Sewell Lexus of Dallas

Made multiple inquiries over internet on cars.com on CERTIFIED GS350 models - never received a phone call or an email back. Guess they are too busy !! I will take my money elsewhere.

I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out already .I spoke to Dillon Tuner I waited a few months and came back and spoke to Dillon again It was an amazing experience I was able trade my RX for the NX thank God for Dillon he was god Sent and help me out greatly. Lisa Tutt

I called based on availability from cars.com; the salesperson said he was going to verify if the car was in stock or for other similar SUV, but never called back. Not good for business.

On Friday, 6/15/18 my husband and I purchased our 2nd ES 350 from Sewell Lexus of Dallas. My 2007 ES 350 Lexus had 250,000 miles and I never had to do any major repairs. Throughout the 12 years of the 2007 vehicle, I visited Sewell Lexus service many times for routine maintenance/ware & tear and I always received SUPREME service. It didn’t matter who the service advisor was because they are all very professional and they all go out of their way to provide the very best service. I would never go anywhere but Sewell Lexus of DALLAS. I would really like to acknowledge and thank William Parr for making our recent purchase of our second ES 350 so smooth and painless. Thank you for all of your assistance and professionalism. You’re are an asset to Sewell. I look forward to a continued relationship with Sewell and to owning this ES for another 10+ years. I ABSOLUTELY recommend Sewell Lexus for new cars and their service.

Prior to today Sewell Lexus would have received the maximum number of stars possible however today they would give zero stars for me I was simply trying to find out how to get my car after hours as a result of their needing to repair the car following an accident they had with it last week after 7 phone calls and holding for approximately 30 minutes across the seven phone calls I was able to find out how to get my car after hours the sad part is I learned that half their managers were in some type of training this afternoon and therefore unavailable for customers it's obvious that was not for customer care training because that would be extremely poor planning Friday afternoon in the summertime I am very very very disappointed

I want to express my most sincere appreciation to David Keilson for the quick response to my dilemma with Sewell and Gainsco Insurance coming to an agreement in getting my car repaired after a no fault crash. It had been very frustrating 10 days. After talking with all concerned and not coming to a satisfactory agreement I decided to seek David Keilson, Sewell salesman assistance. He had sold me two Lexus' and provided great customer satisfaction. Within one day an agreement was reached between Steve Kraus, Sewell Manager and Gainsco Insurance and my car is now being repaired. Thanks also go to Fernando Meneses for the initial estimates and supplemental requests to Gainsco Insurance. It is the customer satisfaction that makes us repeated customers. Between my husband and I we have bought 4 Lexus. Thank you Sewell for being there for me. Norma Q.

They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for their customers.

DAVID KEILSON will END your car-buying woes!!!!!! After a week of being lied to, tricked, and totally disappointed in the buying experience, we walked into Sewell Lexus of Dallas and were immediately met with a man genuinely determined to make our dreams come true!!!! TOTALLY different than the GAMES we had been playing everywhere else!!! We were upside down in our Lexus IS250, and although I LOVED it, I was ready for an SUV. However, I didn't want one that had a ton of miles on it, and we were determined to stay in our price range. My husband is a car guru and expected only the best in looks and performance. We had exhausted the list online of RX 350s and had more than enough with the used car salesmen experiences!!! We were at our wit's end and had decided if it didn't happen at Sewell, then we were just going to give up! NO one would work WITH us, nevertheless FOR us!!!! Until David appeared like an angel from heaven! HE SAVED THE DAY! From the minute we walked in, you could tangibly feel the difference at Sewell compared to other car places. You could immediately feel the difference in David's simple greeting, as he said he was meant to work for us! He welcomed us and promised he could get the job done FOR US! And HE DID!!! He was so different than any car salesman I have ever dealt with! He immediately took time to just LISTEN to us and what we needed and wanted! Then he did ALL the work to find exactly what we wanted, and HE worked to make it happen!!! We didn't have to do the battle of arguing for what we wanted, as HE did it for us! We didn't have to play the hassling game of getting the price we needed on our current car, as HE did it for us!!! We didn't have to play the game to get the price we needed on the car we wanted...HE did it ALL! And he did it all while making us feel comfortable and secure! David kept us informed, never left us hanging or wondering. He also performed nothing short of a financial miracle for us that day!!!! He personally spoke with our financial institution numerous times and had them restructure the loan we were so upside down on, and he carefully assisted the structuring of our new loan so as to favor our best interest. David accomplished something no other salesman or dealer could do, and by taking such an interest in us and all the intricate details of our new loan, he quite literally saved us thousands of dollars!!! He even made sure we were comfortable with food and drink. He shared family pictures and stories and cared about who we were, as it was obvious, David is about building relationships! He wasn't just selling us a car, he was making new friends and caring enough to get them what they wanted! I am still in shock at the whole experience! I have purchased about 7 cars in my life, and NEVER had such a perfect experience than with David!!!! I dreaded buying a car, but now....I know EXACTLY who to go to from now on!!!!! I WILL NEVER BUY WITH ANYONE ELSE!!!!! DAVID IS THE ONE!!! And I HIGHLY suggest if you want to purchase a used car, not only is a Lexus the one for you with reliability and luxury, DAVID is the ONE for you with confidence, magic, and a genuine caring smile on his face! You will never be disappointed with the whole experience when you buy with David!!! He goes ABOVE AND BEYOND what a personal friend would do for you!!! Nevertheless what a car salesman would do for you! He worked magic for us...brought us both to tears....and made all our dreams come true!!!!

Best car buying experience in Dallas by far!! I went here after experiencing terrible service from a dozen other dealers within the area over the last week and then I hit the jackpot. I will never buy a car anywhere else. Im not easily impressed but this dealer came with their A Game.

I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my local Chicago dealership's sales department, I decided to broaden my search. Sewell had the exact vehicle I was looking for (color combination/options) so I inquired online. Dawn Betrus was very responsive and upfront, answering any questions that I had (boy were there many), making this out-of-state purchase a breeze and putting me at ease. We quickly reached a deal and I then booked a flight to Dallas for the following weekend. Their Dallas facility is perfectly located next to Love Field, so I was picked up by Dawn at the airport and at the dealer within 15 minutes of the plane touching the ground. Dawn immediately took me to the car for a walk-around to make sure it was everything I wanted and more. Thankfully, it was! I then worked with Jennifer Blilie for the paperwork and lease documents. Given that this was an out-of-state purchase, and that I was coming from a state that did things very different than Texas, I expected this to have a few bumps. I was wrong! It was flawless and Jennifer had everything taken care of prior to me visiting. I wrapped up the visit with a 30 minute technology demonstration of my car's new features. I'm sure Dawn would have given me more time if I needed it, however I was very familiar with the features already from my other Lexus. What was a really nice touch was that she was familiar with my old car (a 2010 Lexus), and she focused the demo on how the features have evolved since then. We personalized all of my settings (and then some), and then the garage door was opened and I was off on my 900 mile drive home - 900 miles to fall in love with the car, as I put it. These two ladies went above and beyond in making this a positive experience, and they succeeded. I have never been so satisfied with a vehicle purchase experience, and appreciate that they were honest and fair upfront without having to play any games. This is how car dealerships should be! While I do not live nearby to take advantages of the free car washes, you can bet I will be back the next time I am ready to purchase/lease another Lexus! You can also bet that I will recommend you without hesitation to anybody that I can. Thank you for everything!