Reviews
Write a reviewWhat a pleasant experience of support and caring given my limited time to work with the Dealership, Freddie and the leadership throughout the purchase process. They exceeded my expectations if finding me my pickup that is most difficult to acquire, a 2dr with the appropriate options. the additional upgrade for heated seats and the bed cover works perfectly for my needs.
What a pleasant experience of support and caring given my limited time to work with the Dealership, Freddie and the leadership throughout the purchase process. They exceeded my expectations if finding me my pickup that is most difficult to acquire, a 2dr with the appropriate options. the additional upgrade for heated seats and the bed cover works perfectly for my needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt the owner was very very helpful. I would recommend all my family and friends to go there and buy a car and experience the easy car buying process. Also Brandon the salesman who also helped me was very very helpful as well. He took the time to explain everything to me including all controls everything in the car.
Matt the owner was very very helpful. I would recommend all my family and friends to go there and buy a car and experience the easy car buying process. Also Brandon the salesman who also helped me was very very helpful as well. He took the time to explain everything to me including all controls everything in the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Always clean and friendly people. I gave always had my vehicles service here. This dealership is outstanding.
Always clean and friendly people. I gave always had my vehicles service here. This dealership is outstanding.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ronald, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
We purchased a new Ford Explorer. Excellent price with no pressure. An all around pleasant experience.
We purchased a new Ford Explorer. Excellent price with no pressure. An all around pleasant experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This was the best car buying experience I have ever had. Bryan (sales manager) is awesome and very friendly! He made the process very smooth and did not haggle me through any part. Eddie (finance) was also notably very helpful and friendly. He showed me the warranty but did not give me a hard time or pressure me into anything other than I came for. He even helped me with a discount for what I originally came in for. Overall 10/10 facility, staff and experience!
This was the best car buying experience I have ever had. Bryan (sales manager) is awesome and very friendly! He made the process very smooth and did not haggle me through any part. Eddie (finance) was also notably very helpful and friendly. He showed me the warranty but did not give me a hard time or pressure me into anything other than I came for. He even helped me with a discount for what I originally came in for. Overall 10/10 facility, staff and experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Shivani, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
The absolute worst experience I have ever had attempting to by a vehicle. I was lied to from the beginning. When called on it the salesman wouldn’t return my calls. The sales manager took no accountability on their failure. I have bought 10 new trucks in the last 15 years and this dealership has been the absolute worst and most dishonest I have eve dealt with
The absolute worst experience I have ever had attempting to by a vehicle. I was lied to from the beginning. When called on it the salesman wouldn’t return my calls. The sales manager took no accountability on their failure. I have bought 10 new trucks in the last 15 years and this dealership has been the absolute worst and most dishonest I have eve dealt with
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Called for pricing, hilarious sales manager Doug calls me back to tell me no thanks. Wouldn't even give a price. Funny you want me to low ball you and then you get offended. Welcome to a buyers market, i hope you guys have a back up plan when your owner is eating finance costs and not selling.
Called for pricing, hilarious sales manager Doug calls me back to tell me no thanks. Wouldn't even give a price. Funny you want me to low ball you and then you get offended. Welcome to a buyers market, i hope you guys have a back up plan when your owner is eating finance costs and not selling.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (630) 924-8686 and we will do our best to make this better. We hope to hear from you soon.
Great Service Department. JR really works hard for you. Thank you
Great Service Department. JR really works hard for you. Thank you
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone at Friendly Ford in Roselle was great to work with!
Everyone at Friendly Ford in Roselle was great to work with!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Friendly Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
I have had issues with the APIM since I purchased the Escape Hybrid in November of 2021?it is now March of 2023.. still no replacement APIM which was ordered January 2023?this APIM services many electrical parts on the vehicle. The dealership that is servicing my Escape has been terrific (Friendly Ford Roselle, Illinois) attempting to receive this APIM from Ford to no avail.
I have had issues with the APIM since I purchased the Escape Hybrid in November of 2021?it is now March of 2023.. still no replacement APIM which was ordered January 2023?this APIM services many electrical parts on the vehicle. The dealership that is servicing my Escape has been terrific (Friendly Ford Roselle, Illinois) attempting to receive this APIM from Ford to no avail.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Roger, we appreciate you taking the time to leave us this feedback. Please give us a call at (630) 924-8686 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.