to the 4Runner. All in all the process went smoothly and everyone I worked with were professional and accommodating. This is my first purchase with Don McGill and I look forward to working with them in the future.

Worst experience ever!!!!! Predatory sales practices for add-on products. Claimed GAP insurance and other add-on products were required in order to purchase the vehicle. GAP insurance and other add-on products cannot be required unless they are a term/condition of the loan contract. Toyota Motor Credit Corporation's loan contract contains no such language regarding add-on products. Salesmen rude and condescending. Be careful!!!!!

I am very pleased and grateful to David and Jesse for the spectacular attention they have given me in purchasing my vehicle. They were very attentive and very professional.