Grapevine Ford Lincoln

Was happy with the way that I was able to get my truck in and out within a few hours. Was able to have the recall done on a Saturday

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management My household—consisting of a small business owner and a practicing physician—is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters—completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

I want to give a HUGE thank you to Brandon Walker at Grapevine Ford, along with Devin, who helped with all of the financing and paperwork. As a single mom, buying a vehicle can honestly feel stressful - especially when you’re trying to find something that is not only practical for your life, but also something you genuinely feel safe, comfortable, and confident in long-term. Since I was purchasing a used vehicle, it was really important to me to feel secure in what I was getting and not rushed into something that didn’t fully fit my needs. Brandon truly exceeded expectations throughout the entire process. His communication was incredible from start to finish, always keeping me updated, checking in, answering questions quickly, and making me feel heard instead of pressured. What stood out most was that he genuinely cared about helping me get into the right vehicle, not just making a sale. He went out of his way to locate the exact vehicle I was looking for — a barely used Toyota Sienna Woodland, even though they didn’t originally have it on the lot. He was patient, honest, hardworking, and incredibly understanding through the whole process. You can tell he treats people like people, not numbers. He put real effort into making sure I ended up in something I truly loved and felt comfortable driving for my family. Devin also helped make everything come together smoothly on the financing and paperwork side. I really appreciated how professional, patient, and understanding he was as well. Together, they helped make everything make sense financially, helped me feel comfortable with the warranties and coverage options, and worked hard to help me get an amazing deal considering my current credit situation. Overall, I’m extremely thankful for the effort, communication, professionalism, and genuine care they both showed throughout the process. Brandon especially went above and beyond, and I would absolutely recommend asking for him if you visit Grapevine Ford.

I want to give a HUGE thank you to Brandon Walker at Grapevine Ford, along with Devin, who helped with all of the financing and paperwork. As a single mom, buying a vehicle can honestly feel stressful - especially when you’re trying to find something that is not only practical for your life, but also something you genuinely feel safe, comfortable, and confident in long-term. Since I was purchasing a used vehicle, it was really important to me to feel secure in what I was getting and not rushed into something that didn’t fully fit my needs. Brandon truly exceeded expectations throughout the entire process. His communication was incredible from start to finish, always keeping me updated, checking in, answering questions quickly, and making me feel heard instead of pressured. What stood out most was that he genuinely cared about helping me get into the right vehicle, not just making a sale. He went out of his way to locate the exact vehicle I was looking for — a barely used Toyota Sienna Woodland, even though they didn’t originally have it on the lot. He was patient, honest, hardworking, and incredibly understanding through the whole process. You can tell he treats people like people, not numbers. He put real effort into making sure I ended up in something I truly loved and felt comfortable driving for my family. Devin also helped make everything come together smoothly on the financing and paperwork side. I really appreciated how professional, patient, and understanding he was as well. Together, they helped make everything make sense financially, helped me feel comfortable with the warranties and coverage options, and worked hard to help me get an amazing deal considering my current credit situation. Overall, I’m extremely thankful for the effort, communication, professionalism, and genuine care they both showed throughout the process. Brandon especially went above and beyond, and I would absolutely recommend asking for him if you visit Grapevine Ford.

Amazing staff and service. Kept me updated the entire time. Very fast to resolve and gave me a loaner

My partner recently purchased a truck from here. First day having it, the speedometer was not working and the engine light was on. We took it back in a few days later because I guess an update had failed. We have been trying to call for days to hear updates and get a loaner in the meantime. They have been completely unresponsive saying they will call back the first few days and now not answering at all. It is completely horrible customer service. I believe the person we have been dealing with is Alfredo and since getting the truck would not recommend them.

Great experience, Sang and Willie were cordial and professional. My wife and myself would recommend finding them when looking to purchase a new vehicle.

I got an estimate on the price of replacing my transmission fluid when I went to pay for it they added $100. I will never go back to this dealership terrible service. I had my coolant checked by somebody I trust and it does not need to be replaced, but dealership was telling me it does. They’re a bunch of money, grubbing thieves.

Pete Roshell handled everything with a difficult factory defect on my new Ford. He did an awesome job and I would recommend not only the service department, but also purchasing a vehicle

I had a pleasant, hassle-free experience at Grapevine Ford. While the process did not go as I had hoped, they were professional and friendly. I would buy from them again.