Toyota of Plano

I had a very frustrating experience with this dealership while inquiring about a RAV4 XSE. Despite multiple, clear requests for information regarding availability, pricing, and trade-in value, I did not receive direct answers. Instead, I was repeatedly encouraged to come into the dealership without the basic details needed to make an informed decision. I was directed to check KBB for my trade-in - and asked, "Have you tried that?". Additionally, a VIN was referenced that had never been previously discussed, creating further confusion. When I raised that my questions were not being addressed, I was asked if I was “okay,” which felt dismissive and unprofessional and like I was being gaslit. This experience involved mainly Omar Mendias and toward the end Alex (New Car Manager) started communicating. Unfortunately, the communication and professionalism I encountered did not reflect the standard I expect from a Toyota dealership. I am working with other dealerships who are being transparent, responsive, and respectful of my time, which makes all the difference. I hope the dealership takes this feedback seriously to improve customer service and communication moving forward. I have attempted to outreach to management with no response. They only responded to my google review - without any attempt to follow up with me or make it right. This is the information I was seeking: If possible, could you please provide: • A rough trade-in estimate based on the information above - I have offers from Carmax, and 2 other Toyota dealerships at this time. • Whether you expect to be able to allocate or locate this RAV4 configuration • Any dealer add-ons or markups that may apply - with an out the door price

Went there for an oil change, will be buying my next vehicle from them. Toyota of Plano earned my trust.

Very friendly and professional, services were done quick. Easy to check out your vehicle when they are done. Very pleasant experience.

Best team for service.they good care of the customer from A to Z . Thanks

You do a great job servicing my matinees on my Toyota GR86 and trust worthy

Excellent service. Always have nice service deals. Very reasonable price. Technicians are very helpful and knowledgeable

I’ve been dealing with Plano Toyota for about 9 years and always have been always been treated with fairly & I appreciate the their respect for veterans…

Had front end alignment. Appointment at 7:15 am left dealership at 8 am. Friendly professional service attendant.

It is always great to have the same dependable representative when I go in. He carefully explains every detail when I need repair and keeps me informed. I trust him and that is very important

Marco Cardona always delivers the best service whenever i go to Toyota of plano always fast and attentive with my services on my corolla if anyone goes to toyota of plano ask for marco cardona hes will take care of you!